Changes to ‘Hold’ Listing Availability

Please note the following changes affecting listings in ‘Hold’ status.

zipform-by-ziplogixListings in ‘hold’ status are no longer accessible in zipForm.

Going forward, in order to import listing details into zipForm via MLS Connect, the listing will need to be in any other status.

This change is to address a security issue recently brought to our attention. zipLogix, the provider of zipForm, is unable to prevent the ‘hold’ listings of one agent from being viewed by another agent through their service. Therefore, zipLogix recommended that ‘hold’ listings be removed from the data provided to them.

We realize that this change presents an inconvenience to many agents that used the ‘hold’ listing status as a means to prepare zipForm documents in advance, but we hope you understand that the security and privacy of your ‘hold’ listing details takes precedence.

Listings in ‘hold’ status will expire and be deleted after 12 months unless action is taken.

Presently, listings in ‘hold’ status are retained indefinitely in REsearch. As part of new database maintenance procedures, listings that have been in ‘hold’ status for more than 12 months will be flagged for deletion.

We will provide seven days’ notice prior to deletion, and you will be able to request that these listings be retained in ‘hold’ status for an additional three months. This request must be made in writing via email to You will receive confirmation that your request has been received.

We encourage you to review your current ‘hold’ listings now to determine whether you will be affected. We will provide ample warning via email and login page notices prior to beginning this process.

Thank you very much for your understanding!

Check Out the New Cloud CMA!

The best Comparative Market Analysis (CMA) tool in the industry is getting even better!

Cloud CMA is built into REsearch and is provided as a free member benefit! Hawaii Information Service members have created more than 40,000 Cloud CMA reports since it was introduced in 2011. Next month, Cloud CMA is rolling out a new design, and several new features!

New Look & More!

The new Cloud CMA has been re-designed to help you give even better listing presentations.

Every page has been re-designed, including a new modern theme set for a fresh new look. A new larger map makes it easier to review listings and exclude comps. You can easily add a listing (and even add off-market properties). And the library of available report sections include new and updated content!

As always, Cloud CMA works on any device, meaning you can start a report on your phone, fine tune it on your laptop, and present it on your tablet!

Switch to the New Cloud CMA Today!

The new Cloud CMA design will go live on January 1, 2019, but you can switch over now! Just click the “New Cloud CMA” link at the top of any Cloud CMA screen:

Want to take a closer look at the new Cloud CMA? Check out the blog post announcing the upgrade or check out the library of Cloud CMA how-to videos.

We also offer live training webinars every month, which includes classes on REsearch CMA and Cloud CMA!

ShowingTime is Now Available in REsearch!

Schedule-a-Showing-icon_xlShowingTime is now available in REsearch! You now have access to an industry leading scheduling solution that will save you time and effort in requesting, confirming, and managing property showings.

ShowingTime also provides a mobile app and can send text messages to make, review, and approve requests while on the go!

Everything You Need to Know in 30 Minutes!

ShowingTime hosted several Quick-Start Training webinars just for HIS members, and you can watch a recorded session here:

You should also check out the ShowingTime Overview in our Knowledge Base help site.

Schedule Showings Anytime, From Anywhere!

ShowingTime makes it easy for members to show and sell listings, reducing scheduling issues by simplifying the showing request and confirmation process, enabling members to work efficiently while on the go.

Benefits for Listing Agents and Offices:

  • Generate showing requests 24/7
  • Eliminate repetitive calls from agents checking availability
  • Automatically notify sellers about showings, feedback

Benefits for Showing Agents:

  • Point and click/tap to request showings 24/7
  • Control your showing schedule
  • Eliminate surprises by reviewing showing instructions
  • Communicate more efficiently with listing agents and offices

Use the ShowingTime App While On the Go!

showingtimeappIn addition to managing ShowingTime appointments on the web via REsearch and via text message, you can also use the free ShowingTime mobile app! The app allows you to:

  • Schedule or confirm showings
  • See upcoming showing appointments
  • View showing instructions
  • Respond to showing feedback requests
  • Get push notifications of showing requests and confirmations
  • Search listings in your MLS
  • Add activities (open houses, etc.) to listing reports

With your free ShowingTime for the MLS account, there is no username and password to use the app. You only need to connect your account to the app through a special email sent to your smartphone! Click here to learn how to activate the ShowingTime mobile app.

Download the ShowingTime Quick-Start Guide


If you are already a customer of ShowingTime and use other services like ShowingTime Appointment Center, please contact ShowingTime to learn how to connect all your services and get the most out of ShowingTime’s integrated agent solutions!

Latest REsearch Enhancements

We’re happy to deliver another set of improvements to REsearch, inspired by valuable feedback from members like you!

