August 2019 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of August. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

August 5-9, 2019

August 12-16, 2019

August 19-23, 2019

August 26-30, 2019

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

    • PC-based attendees – Required: Microsoft Windows® Vista or newer
    • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
    • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via or call (808) 599-4224 or (800) 628-3121.

Important Accounting Updates

Unlicensed Support Account Price Reduction

We are happy to announce that the Hawaii Information Service Board of Directors has approved a reduction in the fee for Unlicensed Support Subscribers from $480 a year to $125 a year. This represents savings of over 70 percent!

As part of this price reduction, billing for Unlicensed Support Subscribers will now be on an annual basis only, not quarterly or semi-annually.

For your reference, an Unlicensed Support Subscriber is defined as follows:

An unlicensed individual who works in a support capacity to brokers, appraisers and/or agents who may or may not be seeking licensure. Support subscriber does not receive any commissions, quote prices, attends any open houses or caravans, performs any acts related to real estate sales, or appraises real property. If the Support Subscriber is seeking licensure, upon acquiring a license he/she or his/her PBS or PAS must report it to HIS within 24 hours of the license effective date. Support Subscriber’s subscription for HIS Service is subordinate to and dependent upon a PBS or PAS subscription. The service may not be accessed by anyone unless his/her PBS or PAS is already a subscriber.

The fee for Licensed Support Subscribers will remain at $480 per year.

If you have questions about Unlicensed Support Subscribers and associated fees, please send an email to or call (808) 599-4224 extension 3.

July Billing Schedule

If you are on an annual billing cycle, or have products or services for which you will be charged in July, please be aware that your credit card or bank account may not be charged until the second or third week in July.

July is our busiest month of the year, as it is when most annual subscriptions renew, and it also marks the beginning of a new fiscal year for our company. In addition, we are in the midst of upgrading our accounting and CRM systems to be able to better service you. As a result, in many cases, we may not be able to process your payments as early in the month as usual.

We appreciate your patience and understanding this month, and we especially look forward to sharing with you some of the ways our new accounting system will make it easier for you to manage your accounts with us.

New & Updated Map Layers in REsearch

We’ve made a number of improvements to the maps in REsearch to provide you even more useful information about neighborhoods and properties in Hawaii!

Annual Rainfall

annualrainfall.2019-07-03 10_07_31

With the updated “Annual Rainfall” layer, you can display graduated border lines denoting ranges of rainfall in inches. Annual rainfall amounts are shown by default, but you can also select different months of the year, and see the rainfall for that month.

The rainfall information comes from the 2011 Rainfall Atlas of Hawaii, which uses a standard climatological averaging period of 30 years (1978-2007) across the state.

Federal Opportunity Zones


With the new “Opportunity Zones” layer, you can see the areas designated by the federal government as economically-distressed communities where new investments, under certain conditions, may be eligible for preferential tax treatment. Opportunity zones exist on each of the main Hawaiian Islands.

For more information on Opportunity Zones, please visit this Frequently Asked Questions page on the IRS website.

Hawaii Island Wastewater Mains


Finally, for Hawaii Island, we have added a new “Wastewater” map layer showing wastewater infrastructure, and specifically the types of wastewater mains in a given area, such as whether they are state, county, or privately operated and whether they operate via force or gravity.

We have more map enhancements planned — stay tuned for more good news!