Rules Update: NAR MLS Waiver Policy Change

NAR has simplified its policy on MLS membership waivers for brokers and agents whose firms are members of multiple MLSs and we have updated our policies and our Full Waiver Application Form to reflect this change.


This past August, the NAR Leadership Team adjusted the MLS Policy Statement 7.43, aka “MLS of Choice” policy to address concerns over MLS waiver form processing. Under the MLS of Choice policy, if an agent is employed by a broker who is a member of more than one MLS, the agent is required to be a member of only one of the MLSs, but was also required to submit waiver applications to each of the other MLSs of which his broker was a member that the agent did not want to join.

Many MLSs, brokers and agents reported administrative burdens with having to process hundreds and sometimes thousands of waiver application forms for brokers and agents whose firms were members of multiple MLSs.

To ease the increased workload, the NAR Leadership Team adopted a change that allows MLS to require waiver forms signed only by the principal brokers on behalf of his or her affiliated licensees. The licensees no longer need to complete and sign individual application forms.

HIS Rules Update

A simple change to our waiver application rules as approved by the HIS Board of Directors at their meeting held on October 18, 2018, is reflected in the HIS rules under Article XIII. Section 13.05. Associate Subscriber Fee Waivers. The revisions to Item a. are as follows.

Section 13.05. Associate Subscriber Fee Waivers. MLS provides participants the option of a no-cost waiver of MLS fees, dues, and charges for the following:
a. any licensee or licensed or certified appraiser in a participating office who can demonstrate subscription to a different MLS where the principal broker for the office also participates. MLS requires waiver recipients and their participants to sign a certification for nonuse of MLS services by their licensees, which includes penalties and termination of the waiver if violated; or…

Full Waiver Application Form Update

HIS has also revised its Full Waiver Application form to comply with this policy revision. The new form is now available through the Subscriber Forms link on the REsearch login page. Principal Brokers may list multiple waiver applicants on the form and there is no longer a need for the applicants to sign it. Please note that there is still a requirement to renew waivers annually and that the applications are subject to the review of the HIS Board of Directors.

There are no changes to the Licensed Support Waiver requirements. If a licensee who is eligible for a waiver wishes to apply for a support access to the service, he/she is required to submit a Licensed Support Waiver Application form along with a license agreement and payment authorization form.

Questions? Contact Us!

Should you have questions about this revision to the rules and the waiver form, please feel free to contact Membership Director, Diana Haraguchi, by email to diana@hiinfo.comor by calling 1-800-628-3121 x 172 if calling from the neighbor islands, or 599-4224 x 172 if calling from Oahu.


December 2018 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of December. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

December 4-7, 2018

December 10-14, 2018

December 17-21, 2018

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

  • PC-based attendees – Required: Microsoft Windows® XP or newer
  • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
  • Mobile attendees – Required: Apple iOS 8 or newer, Google Android 4.0 or newer System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via or call (808) 599-4224 or (800) 628-3121.

HIS Office Closed Thursday & Friday

preview-calendarWe would like to let you know that the Hawaii Information Service office will be closed on Thursday, Nov. 22, 2018 and Friday, Nov. 23, 2018 in observance of the Thanksgiving holiday. We will resume regular office hours on Monday, Nov. 26.

If you have questions about our service and systems during the long weekend, please visit the REsearch Knowledge Base, or check out our growing library of videos on YouTube.

In case of a system emergency (such as REsearch being offline), please leave a message on our emergency line by calling (808) 599-4224 or (800) 628-3121 from the neighbor islands, and pressing * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

Our next observed holiday will be Christmas Day, on Tuesday, Dec. 25, 2018.

Courtesy Notice: Real Estate License Renewals

If you have not yet applied for the renewal of your license, paid your renewal fees, and completed your Continuing Education classes, please do so by November 30, 2018.

Failure to meet this state Department of Commerce & Consumer Affairs (DCCA) deadline may risk your application not being processed and approved by the expiration date, and you may have to cease real estate activity that requires a license from January 1, 2019. Licensees who continue to conduct real estate activity without current and active licenses may face enforcement action and may have to refund all compensation earned while they were unlicensed.

The DCCA also emphasizes that PB, BIC and RBO renewals should be submitted as early as possible to ensure the successful renewals of their associated brokers’ and salespersons’ licenses.

Information regarding license renewals are available at the DCCA Real Estate Branch site. You can check the status of your license, earned CE credits, and submit your renewal application via the MyPVL site.

If you have any questions, please contact the DCCA Professional and Vocational Licensing Division by calling (808) 586-3000 to request an application or for information regarding license requirements and fees. HIS will not be able to address any questions regarding licensing matters.

License Required for MLS Service

Under the Subscriber License and Access Agreement signed by all subscribers, and the rules of the service, HIS may provide access to its MLS service only to brokers and agents who possess current and active licenses. All subscribers who have not successfully renewed their licenses by the expiration date shall receive notices of service suspension. In the event of service suspension, they may be subject to reinstatement fees when their licenses are renewed, and services are reactivated. A copy of an active pocket card may be required upon the reinstatement of service if the DCCA PVL search site does not yet show that the subscriber’s license is current and active.

Should there be any questions regarding the license requirements for our service, please contact Membership Director Diana Haraguchi by email to, or by calling 1-800-628-3121 ext. 172 if calling from the neighbor islands, or 599-4224 ext. 172 if calling from Oahu.

Not renewing your license?

If you are not intending to renew your license, please notify us in writing by December 10, 2018, so that an invoice will not be generated and to be assured that your credit card or ACH payments will not be processed for services beyond December 31, 2018. Written notices may be sent by email to or by fax to 1-888-628-3121 if faxing from the neighbor islands, or to 536-6499 if faxing from Oahu.

(Please be aware that providing notification of your intent to cancel is for the purpose of avoiding unnecessary billing for January 2019. Final cancellation and release from the obligation to subscribe to MLS service is contingent upon verification with the DCCA that your RE license was INACTIVE before 01/01/19. If it was not, you are subject to payment of dues for the the new quarter of service beginning on January 1, 2019.)

If there are any questions about billing, please send an email to or call 1-800-628-3121, if calling from the neighbor islands, or 599-4224 if calling from Oahu.