Annual MLS Discount and Important Reminders

The next billing for credit card and ACH customers will be on Tuesday, July 1, 2014. Payments for customers on invoice billing are also due on that day. And for a limited time, pay for one year in advance with ACH or check and pay only $720 for the year!

Special Offer for Annual Renewals

annualmlsboxSave with Annual Billing for MLS!

With the start of the new fiscal year next month, the HIS Board of Directors has authorized a one-time discount on MLS service for members paying annually and via ACH or check.

With this special offer, you will pay only $720 for the year for MLS, based on $60 per month, reflecting savings of over 14%!

This is a limited-time offer, so act now! To take advantage of this special, please fill out and return the Annual MLS Special Authorization Form by Friday, June 27, 2014.

annualmlsbutton

NOTE: Members must be current in their accounts to enroll in this offer. No exceptions nor extensions, and as always, no refunds for unused service in the case of early cancellation or termination. See the authorization form for details.

Questions? Email us at support@hiinfo.com or call us at (808) 599-4224 extension 454!

Important Billing Reminders

For questions regarding billing, please call our Accounting Department at 599-4224 or 1-800-628-3121 (Neighbor Islands only), ext. #454, or email michelle@hiinfo.com.

If you would like to make changes to your billing:

  • Print and complete a new Exhibit C – Pre-authorized Payment Agreement (click on the link). Your broker’s signature is not required if you are only changing your account information.
  • Return the form by either e-mailing it to michelle@hiinfo.com or faxing it to (808) 524-6874.
  • The deadline to make any changes to your billing is Wednesday, June 25, 2014.

If you are the Principal Broker (PB) for your office:

It is the responsibility of the PB to insure that the fees for all agents in his/her office are due are paid on time. If payment is not made by the 10th of the month, service may be interrupted for the entire office.If an agent is not able to pay the required MLS fees, the PB has the following options:

  • Release the agent, by placing their license on inactive status with DCCA, and providing a copy of the release form to HIS before the July 1st billing (the agent’s signature is not required). Fees will continue to be billed until a copy of the DCCA Change Form is received by HIS.
  • Loan the agent sufficient funds to pay their MLS fees.
  • Pay the fees due on behalf of the agent.

As always, we appreciate your cooperation and your business!

Membership Reminders

For questions regarding Membership, including status changes or waivers, please contact our Membership Department at 599-4224 or 1-800-628-3121 (Neighbor Islands only), ext. #160, or email sueann@hiinfo.com.

If you are placing your license on Inactive status, or if you are surrendering your license:

  • We must receive a copy of the completed Real Estate Change Form that you file with the DCCA.
  • To ensure that changes or cancellations are processed before the July 1st billing, change forms must be received by Wednesday, June 25, 2014.
  • Once we charge your credit card or debit your account, there is no refund for unused services.

Waiver applications and renewals are DUE NOW!

  • Anyone who is currently under waiver and wants to continue accessing the MLS service under waiver status must submit a new waiver application.
    Agents, assistants or other staff who are not currently under waiver but are seeking waiver status must also submit a new waiver application. This applies to all licensed support subscribers, property managers and time-share agents.
  • Waivers are also required for partners, officers, directors or shareholders who are licensed but do not engage in sales activity.
  • The deadline for submitting Waiver Applications for the new fiscal year (July 1, 2014 through June 30, 2015) is June 30, 2014.
  • Click here to obtain the Waiver Application form.

Office Closed on Wednesday, June 11

king-kamehameha-timwise-flickrThe Hawaii Information Service office will be closed on Wednesday, June 11, 2014 in observance of Kamehameha Day. Normal office hours will resume on Thursday, June 12.

As always, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

The next observed holiday will be Independence Day on Friday, July 4. Our team would like to wish you a good weekend, and thank you for your continued support!

Billing Reminder

We’d also like to remind MLS customers on the annual July billing calendar that the next billing date for credit card and ACH customers is coming up! Cards will be billed on Tuesday, July 1, 2014. Payments by check are also due by Tuesday, July 1. Please note that if you are placing your license on “inactive” status, or if you are surrendering your license, we must receive a copy of your DCCA change form 4 to 5 business days prior to the billing date (or Monday, June 23, 2014).

Please be aware that there are no refunds, so please advise us of any change that you’d like to make to your account as soon as possible. Mahalo!

Photo courtesy Tim Wise/Flickr.

Holiday Hours and Billing Notice

officetreeThe Hawaii Information Services ‘ohana would like to wish you a joyous and peaceful holiday season!

