As the July billing cycle is the largest of the year, we would like to remind you to make sure that your billing information is up to date. Credit card payments will be processed in mid-July.
If you have a payment due in July, please submit any changes to your billing and payment information by Friday, June 29, 2018. To change your billing payment plan or payment options, please submit the Billing/Payment Change Request Form:
If your payment method is by automatic credit card or ACH debit, please note that your card or bank account will be charged in mid-July, and not on the first business day of the month. This delay is due to the large number of payments processed in July, which is also taking place during our ongoing accounting system upgrade.
If you have questions, please contact our billing department at email@example.com, or by calling (800) 628-3121, extension 3 from the neighbor islands, or (808) 599-4224 extension 3 from Oahu. Due to high call and email volumes during this time, we appreciate your patience as we may take additional time to research and get back to you!