Changes to ‘Hold’ Listing Availability

Please note the following changes affecting listings in ‘Hold’ status.

zipform-by-ziplogixListings in ‘hold’ status are no longer accessible in zipForm.

Going forward, in order to import listing details into zipForm via MLS Connect, the listing will need to be in any other status.

This change is to address a security issue recently brought to our attention. zipLogix, the provider of zipForm, is unable to prevent the ‘hold’ listings of one agent from being viewed by another agent through their service. Therefore, zipLogix recommended that ‘hold’ listings be removed from the data provided to them.

We realize that this change presents an inconvenience to many agents that used the ‘hold’ listing status as a means to prepare zipForm documents in advance, but we hope you understand that the security and privacy of your ‘hold’ listing details takes precedence.


Listings in ‘hold’ status will expire and be deleted after 12 months unless action is taken.

Presently, listings in ‘hold’ status are retained indefinitely in REsearch. As part of new database maintenance procedures, listings that have been in ‘hold’ status for more than 12 months will be flagged for deletion.

We will provide seven days’ notice prior to deletion, and you will be able to request that these listings be retained in ‘hold’ status for an additional three months. This request must be made in writing via email to support@hiinfo.com. You will receive confirmation that your request has been received.

We encourage you to review your current ‘hold’ listings now to determine whether you will be affected. We will provide ample warning via email and login page notices prior to beginning this process.

Thank you very much for your understanding!

HIS Office Closed Thursday & Friday

preview-calendarWe would like to let you know that the Hawaii Information Service office will be closed on Thursday, Nov. 22, 2018 and Friday, Nov. 23, 2018 in observance of the Thanksgiving holiday. We will resume regular office hours on Monday, Nov. 26.

If you have questions about our service and systems during the long weekend, please visit the REsearch Knowledge Base, or check out our growing library of videos on YouTube.

In case of a system emergency (such as REsearch being offline), please leave a message on our emergency line by calling (808) 599-4224 or (800) 628-3121 from the neighbor islands, and pressing * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

Our next observed holiday will be Christmas Day, on Tuesday, Dec. 25, 2018.

Holiday Notice: Monday, February 19

Mount Rushmore - Photo by Oklahoma Army National GuardHappy Valentine’s Day! The Hawaii Information Service ‘ohana would like you to know that our office will be closed on Monday, February 19, 2018 in observance of the President’s Day holiday. Regular business hours will resume on Tuesday, February 20.

If you have questions about REsearch during the long holiday weekends, please visit our online Knowledge Base or video library. In case of a system emergency, please leave a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will contact you shortly.

RPR Coming Soon for HIS Members

Hawaii Information Service is happy to announce that it has partnered with Realtors® Property Resource (RPR) to give you access to another great source of comprehensive data, powerful analytics, and client-friendly reports!

RPR is 100% owned by Realtors®, created by NAR exclusively for Realtors®. And this member benefit, which will soon incorporate listing data from your MLS, is being provided at no additional cost.

RPR gives you access to hundreds of datasets on over 160 million properties, including the largest database of foreclosure information by county in the U.S., as well as tax, mortgage, FEMA flood, and school zoning information – plus much more.

Listing data from Hawaii Information Service is scheduled to go live in RPR in October. To prepare for this, RPR is preparing to set up your RPR account now!

RPR Account Creation

On Tuesday, September 19, RPR sent emails to members with account information and instructions on how to access the system. Please note that if you already have an RPR account, you will not receive this account creation email. You can just continue to use your existing username and password, but you will soon be able to see information from Hawaii Information Service in the system.

If you did not find the email in your Inbox, please check your ‘Spam’ or ‘Junk’ mail folder. If no RPR email was received, and your NAR membership/NRDS account is current, please check out the Read the “New User Quick Start Guide” and create a new RPR account there.

If you still encounter an error, please contact the RPR support center at (877) 977-7576. It’s available 24/7.

Looking Ahead: The HIS RPR Rollout

With this week’s account creation process, the RPR soft launch gets underway! Here’s what you can look forward to:

  • Tuesday, September 19: Accounts created by RPR for HIS members, validated by NAR membership. You can begin to explore RPR and see what it has to offer.
  • Friday, September 29: HIS MLS listing data goes live in RPR, powering client-friendly reports specifically for your listings and local market.
  • October through December: Online webinars provided by RPR specifically for HIS members, covering all the benefits that RPR provides.
  • January 8-12, 2018: The official launch of RPR, with “Road Show” events on your island. Stay tuned for details!

Getting Started with RPR

Once your RPR account is setup, you can begin to explore RPR, even before listing data from HIS becomes available next month. To help you take full advantage of your NAR member benefit, a suite of webinars are coming up!

Register for RPR Webinars!

October 30, 2017:
Getting Started with RPR
Set-up, navigate and research an unparalleled platform of dynamic data and persuasive reports, exclusively for REALTORS®.

November 13, 2017:
RPR Mobile: Anytime, Anywhere Data and Reports
Use the RPR app to instantly view nearby properties; find listings, solds, schools, photos, maps, and market trends; create and send RPR reports; add photos, audio, and text to property profiles, and more.

December 4, 2017:
10 Ways to Earn More Business than Your Competition
Improve prospecting and farming strategies; run accurate, insightful comp analyses; identify distressed properties and their impact on neighborhoods, and set industry standard values on home investments.

RPR also offers On-Demand Learning, allowing you to learn about RPR at your own pace and on your own schedule:

Visit the RPR Video Learning Center

More to Come in 2018!

We wanted to set you up as soon as possible, but there is so much more you can do with RPR than can be covered here! Hawaii Information Service, RPR, and your local association is planning to bring a “RPR Road Show” to you in January to allow you to explore everything RPR has to offer and get your questions answered in person! Stay tuned for more information!

Office Closed on Monday, June 12, 2017

king-kamehamehaThe Hawaii Information Service office will be closed on Monday, June 12, 2017 in observance of Kamehameha Day. Normal office hours will resume on Tuesday, June 13.

If you have questions during the holiday weekend, please start with a search of our extensive online knowledge base at help.hiinfo.com, or browse our growing library of videos. If you require urgent assistance, you can call our main phone line at (808) 599-4224 or (800) 628-3121 from the neighbor islands, and stay on the line to leave a message. Someone will return your call as soon as possible! You can also send us an email to support@hiinfo.com.

Our team would like to wish you an aloha-filled weekend, and thank you for your continued support! Our next observed holiday will be Independence Day on Tuesday, July 4, 2017.

Kamehameha Day was established in 1871 by King Kamehameha V to honor his grandfather, Kamehameha The Great.

Memorial Day Holiday Notice

arizona-memorial-tallThe Hawaii Information Service office will be closed on Monday, May 29, 2017 in observance of Memorial Day. Normal office hours will resume on Tuesday, May 30.

Should you require urgent assistance during the long weekend, please send an email to support@hiinfo.com.

All of us at Hawaii Information Service would like to wish you and your colleagues a peaceful holiday weekend.

Our next observed holiday will be Kamehameha Day on Monday, June 12, 2017.

zipForm Issue: Completing Purchase Contract

HAR and zipFormThe Hawaii Association of REALTORS® notified zipForm users of an issue that may affect users over the weekend.

“ZipForm has notified us that there is currently a glitch when filling out Section Q of the Purchase Contract. Only the first line is fillable. ZipForm will be working on this over the weekend and plans on releasing the fix on Monday. In the meantime, you may want to type ‘See attached Addendum’ as an immediate solution and use the Blank Addendum to type in the details.”

For more information or help with zipForm, please contact HAR.