Please note that our offices will have limited hours as 2013 draws to a close. We will be closed from noon on Tuesday, Dec. 24 through Thursday, Dec. 26 in observance of Christmas Day. We will also be closed from noon on Tuesday, Dec. 31 through Wednesday, Jan. 1, 2014 for New Year’s Day.

The majority of our staff will be out of the office between Christmas Eve and New Year’s Day, but our customer service team will be available from 8 a.m. to 4 p.m. on Friday & Monday, Dec. 27 & 30, and from 8 a.m. to noon on Tuesday, Dec. 31. Although we will be operating on a skeleton crew, we want to ensure you can get the answers and help you need during the holidays!

If you have work pending with us (such as with membership or accounting), or plan to submit account changes, forms, or payments, please make sure it is submitted this week to ensure it is processed before the end of the year. See below for more details.

As always, regardless of the holiday break, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

New Year’s Billing Reminder

The next billing date for Credit Card and ACH Customers is Thursday, January 2, 2014. If you receive an invoice, your payment is also due on that date.

If you are going inactive or decide to leave an office and discontinue MLS service, the broker must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it to michelle@hiinfo.com. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing. Hopefully we receive this notification from your broker before the account gets billed (or before Wednesday, January 1, 2014).

The deadline for submitting the appropriate written documentation to avoid being billed for service on January 1, 2014 is end of business on Friday, December 27, 2013. We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.

If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.

Need to change your payment account? Please use this form:

http://www.hawaiiinformation.com/REsearch/IDX/mlshawaii/forms/PreAuthprizedPayment.pdf

Print and complete this “Exhibit C” form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.

Photo by Cary Bass/@bastique

Important Billing Reminder

The next billing for credit card and ACH customers will be on Monday, July 1, 2013, the start of HIS’s new fiscal year. Payments by check are also due by Monday, July 1.

Dollar - Photo by FamZoo/Flickr

Billing Reminders

For questions regarding billing, please call our Accounting Department at 599-4224 or 1-800-628-3121 (Neighbor Islands only), ext. #454, or email michelle@useresearch.com.

If you would like to make changes to your billing:

If you are the Principal Broker (PB) for your office:

It is the responsibility of the PB to insure that the fees for all agents in his/her office are due are paid on time. If payment is not made by the 10th of the month, service may be interrupted for the entire office.

If an agent is not able to pay the required MLS fees, the PB has the following options:

  • Release the agent, by placing their license on inactive status with DCCA, and providing a copy of the release form to HIS before the July 1st billing (the agent’s signature is not required). Fees will continue to be billed until a copy of the DCCA Change Form is received by HIS.
  • Lend the agent sufficient funds to pay his or her MLS fees.
  • Pay the fees due on behalf of the agent.
  • As always, we appreciate your cooperation and your business.

If you are on SEMI-ANNUAL or ANNUAL BILLING for MLS DUES:

  • If you are currently on SEMI-ANNUAL or ANNUAL billing for your MLS dues, there will be a change to your July 1st billing.
  • Please watch for a special notice detailing these changes that will be mailed or emailed to you.
  • The special notice can also be viewed by clicking on one the following links:

Membership Reminders

For questions regarding Membership, including status changes or waivers, please contact our Membership Department at 599-4224 or 1-800-628-3121 (Neighbor Islands only), ext. #160, or email sueann@useresearch.com.

If you are placing your license on Inactive status, or if you are surrendering your license:

  • We must receive a copy of the completed Real Estate Change Form that you file with the DCCA.
  • To ensure that changes or cancellations are processed before the July 1st billing, change forms must be received by Wednesday, June 24, 2013.
  • Once we charge your credit card or debit your account, there is no refund for unused services.

Waiver applications and renewals are DUE NOW!

  • Anyone who is currently under waiver and wants to continue accessing the MLS service under waiver status must submit a new waiver application.
  • Agents, assistants or other staff who are not currently under waiver but are seeking waiver status must also submit a new waiver application. This applies to all licensed support subscribers, property managers and time-share agents.
  • Waivers are also required for partners, officers, directors or shareholders who are licensed but do not engage in sales activity.
  • The deadline for submitting Waiver Applications for the new fiscal year (July 1, 2013 through June 30, 2014) is June 30, 2013.
  • Click here to obtain the Waiver Application form.

Holiday Reminder

In observance of Independence Day, our office will be closed on Thursday, July 4, 2013. Normal office hours (Monday – Friday: 8:00 a.m. to 5:00 p.m.) will resume on Friday, July 5, 2013.

