HIS Survey 2008


Customer Satisfaction Survey 2008

Please let us know how we’re doing!
Survey Clipboard

We would like to ask you to spend a few minutes out of your busy schedule to participate in our Customer Satisfaction Survey. Just click on “START” below and you will be taken to the survey website. It is rather lengthy, so if you don’t have the time to answer the survey at this time, it will be available for you to do so at a later time through Wednesday, March 12, 2008.

To take our survey now, click on “START” below.

Remember, if you don’t have time now to take the survey now, you may take it at anytime through March 12, 2008. Should you have any questions, please call our Tech Support team at 1-800-628-3121 if calling from the neighbor islands, or 599-4224 if calling from Oahu. You may also send an email to TechSupport@HawaiiInformation.com. Mahalo!

HIS Digest – February 08, 2008

New MLS Enhancements…..

Enhancements Available Live this Morning!
Spell Check in Forms

Spell Checker

Brought to you by popular demand! Spell check is now available in REsearch forms. Many of you requested this feature, especially for the Public and Private Remarks fields on the listing input forms. After you finish entering your remarks, there is now a spell check button that you can click on, a spell check window will appear for your review to correct word spelled incorrectly in the remarks fields.

Subscriber Designation Field
In REsearch Update My Profile

There is now a place for you to enter your hard earned Certifications and Designations, a “Subscriber Designation” Field! Go to Tools and click on Update My Profile and if you had in the past entered any certifications or designations added to the last name field, they now show in the new Subscriber Designation field. This is a text field that you will manage. The content in this field will appear in all MLS display and brochure formats.

Market Statistics
Quarterly Reports

There are quarterly report periods on the drop down menu that appears when you select month.

Fax # Added
Customer Brochure

As requested, your fax number now appears with your other information on Customer Brochures. Please check to make sure that your fax number is correct. If not, please change your fax number in Update My Profile.

REsearch Home Page
History Icons

Have you noticed? For your convenience, there are History Icons next to each listing in Today’s Listing Activity. You can now see the history of each of these listings without having to run a search first.

Map Bugs Fixed

Thank you for your feedback on the new Map Viewer. We have fixed many of the bugs that were reported to us and have incorporated many of your suggestions and good ideas to improve it.

HIS Bulletins and Notices on the REsearch Home Page

Remember that you can see our notices and bulletins if you log in to REsearch. There is a list of past notices and bulletins located in the left margin of the REsearch home page. Click on any of them, and you will be taken to the HIS Bulletin blog site. There you can view our past notices and bulletins, as well as comments that our customers may have entered. You are welcome to blog in it too!

Should you have any questions or concerns in regards to the enhancements and bug fixes we have just released, please feel free to contact us at 1-800-628-3121, if calling from the neighbor islands or 599-4224 if calling from Oahu. You may also send an email to TechSupport@Hawaiiinformation.com.

MLS Rules
Disclosures in the MLS

In our HIS Bulletin of January 17, 2008, we announced a rule change that the listor is seller/owner disclosure should be in the listing record Private Remarks instead of the in Public Remarks effective February 1, 2008. The publication of this change gave rise to questions from several participants and subscribers about other listor and seller/owner disclosures. There is an article posted in the HIS Bulletin Blog called “Disclosures in MLS” that you are encouraged to read. On the REsearch home page, you can access the blog site by clicking on any of the articles in the left margin. Reminders will be sent to those listors that currently have the listor is seller/owner disclosure in the Public Remarks to move it to the Private Remarks.

Administration Notes
Normal Office Hours
Monday – Friday: 8:00 a.m. to 5:00 p.m

In the event of emergency, you may leave a message in our emergency voice mailbox by calling the main office number and pressing * (star). Leave your message and our phone system will notify our on-call staff that there is an emergency message. Call 1-800-628-3121, if calling from the neighbor islands or 599-4224, if calling from Oahu.

Contact Information:
Sales & Marketing
Ann McCarty, Big Island and Kauai Sales Representative
Phone: 1-800-628-3121, enter # and then 157
Email: Ann@AlohaLiving.com
Colleen Yasuhara, Oahu and Maui Sales Representative
Phone: Oahu – 599-4224, enter # and then 151
Maui – 1-800-628-3121, enter # and then 151
Email: Colleen@AlohaLiving.com

Tech Support
Phone: Oahu – 599-4224
Neighbor Islands: 1-800-628-3121
Email: TechSupport@HawaiiInformation.com

Phone: Oahu – 599-4224
Neighbor Islands: 1-800-628-3121
Email: Accounting@HawaiiInformation.com

Data Quality & Control:
Phone: Oahu – 599-4224, enter # and then 166
Neighbor Islands: 1-800-628-3121, enter # and then 166
Email: CustSvc_Data_Discrepancy@HawaiiInformation.com

Diana Haraguchi, Exec. Asst. to the President/CEO
Phone: Oahu – 599-4224, enter # and then 172
Neighbor Islands: 1-800-628-3121, enter # and then 172
Email: Diana@HawaiiInformation.com

Dole Office Building, 680 Iwilei Road #777, Honolulu, HI 96817

AlohaLiving.com Now Fueling Search

Aloha Brokers, Agents, Customers, & Friends-

Hawaii Information Service is thrilled to announce that your new web portal at http://www.AlohaLiving.com is now fueling the property search for HawaiiInformation.com.

>>Click here to go to www.AlohaLiving.com

AlohaLiving.com Come On Over
Users will now enjoy all of the upgrades that AlohaLiving.com has to offer! If you would like to send feedback, please e-mail Beth Berry beth@alohaliving.com .

This change only effects users searching the public website at http://www.HawaiiInformation.com. You will still go to HawaiiInformation.com to login to the MLS! You do not need to change bookmarks or make any changes at this time.

Short List of New Site Features
>> Google Map integration with Real Estate Property Search
>> Vacation Channel with searchable Vacation Rental Listings & Island Guides from Frommers.
>> Home & Garden Channel to Capture Prospects before and after active listing transaction (2/3 of people are not actively buying or selling a home at this moment- build relationships during downtime.)
>> Mortgage Channel brought to you by HawaiiLoan.com, our local mortgage Ali’i Partner.
>> Insurance Channel brought to you by Liberty Mutual Hawaii.
>> Content Updated Daily throughout the site by members of the Aloha Living Blog Network, and Aloha Living staff.
>> Login Access for users to view limited Public Record information on each active listing.

Product Special! Home and Garden Blogs $299/year

We are currently looking for Home and Garden Bloggers for the Home and Garden Channel of AlohaLiving.com. Agents, Brokers, Property Mangers, Homeowners, etc welcome. Must blog about Home and Garden topics, but the blogger is not limited to ONLY Home and Garden topics.

Want a Home & Garden Blog?
On Oahu or Maui, e-mail Colleen Yasuhara.
On Big Island or Kauai, e-mail Ann McCarty