New Name: zipForm Plus is now Lone Wolf Transactions

The zipForm Plus product and service, which you use with REsearch and HAR standard forms, is now called Lone Wolf Transactions (zipForm Edition). The name change is part of a rebranding of the different offerings from Lone Wolf Technologies. You can read the official announcement here.

The change, which is effective July 1, 2020, does not effect the zipForm Plus product or service in any way. You should see no changes in its features or tools, apart from the new name and logo!

HIS Office Closed on Thursday, June 11

The Hawaii Information Service office will be closed on Thursday, June 11, 2020 in observance of King Kamehameha Day. Normal office hours will resume on Friday, June 12.

If you need help using REsearch that day, we encourage you to search our Knowledge Base or check out our library of YouTube videos.

If you are unable to access the system due to an outage, please call our system emergency line at (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

All of us at Hawaii Information Service would like to wish you and your ‘ohana a good holiday.

Our next observed holiday will be Independence Day on Friday, July 3, 2020.

Office Closed on Monday, May 25

The Hawaii Information Service office will be closed on Monday, May 25, 2020 in observance of Memorial Day. Normal office hours will resume at 8 a.m. on Tuesday, May 26.

If you need help using REsearch, please check out our knowledge base at help.hiinfo.com, or browse our library of videos on YouTube. If REsearch is not accessible, please leave a message on our emergency line by calling 800-628-3121 (or 599-4224 from Oahu) and pressing ‘*’ (star).

All of us at Hawaii Information Service would like to wish you and your colleagues a peaceful and reflective Memorial Day weekend!

Introducing Cloud CMA Live

Cloud CMA is a powerful Comparative Market Analysis and listing presentation tool that is included in REsearch. And now, Cloud CMA is introducing a suite of new features available to you at no additional charge!

Cloud CMA Live is a truly interactive experience that allows you to take your presentation to new heights with live real-time MLS data at your fingertips that you can present from anywhere!

Cloud CMA Live pairs perfectly with the CMA reports you already know and love, adding live video support, engaging visuals, and greater interactivity.

Learn how this tool lets you present virtually, change your comps on the fly, and feature videos and links in a modern way. It’s time to win more listings with Cloud CMA Live!

Don’t miss this special live webinar just for you!

Introducing Cloud CMA Live:
Wednesday, May 20, 2020
10:00 a.m. via GoToWebinar

Register Now: https://attendee.gotowebinar.com/register/2918262596546867984

Unable to attend? You can watch the recorded video of the official unveiling of Cloud CMA Live here.

Do you want a more in-depth introduction to Cloud CMA? Check our monthly calendar of live training sessions! The next Cloud CMA class is at 1 p.m. on Friday, May 22.

Displaying Designations in REsearch

We have updated Research to change where designations are shown to limit the impact that extra-long lists of designations or other text have on the display and printing of formats.

Designations are still shown on the MLS Full, Brochure, and Brand formats, on emails sent from REsearch, on the Client Portal, and are displayed when agent names are clicked in REsearch. Your brokerage and license number will still be shown in one-line formats.

Background

The designations field is an open text field to allow agents to include their professional designations beyond the Salesperson Broker designations, such as GRI, ABR, CRS, etc., for display in REsearch.

On the one-liner, a long list of designations would often cause the display to span several lines, as shown below. In addition, the field’s prominent display within Research (such as in the one-liner format) prompted many agents to place marketing messages in this area.

This change allows more listings to be shown in one-line formats and improves display and printing on many agent formats.

Improved Display and Printing

Before

You can continue to see your fellow agent’s designations when you click on their names:

And designations continue to appear in client-facing formats such as the MLS Full, Brochure, and Brand format (below), email signatures, and on the Client Portal:

Note: There has been no change to the distribution of designations outside Research, such as to third-party portals or IDX.

REsearch Update: Leasehold Disclosure in Public Remarks

To reduce consumer confusion, and to better meet the requirements of state law, we have implemented a new feature in the REsearch listing input form that will increase the visibility of the leasehold disclosure for affected listings.

Background

Hawaii Administrative Rules §16-99-11(d) requires that “a leasehold property advertised for sale in any medium shall be identified by the word “leasehold.”

Although separating leasehold listings from fee simple listings within the MLS is straightforward, the distinction is less clear on third-party listing sites like Zillow or Realtor.com. In most cases, the “leasehold” designation is relegated to fine print, or not displayed at all.

As a result, leasehold properties are often displayed prominently on external sites due to prices that may be drastically lower than fee simple properties. This can lead to consumer confusion and require additional broker and agent resources to address.

