October 2019 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of October. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

October 7-11, 2019

Ocotober 14-18, 2019

September 21-25, 2019

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

    • PC-based attendees – Required: Microsoft Windows® Vista or newer
    • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
    • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

Accounting System Upgrade

After more than four years of planning and incremental enhancements (like accepting American Express and Discover credit cards), Hawaii Information Service is happy to announce that we have converted to our new accounting system!

In retiring our 17-year-old legacy system, and moving to a modern, cloud-based platform, everyone at HIS will be able to provide support and service more quickly and efficiently. And most of the changes are behind the scenes, and will not impact your day-to-day work.

Even so, there are some improvements that you will begin to see very soon!

Pay Online!

 

PaymentScreenFixedOur most requested member service enhancement is here. With our new accounting system, you will be able to click a link in your email statements and submit payment information online.

Whether for recurring or a new service, the “Pay Now” option will accept your credit card or bank ACH information, allowing you to pay your bill quickly and at your convenience!

While we’ll always be able to help you by phone or email, we’re confident this new option will save you time and effort. We’re excited to be unveiling this option!

Improved Email Notifications

UpcomingChargeOur new accounting system will allow us to provide more clear and helpful information via email. For example, in addition to post-payment confirmations, we will be able to send you regular, automatic, advance notice of upcoming charges to your credit card.

We will continue to enhance and add to our library of informational notices to make working with us even easier.

Digital, Printable Invoices

Along with our improved email notices come with informative, printable PDF invoices attached. These should help with your business bookkeeping and record keeping!

Invoice

More to come!

These are only the earliest improvements that you will encounter with our upgraded accounting system. Our roadmap includes many other enhancements that we’re excited to introduce in the future!

HIS Office Closed on Monday, September 2

The Hawaii Information Service office will be closed on Monday, September 2, 2019 in observance of Labor Day. Normal office hours will resume on Tuesday, September 3.

If you need help using REsearch over the holiday, we encourage you to search our Knowledge Base or check out our library of YouTube videos.

If you are unable to access the system due to an outage, please call our system emergency line at (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

Our next observed holiday will be Thanksgiving on Thursday and Friday, November 28-29, 2019.

September 2019 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of September. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

September 9-13, 2019

September 16-20, 2019

September 23-27, 2019

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

    • PC-based attendees – Required: Microsoft Windows® Vista or newer
    • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
    • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

Scam Alert: Text Message & Email Scams

We would like to alert our members to a couple of scams that have surfaced recently, one conducted via text message affecting members on Kauai, and a second sent via email to our employees and associates.

scam-alert

hiresThe Kauai Board of REALTORS reports that scammers are sending text messages to real estate professionals from an (808) area code phone number, and are using information related to their real estate business and brokerages to convince recipients of their legitimacy.

The scammers are asking about real estate and requesting meetings at members’ offices, for example, but meanwhile are requesting money or gift cards.

These are fake inquiries, and a police report has already been filed. If you receive such messages, you can also report them to law enforcement. KBR encourages you to always remain vigilant and to prioritize safety.

emailMeanwhile, we would like to share with members an example email scam that is quite common, and that has targeted all sorts of businesses. This scam involves faking an email from a company executive, and is sent to company employees.

The email is made to appear to be sent under the name of a company executive, but a close analysis of the sender email address will usually find it to be from a fake address. The email will always include a push for quick action (“this is incredibly urgent”) and often ask for secrecy (“I want this to be a surprise”). To prevent victims from asking questions, the email will usually claim to be sent while the executive is out of the office, unavailable by phone, and too busy to explain.

In the two recent cases reported by employees, the scam was attempted while company executives were indeed traveling and out of the office, making the request seem more legitimate.

Please take special care to verify emails that ask for wire transfers, online payments, or purchases of gift cards (which are a common currency among scammers). Contact the purported sender via another channel, and do not act unless they confirm the request. Even if a legitimate business request is delayed, the extra diligence is worth it.