HIS Holiday Schedule

As we head into the last two weeks of 2019, we wanted to let you know that the Hawaii Information Service office will be closed on the following dates:

  • Tuesday, Dec. 24 & Wednesday, Dec. 25, 2019
  • Tuesday, Dec. 31 & Wednesday, January 1, 2020

Need Help During the Holidays?

Check out the REsearch Knowledge Base at help.hiinfo.com for a full library of help articles and frequently asked questions, or browse our collection of videos on YouTube! In case of emergency (such as a system outage), you can also leave a message for our on-call staff any time by calling (808) 599-4224 and pressing * (star).

Year-End Billing Reminder

If you have accounting or membership changes pending, please submit them before Friday, December 27, 2019 to ensure that it is processed before the end of the year. The next billing date is Monday, January 6, 2020.

Because our office will be closed on Wednesday, January 1, 2020, the next billing date for Credit Card and ACH Customers is Monday, January 6, 2020. If you receive an invoice, your payment is also due on that date.

If you are going inactive or decide to leave an office and discontinue MLS service, your broker must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it to membership@hiinfo.com. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing.

The deadline for submitting the appropriate written documentation to avoid being billed for service on Monday, January 6, 2020 is end of business on Friday, December 27, 2019. We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.

If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.

Need to change your payment account? Please use this form.

Print and complete the Billing/Payment Change Request Form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.

Second Tour URL Added to REsearch

We know that multimedia, from videos to 3-D models, are increasingly critical in marketing a property. In response to your suggestions, we have added a second optional field to our MLS to support an additional video, virtual, or 3-D tour.


Rules Refresher: Acceptable Virtual Tour Links

2nd_virtual_tour_IconsIf you already have a URL, or link, to an externally hosted, unbranded tour for your listings, they will be designated the “Primary” video, virtual, or 3-D tour for that listing.

Now, you will be able to add a secondary URL to another tour, which will be shown as a second icon and link in REsearch.

Please note that only the primary tour will be syndicated to external real estate portals and IDX websites. The secondary tour is only shown in the MLS. We encourage you to prioritize the link that you feel best represents and promotes the property.

This is only the latest enhancement to REsearch inspired by you, our valued members. If you have any comments, questions, or additional suggestions, please don’t hesitate to contact us!

December 2019 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of December. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

    • PC-based attendees – Required: Microsoft Windows® Vista or newer
    • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
    • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.