Office Closed Thursday and Friday


The entire Hawaii Information Service ‘ohana would like to thank you for your support this year. We hope this holiday weekend is a fun and safe one for you and your family and friends.

Please note that our offices will be closed on Thursday, Nov. 28, 2013 and Friday, Nov. 29, 2013 in observance of the Thanksgiving holiday. We will resume regular office hours on Monday, Dec. 2.

If you have questions about our service and systems during the holiday weekend, please first consult our online help. If you still require urgent assistance, pleaseleave a message on our emergency line by calling (808) 599-4224 or (800) 628-3121 from the neighbor islands, and pressing * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

Aloha Giving 2013

alohagivingFeeling the holiday spirit early, we have already launched Aloha Giving, our annual community service projects for the holidays!

In years past, we’ve organized supply and food donation drives for the Institute for Human Services, and hand decorated tabletop Christmas trees for the elderly and for families in the IHS homeless shelter.

This year’s signature effort is making blankets to be donated to a Honolulu elderly care home. Before and after hours, during lunch, and sometimes even at home, our staff is designing, sewing, and finishing aloha print quilts to help keep our kupuna warm during the cool winter months.

We’d like to thank Scott Murakami of for donating thousands of fabric squares to our project.

Fifteen blankets down, thirty to go!

Check out our Facebook page for more photos and updates as this and other community service projects come together!

December Training Schedule

Below is the schedule of upcoming online training classes for the month of December. If you’re new to REsearch, we strongly encourage you to attend an “Orientation” session on December 9.

Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to participate/watch online classes as a group, only one person needs to sign up.

December 9-13, 2013
December 16-20, 2013
December 23-27, 2013

Instructions on how to register for online classes:

  • To register, please click on the applicable link located below the class. The link will then take you to the registration site.
  • Please complete all the required fields marked by a red asterisk (First Name, Last Name, Email Address, Phone, Organization AKA Office Name).
  • Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.

Remember, after you have participated, please make sure to fill out the survey or e-mail me your feedback so we can continue to improve upon our training efforts! Mahalo.

System Requirements for Online Classes:

  • PC-based attendees – Required: Windows® 2000, XP, Vista, Windows 7
  • Macintosh®-based attendees – Required: Mac OS® X 10.4 (Tiger®) or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via email at or call (808) 599-4224 or (800) 628-3121

RETS & FTP Downtime on Nov. 30

This notice applies only to those customers subscribing to RETS or FTP data services from Hawaii Information Service.

Our RETS and FTP servers will be unavailable from midnight through no later than 9 a.m. on Saturday, Nov. 30, 2013.

Hawaiian Electric Co. (HECO) has informed us that they will be replacing a transformer that services our office at Dole Cannery in Honolulu, and will be shutting down the power to our building during the after-hours operation.

As a result, limited services that are hosted at this location (including RETS and FTP) will be unavailable during the outage. Power may be restored before 9 a.m., and we will restore our services as soon as possible.

If you have scheduled data pulls during these hours, please note that you may need to reschedule them for later in the day. If your systems already perform regular updates throughout the day, you may not need to do anything, as they will eventually reconnect once our systems are back online.

We apologize for this outage, which is unfortunately beyond our control, and appreciate your understanding. If you have any questions, please contact Michael Torres at or by calling (808) 599-4224 x152.