In the event of emergency, you may leave a message in our emergency voice mailbox by calling the main office number and pressing * (star) – 1-800-628-3121 from the neighbor islands, or 599-4224 on Oahu. Leave a message and our phone system will notify our on-call staff that there is an emergency message.

Photo by FamZoo/Flickr.

Holiday Hours & Billing Reminder

The Hawaii Information Services ‘ohana would like to wish you a joyous and peaceful holiday season!

Please note that our offices will have limited hours next week. We will be closed on Tuesday, Dec. 25 in observance of Christmas Day, as well as both Monday, Dec. 31 and Tuesday, Jan. 1 for New Year’s Eve and New Year’s Day.

We will be available in the morning, for half a day, on, Monday, Dec. 24.

The majority of our staff will be out of the office next week, although our customer service team will be available from 9 a.m. to 4 p.m. from Wednesday through Friday, Dec. 26, 27, and 28. Although we will be operating on a skeleton crew, we want to ensure you can get the answers and help you need during the holidays!

If you have work pending with us (such as with membership or accounting), or plan to submit account changes, forms, or payments, please make sure it is submitted this week to ensure it is processed before the end of the year.

As always, regardless of the holiday break, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

We thank you for all of your support and feedback throughout the year, and we look forward to bringing you more services and enhancements in 2013!

New Year’s Billing Reminder

The next billing date for Credit Card and ACH Customers is Wednesday, January 2, 2013. If you receive an invoice, your payment is also due on that date.

If you are going inactive or decide to leave an office and discontinue MLS service, the broker in charge must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it tomichelle@hawaiiinformation.com. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing. Hopefully we receive this notification from your broker before the account gets billed (or before January 3, 2012).

We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.

If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.

Need to change your payment account? Please use this form:

Print and complete this “Exhibit C” form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.

Final July Billing & Waiver Reminder

Waiver Applications & Renewals Due Friday! Please share this with your fellow brokers and agents!

The next billing for credit card and ACH customers is Monday, July 2, 2012. Payments by check are also due by Monday, July 2.

If you have already made payment or submitted your paperwork, please disregard this notice. Thank you!

 If you are placing your license on “inactive” status, or if you are surrendering your license, we must receive a copy of your DCCA change form. To ensure that your changes or cancellations are processed before the billing on July 2, 2012, changes must be submitted to us several business days prior to the billing date, so please send your form(s) in now.

Please contact us before the billing occurs if you would like to make any changes to your billing. If you need to change your payment account, please go to this link:

Print and complete this form, sign it and fax your new Exhibit C to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information. If you need to change your payment frequency, please notify us by one of the following methods:

It is the responsibility of the PB to ensure that the fees that are due are paid by the 10th of each month or service may be interrupted for the entire office on the 11th. Each PB is responsible for his/her own agents. If an agent is not able to pay the required MLS fees, the PB has the following options:

  • Release the agent, placing their license on inactive status with DCCA, and providing a copy of the release to HIS BEFORE the July 1st billing. The agent’s signature is not required.
  • Loan the agent sufficient funds to pay the MLS fees due.
  • Pay the fees due on behalf of the agent.

The PB is responsible for managing the roster for his/her office. Fees will continue to be billed until a copy of the DCCA change form is received by HIS from the PB.

As always, we appreciate your cooperation and your business.

Waiver applications/renewals are also due now!

If you have agents, assistants, or other staff that qualify for an MLS Waiver, applications and renewals are due immediately! Waiver Applications for the new fiscal year beginning July 1, 2012 through June 30, 2013 are due by June 30, 2012.

Waiver applications for the July 2012 to June 2013 period will automatically expire on June 30, 2012. Anyone who is currently under waiver and wants to continue accessing the MLS service under a waiver application must submit a new waiver application by June 30th of each fiscal year. This affects all licensed support subscribers, property managers and time-share agents. Waivers are also required for each partner or officer, director or shareholder who has a license, but does not engage in sales activity. Click here to obtain the Waiver Application form.

Holiday Notice

In observance of Independence Day, our offices will be closed on Wednesday, July 4, 2012. Normal office hours will resume on Thursday, July 5, 2012. Normal Office Hours are Monday – Friday: 8:00 a.m. to 5:00 p.m.

In the event of emergency, you may leave a message in our emergency voice mailbox by calling the main office number and pressing * (star). Leave your message and our phone system will notify our on-call staff that there is an emergency message. Call 1-800-628-3121 if calling from the neighbor islands, or 599-4224 if calling from Oahu.