Internet Explorer Support is Ending

Microsoft no longer supports Internet Explorer. Our new system will also require a modern browser.

Microsoft recently announced the end of its own support of Internet Explorer, and we will similarly cease support of Internet Explorer in our online applications.

The Internet Explorer web browser has been around for more than 25 years, and the last version — Internet Explorer 11 — since 2013. Today, fewer than five percent of users still use Internet Explorer, and experts universally recommend discontinuing its use.

We are launching a campaign to help any remaining Internet Explorer users of our systems switch to an alternative browser. Over the next month, we will be calling and emailing Internet Explorer users to upgrade to a modern web browser.

Microsoft Edge

Microsoft’s recommended browser, similarly built into Windows, is Microsoft Edge. Edge gives users more control over their data and features like Smart Copy and Vertical Tabs.

Google Chrome

Google Chrome is a cross-platform web browser developed by Google. It’s attractively designed loads pages quickly. Chrome also has various extension features and customization of the browser theme.

Mozilla Firefox

Mozilla Firefox is a free and open-source web browser developed by the Mozilla Foundation. Firefox is fast, cares deeply about their users’ data privacy, and allows for customization of themes.

Keep your passwords and bookmarks!

Changing browsers doesn’t mean starting over with saved passwords and bookmarks. Here are instructions for each of the above modern browsers on how to transfer your passwords and bookmarks out of Internet Explorer to your new browser of choice.

• Microsoft Edge

• Google Chrome

• Mozilla Firefox

Need help making the switch?

As part of this browser upgrade campaign, we are offering to personally help you make this transition. If you need assistance, please call us at (808) 599-4224 during regular business hours and we will help you upgrade to your browser of choice.

What happens if you don’t upgrade?

• Future applications and tools that we provide may not work on Internet Explorer.
• We will be unable to provide technical support to users of Internet Explorer.
• Internet Explorer users will see continuing degradation of support and performance across all web properties.
• Internet Explorer users will receive only minimal protection via security updates and face greater hacking and data loss risks.

Office Closed on February 15

The Hawaii Information Service office will be closed on Monday, February 15, 2021 in observance of Presidents’ Day. Normal office hours will resume at 8 a.m. on Tuesday, February 16.

If you need help using REsearch, please check out our knowledge base at help.hiinfo.com, or browse our library of videos on YouTube. If REsearch is not accessible, please leave a message on our emergency line by calling 800-628-3121 (or 599-4224 from Oahu) and pressing ‘*’ (star).

All of us at Hawaii Information Service would like to wish you and your colleagues a wonderful Presidents’ Day weekend! Our next observed holiday will be Memorial Day on Monday, May 31, 2021.

Photo courtesy Jonathunder/Wikimedia.

HIS Holiday Schedule

As we head into the last two weeks of 2020, we wanted to let you know that the Hawaii Information Service office will be on a special holiday schedule.

Need Help During the Holidays?

Check out the REsearch Knowledge Base at help.hiinfo.com for a full library of help articles and frequently asked questions, or browse our collection of videos on YouTube! In case of emergency (such as a system outage), you can also leave a message for our on-call staff any time by calling (808) 599-4224 and pressing * (star).

Happy Thanksgiving from HIS!

This year, perhaps moreso than any other year, every single one of us at Hawaii Information Service is filled with gratitude for many blessings, especially you, our members and customers. We are so grateful every day for the opportunity to serve you with aloha!

HIS Office Closed November 26 & 27

The Hawaii Information Service office will be closed on Thursday and Friday, November 26 and 27, 2020 in observance of the Thanksgiving holiday. We will resume regular office hours on Monday, November 30. If you have questions about our service and systems during the long weekend, please visit the REsearch Knowledge Base, or check out our growing library of videos on YouTube.

In case of a system emergency (such as REsearch being offline), please leave a message on our emergency line by calling (808) 599-4224 or (800) 628-3121 from the neighbor islands, and pressing * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

Our next observed holiday will be Christmas Day, on Friday, December 25, 2020.

