Holiday Hours & Reminders

The Hawaii Information Services ‘ohana would like to wish you a joyous and peaceful holiday season! We thank you for all of your support and feedback throughout the year, and we look forward to bringing you more services and enhancements in 2012.

Please note that our offices will have limited hours next week. We will be closed on Monday, Dec. 26 in observance of Christmas Day, as well as on Friday, Dec. 30 and Monday, Jan. 2, 2012 in observance of the New Year’s Day holiday.

Because we know that many of you will be working straight through the holiday break, we are happy to announce that our customer service team will be available from 8 a.m to 5 p.m. from Tuesday through Thursday, Dec. 27, 28, and 29.

And, as always, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

Although we will be operating on a skeleton crew, we want to ensure you can get the answers and help you need during the holidays!

‘Tis The Season to Clear Your Cache!

Having problems with REsearch Cross Browser? Be sure to clear your cache. And remember, REsearch 4.5 (Internet Explorer only) remains available to you as well.

Since our major release last month, our development team has been working continuously to update, enhance, and fix bugs in REsearch Cross Browser. For example, on Dec. 9, we pushed nearly 28 code changes, and another 25 tickets were published yesterday.

If you are seeing unexpected behaviors in REsearch, such as broken page layouts or unresponsive buttons, it’s very likely that your web browser (be it Internet Explorer, Firefox, Chrome or Safari) has cached copies of older code, which may be conflicting with these updates.

Clearing your internet browser cache is the number one fix to most problems being encountered in REsearch Cross Browser.

You will want to ensure that your computer is always running the ‘freshest’ code, rather than ‘cached’ or saved code. And clearing your cache regularly is a good general practice, as some caches can grow quite large and slow down your system.

We’ve provided instructions on how to clear your browser cache here:

Users of Internet Explorer 8 will also want to disable “Compatibility Mode,” which was previously recommended to force backwards compatibility with our older system. Instructions on how to do so can be found here:

If you continue to experience problems with REsearch Cross Browser, you can still use the the previous, Internet Explorer-only version. Simply click on the REsearch 4.5 login button on our homepage.

Keep Current!

Get all the information available on our Cross Browser project, including the latest known issues:

New Year’s Billing Reminder

The next billing date for Credit Card and ACH Customers is Tuesday, January 3, 2012. If you receive an invoice, your payment is also due on that date.

If you are going inactive or decide to leave an office and discontinue MLS service, the broker in charge must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it to Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing. Hopefully we receive this notification from your broker before the account gets billed (or before January 3, 2012).

We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.

If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.

Need to change your payment account? Please use this form:

Print and complete this “Exhibit C” form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.

REsearch Cross Browser Update

Recommendations & Frequently Asked Questions

Cross browser compatibility was the single most requested upgrade to REsearch over the past few years. And one week into the release of the cross-browser version of REsearch, we are glad to see most users are already using the new system.

While the previous Internet Explorer-only version remains available (REsearch 4.5), we hope you’ll continue to put the cross browser code to the test. Stabilizing and enhancing the system is only possible with real-world use across a variety of users and computer configurations.

As with any software release, we know some users have run into problems or unexpected changes. Our customer support team has helped many of you make this transition, and based on the last several days of calls and emails, we’d like to provide you the most common problems, and how to fix them.

1. Check Your Browser Version

Because of the incompatibilities older browsers have with newer web standards, please be sure you are using the latest version of your browser of choice for your system. For Internet Explorer users on Windows XP, this will be IE 8, whereas for Windows Vista & Windows 7, this will be IE 9. (IE7, which is more than five years old, is no longer supported.) Get the latest version here. As the new version of RESearch is compatible with other major browsers as well, you can also use the lastest versions of Chrome, Firefox, Safari and Opera.

2. Clear Your Internet Cache

This is the number one fix to most problems being encountered in REsearch. We have made significant changes to our code compared to the previous version (REsearch 4.5). In addition, last week’s Cross Browser release means more frequent updates as we fix critical bugs. So you will want to ensure that your computer is always running the ‘freshest’ code, rather than ‘cached’ or saved code. Clearing your cache regularly is a good general practice, as some caches can grow quite large and slow down your system. We’ve provided instructions on how to clear your browser cache here:

3. Disable Compatibility Mode

We previously required all users to use Internet Explorer, and the transition from IE7 to IE8 was especially rough for all websites and software developers. As a result, users of IE were sometimes encouraged to use “compatibility mode,” basically forcing a newer browser to emulate an older version. This workaround is no longer needed with our Cross Browser release, so please be sure you’re not using “compatibility mode.” Instructions on how to check can be found here:

Frequently Asked Questions
Updated Dec. 2, 2011

Where are my forms?

