The Hawaii Information Services ‘ohana would like to wish you a joyous and peaceful holiday season! We thank you for all of your support and feedback throughout the year, and we look forward to bringing you more services and enhancements in 2012.
Please note that our offices will have limited hours next week. We will be closed on Monday, Dec. 26 in observance of Christmas Day, as well as on Friday, Dec. 30 and Monday, Jan. 2, 2012 in observance of the New Year’s Day holiday.
Because we know that many of you will be working straight through the holiday break, we are happy to announce that our customer service team will be available from 8 a.m to 5 p.m. from Tuesday through Thursday, Dec. 27, 28, and 29.
And, as always, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.
Although we will be operating on a skeleton crew, we want to ensure you can get the answers and help you need during the holidays!
‘Tis The Season to Clear Your Cache!
Having problems with REsearch Cross Browser? Be sure to clear your cache. And remember, REsearch 4.5 (Internet Explorer only) remains available to you as well.
Since our major release last month, our development team has been working continuously to update, enhance, and fix bugs in REsearch Cross Browser. For example, on Dec. 9, we pushed nearly 28 code changes, and another 25 tickets were published yesterday.
If you are seeing unexpected behaviors in REsearch, such as broken page layouts or unresponsive buttons, it’s very likely that your web browser (be it Internet Explorer, Firefox, Chrome or Safari) has cached copies of older code, which may be conflicting with these updates.
Clearing your internet browser cache is the number one fix to most problems being encountered in REsearch Cross Browser.
You will want to ensure that your computer is always running the ‘freshest’ code, rather than ‘cached’ or saved code. And clearing your cache regularly is a good general practice, as some caches can grow quite large and slow down your system.
We’ve provided instructions on how to clear your browser cache here:
Users of Internet Explorer 8 will also want to disable “Compatibility Mode,” which was previously recommended to force backwards compatibility with our older system. Instructions on how to do so can be found here:
If you continue to experience problems with REsearch Cross Browser, you can still use the the previous, Internet Explorer-only version. Simply click on the REsearch 4.5 login button on our homepage.
Get all the information available on our Cross Browser project, including the latest known issues:
New Year’s Billing Reminder
The next billing date for Credit Card and ACH Customers is Tuesday, January 3, 2012. If you receive an invoice, your payment is also due on that date.
If you are going inactive or decide to leave an office and discontinue MLS service, the broker in charge must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it to email@example.com. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing. Hopefully we receive this notification from your broker before the account gets billed (or before January 3, 2012).
We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.
If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.
Need to change your payment account? Please use this form:
Print and complete this “Exhibit C” form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.