New Name: zipForm Plus is now Lone Wolf Transactions

The zipForm Plus product and service, which you use with REsearch and HAR standard forms, is now called Lone Wolf Transactions (zipForm Edition). The name change is part of a rebranding of the different offerings from Lone Wolf Technologies. You can read the official announcement here.

The change, which is effective July 1, 2020, does not effect the zipForm Plus product or service in any way. You should see no changes in its features or tools, apart from the new name and logo!

HIS Office Closed on Thursday, June 11

The Hawaii Information Service office will be closed on Thursday, June 11, 2020 in observance of King Kamehameha Day. Normal office hours will resume on Friday, June 12.

If you need help using REsearch that day, we encourage you to search our Knowledge Base or check out our library of YouTube videos.

If you are unable to access the system due to an outage, please call our system emergency line at (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

All of us at Hawaii Information Service would like to wish you and your ‘ohana a good holiday.

Our next observed holiday will be Independence Day on Friday, July 3, 2020.

Office Closed on Monday, May 25

The Hawaii Information Service office will be closed on Monday, May 25, 2020 in observance of Memorial Day. Normal office hours will resume at 8 a.m. on Tuesday, May 26.

If you need help using REsearch, please check out our knowledge base at help.hiinfo.com, or browse our library of videos on YouTube. If REsearch is not accessible, please leave a message on our emergency line by calling 800-628-3121 (or 599-4224 from Oahu) and pressing ‘*’ (star).

All of us at Hawaii Information Service would like to wish you and your colleagues a peaceful and reflective Memorial Day weekend!

Introducing Cloud CMA Live

Cloud CMA is a powerful Comparative Market Analysis and listing presentation tool that is included in REsearch. And now, Cloud CMA is introducing a suite of new features available to you at no additional charge!

Cloud CMA Live is a truly interactive experience that allows you to take your presentation to new heights with live real-time MLS data at your fingertips that you can present from anywhere!

Cloud CMA Live pairs perfectly with the CMA reports you already know and love, adding live video support, engaging visuals, and greater interactivity.

Learn how this tool lets you present virtually, change your comps on the fly, and feature videos and links in a modern way. It’s time to win more listings with Cloud CMA Live!

Don’t miss this special live webinar just for you!

Introducing Cloud CMA Live:
Wednesday, May 20, 2020
10:00 a.m. via GoToWebinar

Register Now: https://attendee.gotowebinar.com/register/2918262596546867984

Unable to attend? You can watch the recorded video of the official unveiling of Cloud CMA Live here.

Do you want a more in-depth introduction to Cloud CMA? Check our monthly calendar of live training sessions! The next Cloud CMA class is at 1 p.m. on Friday, May 22.

Displaying Designations in REsearch

We have updated Research to change where designations are shown to limit the impact that extra-long lists of designations or other text have on the display and printing of formats.

Designations are still shown on the MLS Full, Brochure, and Brand formats, on emails sent from REsearch, on the Client Portal, and are displayed when agent names are clicked in REsearch. Your brokerage and license number will still be shown in one-line formats.

Background

The designations field is an open text field to allow agents to include their professional designations beyond the Salesperson Broker designations, such as GRI, ABR, CRS, etc., for display in REsearch.

On the one-liner, a long list of designations would often cause the display to span several lines, as shown below. In addition, the field’s prominent display within Research (such as in the one-liner format) prompted many agents to place marketing messages in this area.

This change allows more listings to be shown in one-line formats and improves display and printing on many agent formats.

Improved Display and Printing

You can continue to see your fellow agent’s designations when you click on their names:

And designations continue to appear in client-facing formats such as the MLS Full, Brochure, and Brand format (below), email signatures, and on the Client Portal:

Note: There has been no change to the distribution of designations outside Research, such as to third-party portals or IDX.