With the transition to ZipForms, we’ve moved the link to “Forms” from the main menu bar to the “Listings” menu. If you are looking for your older saved forms, they can still be accessed via REsearch 4.5, the previous Internet Explorer-only version of our system. Please note that these older forms will not be accessible indefinitely, so as previously noted, you may wish to download local backups for your archives.

How do I close Listings/Photos/TMKs that I opened?


The latest version of REsearch offers a new interface that opens links in a ‘slide out’ tab, rather than in a new window. This allows you to see much of your search results “behind” the information you’ve called up. You can resize this area by dragging the left-hand border. And to close a frame, look for the red X in the tab’s blue label. If you click the red X, its tab will close.

Where is the map pin?

The red map pin can now be selected with the silver “i” in the map toolbar. And rather than dragging and dropping this pin, you need only click the tool and then click on the different parcels you want information on.

How do I Copy/Paste?

Copy and paste functionality differs widely between browsers, so we’ve modified and simplified the process in our Cross Browser system. To copy listings, click the ‘Action Menu,’ and then choose ‘Copy’. This will open the data in a new window containing the information in a cleaned-up format better suited for copying. Now you can select all (Control or Command A), copy (Control or Command P), and finally paste (Control or Command V) the information into a document or email.

Why am I seeing a ‘Too Many Users’ error?

This means REsearch believes you are still logged in, when you are not. If you are being prevented from logging in because of this message, please try again in five minutes. If your need is urgent, you can call customer support during business hours at 599-4224 (or 800-628-3121) and ask us to clear your login session so you can login again immediately.

December Training Schedule

Below is the schedule of upcoming online training classes for the month of December. If you’re new to REsearch, we strongly encourage you to attend the “Orientation” session on Dec. 7. And even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch.

Next Week

The Basics
Dec. 5, 2011 from 9:30 a.m. to 11:00 a.m.

Basics to Formats
Dec. 5, 2011 from 11:30 a.m. to 1:00 p.m.

Dec. 7, 2011 from 9:30 a.m. to 11:00 a.m.

Enter & Manage Listings
Dec. 7, 2011 from 2:30 p.m. to 4:00 p.m.

Basics to Searching
Dec. 9, 2011 from 9:30 a.m. to 11:00 a.m.

Advanced Search Techniques
Dec. 9, 2011 from 1:00 p.m. to 2:30 p.m.

Dec. 12-16, 2011

Prospecting & Contacts
Dec. 12, 2011 from 9:30 a.m. to 11:00 a.m.

The Calendar
Dec. 12, 2011 from 11:30 a.m. to 1:00 p.m.

Dec. 16, 2011 from 9:30 a.m. to 11:00 a.m.

Dec. 16, 2011 from 1:00 p.m. to 2:30 p.m.

Dec. 19-23, 2011

zipForms & Downloading
Dec. 19, 2011 from 9:30 a.m. to 11:00 a.m.

Farming & Labels

Dec. 19, 2011 from 11:30 a.m. to 1:00 p.m.

Maps I
Dec. 21, 2011 from 9:30 a.m. to 11:00 a.m.

Maps II
Dec. 21, 2011 from 2:30 p.m. to 4:00 p.m.

Instructions on how to register for online classes:

  • To register, please click on the applicable link located below the class. The link will then take you to the registration site.
  • Please complete all the required fields marked by a red asterisks (First Name, Last Name, Email Address, Phone, Organization AKA Office Name).
  • Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.

Remember, after you have participated, please make sure to fill out the survey or e-mail me your feedback so we can continue to improve upon our training efforts! Mahalo.

System Requirements for Online Classes

  • PC-based attendees – Required: Windows® 2000, XP, Vista, Windows 7
  • Macintosh®-based attendees – Required: Mac OS® X 10.4 (Tiger®) or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system. Questions? Comments? Please feel free to contact us via or call (808) 599-4224 or (800) 628-3121