What’s New

Third-party sites are not bound to comply with HAR§16-99-11(d). The HIS Board of Directors has decided to ensure appropriate disclosure across data publishers by having REsearch automatically prepend the public remarks for leasehold properties with the phrase, “This is a leasehold property.”

When you select “Leasehold” for the required “Land Tenure” field, you will see a notification that “This is a leasehold property.” has been added to the listing’s public remarks:

If the length of the existing public remarks prevent the addition of the phrase, you will be asked to edit them to accommodate it.

The phrase is being added to the beginning of the public remarks because different third-party publishers have different character limits for the remarks field, and thus may truncate them and inadvertently remove this disclosure should it appear at the end.

What’s Next

We hope this small change increases awareness of the leasehold status of listings, and encourages consumers to educate themselves on the distinction between leasehold and fee simple properties.

At this time, this disclosure can be edited and removed. However, in the next update to the MLS Rules & Regulations, including this disclosure in the public remarks will be made a requirement.

Did You Know?

Hawaii Information Service was among the first MLSs in the nation to introduce control of listing data distribution with the introduction of the REsearch Syndication Dashboard in 2015.

Principal brokers can control whether their listings are distributed to sites like Zillow or Realtor.com, or listing syndication services like Listhub, by clicking on “Settings” in the main left-side REsearch menu, then click “Syndication” in the list of options.

 

Questions? Suggestions? Feedback? We’re always happy to hear from you!

HIS Holiday Schedule

As we head into the last two weeks of 2019, we wanted to let you know that the Hawaii Information Service office will be closed on the following dates:

  • Tuesday, Dec. 24 & Wednesday, Dec. 25, 2019
  • Tuesday, Dec. 31 & Wednesday, January 1, 2020

Need Help During the Holidays?

Check out the REsearch Knowledge Base at help.hiinfo.com for a full library of help articles and frequently asked questions, or browse our collection of videos on YouTube! In case of emergency (such as a system outage), you can also leave a message for our on-call staff any time by calling (808) 599-4224 and pressing * (star).

HIS Office Closed on Monday, September 2

The Hawaii Information Service office will be closed on Monday, September 2, 2019 in observance of Labor Day. Normal office hours will resume on Tuesday, September 3.

If you need help using REsearch over the holiday, we encourage you to search our Knowledge Base or check out our library of YouTube videos.

If you are unable to access the system due to an outage, please call our system emergency line at (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

Our next observed holiday will be Thanksgiving on Thursday and Friday, November 28-29, 2019.

HIS Office Closed on Monday, May 27

The Hawaii Information Service office will be closed on Monday, May 27, 2019 in observance of Memorial Day. Normal office hours will resume on Tuesday, May 28.

If you need help using REsearch over the long weekend, we encourage you to search our Knowledge Base or check out our library of YouTube videos.

If you are unable to access the system due to an outage, please call our system emergency line at (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

All of us at Hawaii Information Service would like to wish you and your ‘ohana a peaceful holiday weekend.

Our next observed holiday will be Kamehameha Day on Tuesday, June 11, 2019.

Changes to ‘Hold’ Listing Availability

Please note the following changes affecting listings in ‘Hold’ status.

zipform-by-ziplogixListings in ‘hold’ status are no longer accessible in zipForm.

Going forward, in order to import listing details into zipForm via MLS Connect, the listing will need to be in any other status.

This change is to address a security issue recently brought to our attention. zipLogix, the provider of zipForm, is unable to prevent the ‘hold’ listings of one agent from being viewed by another agent through their service. Therefore, zipLogix recommended that ‘hold’ listings be removed from the data provided to them.

We realize that this change presents an inconvenience to many agents that used the ‘hold’ listing status as a means to prepare zipForm documents in advance, but we hope you understand that the security and privacy of your ‘hold’ listing details takes precedence.


Listings in ‘hold’ status will expire and be deleted after 12 months unless action is taken.

Presently, listings in ‘hold’ status are retained indefinitely in REsearch. As part of new database maintenance procedures, listings that have been in ‘hold’ status for more than 12 months will be flagged for deletion.

We will provide seven days’ notice prior to deletion, and you will be able to request that these listings be retained in ‘hold’ status for an additional three months. This request must be made in writing via email to support@hiinfo.com. You will receive confirmation that your request has been received.

We encourage you to review your current ‘hold’ listings now to determine whether you will be affected. We will provide ample warning via email and login page notices prior to beginning this process.

Thank you very much for your understanding!