Printable Infographics


We already provide monthly market statistics infographics for Kauai and Hawaii Island, which are designed to be easily shared online. We are now providing these same infographics in higher-resolution, printable PDF format as well! This pairs well with the more detailed PDF reports you can get from our new market stats presentation.

Easier Code Lookups for Sale Reporting


When reporting a sale in which the buying agent is not a member of HIS, you are prompted to provide a non-member code instead of a Sold Agent ID in REsearch. To make it easier to find the correct non-member code, we’ve added a link to the Report Sale screen under the Listings Menu to the non-member code list in our Knowledge Base!

For reference, here are the codes you’ll find:

  • 1799 – Buyer Not Represented
  • 2311 – Non Participant: Real estate agent on Hawaii Island or Kauai who is not a member of HIS.
  • 9033 – Oahu Reciprocal Agent – Real estate agent on Oahu who is not a member of HIS.
  • 9035 – Maui Reciprocal Agent – Real estate agent on Maui who is not a member of HIS.
  • 9036 – Mainland Reciprocal Agent – Real estate agent on mainland who is not a member of HIS.
  • 1792 – For Sale By Owner (FSBO)
  • 2309 – Developer

Also: Updates for Co-Listors, Tax History, Email!

Here are a few other improvements we’ve made this month:

  • Co-Listors can now update listing photos, even when affiliated with a different brokerage.
  • Tax history data is more clear, with REsearch showing what we received from each county or N/A (instead of $0) if not available.
  • Friendlier prospect email headers for email systems that display them, removing “noreply” and personalizing for each agent.

These are only the first REsearch enhancements of 2018, and there are more improvements to come! If you have a suggestion to make REsearch work better for you, please don’t hesitate to get in touch! As we hope these updates demonstrate, we’re proud to be able to be responsive to your needs and deliver improvements to better support you!

Hawaii Island Permits Update

We have added information on more than 21,000 Hawaii County building permits to REsearch! This update comes after our Honolulu County permit data update earlier this year, which added information on more than 78,000 Oahu permits.

For Hawaii Island, this update focused on updating our building permit information from September 2012 to today. As a result, REsearch now provides information on more than 347,000 Hawaii County building permits dating back to the 1960s!


We gratefully acknowledge the support of Hawaii County offices in making this information available in REsearch. And we are still working on providing even more permit and other property information available for all islands!

REsearch Update: More Information is Better!

We’re keeping the momentum going with another set of updates to REsearch as we head into a new month! Open Houses will get more exposure, vacation rental and condo properties will get more information, and other small improvements are now live!

More Visibility for Open Houses


You have always been able to view and enter Open House information in REsearch, but to help you make the most of these important sales opportunities, we’re also making Open House information more available beyond the MLS.

Firstly, Open House information is again available on, both on property detail pages as well as on a brand new Open Houses page.

Secondly, Open House information will now be made available to websites and apps, including the Hawaii REsearch MLS app for iOS and Android devices. This will soon include our IDX offerings as well as our RETS data feeds. For more information on these platforms, please get in touch!

More Information for Rental & Condo Properties

In order to make the best and most complete information available to everyone, there are new required fields on the REsearch listing input form for certain property types.


For Residential and Condo listings, under “Vacation Rental Information,” the primary field has been renamed to “Short Term/Vacation Rentals Allowed?” The “Yes”/”No” answer to this question — qualified under state, county, HOA or house rules — is now required.


And for Condo listings, the fields “Management Company” and “Management Company Phone” are also now required.

Work With Multiple Listings on the Dashboard


The REsearch dashboard includes a “Today” section that shows the latest listing activity across the system. Now we’ve made it possible to select multiple listings on the dashboard and perform the same actions that you have available when viewing search results.


Bonus: Did you know you can customize the “Today” section to show only specific islands, property types, or listings that match other criteria? Learn how!

Link to County Sketches


For Honolulu properties, in addition to the new ability to download building sketches rendered in REsearch, you can now click “Open County Site” to be taken to the county sketch.

Other Square Footage


We’ve added additional square footage fields to the popular MLS Mid format: “Other SqFt (Total),” “Garage Area (Total)” and “Carport Area (Total).”

Setting to Open Street View in New Window


If you’d rather have our new Street View links open Google’s interactive panoramas in a new browser tab or window, we’ve added a new ‘Street View’ option to the ‘Settings’ menu. Just select ‘Show street view in a new window/tab’!

Ability to Sort Contacts in Email Compose Window


Now that you can import your contacts into REsearch, you may have many more contacts to scroll through. We’ve added quick alphabetical sort buttons to help you find contacts faster.

Featured Video: Customize Your Search

You can put your most used and favorite fields on top, hide fields that you don’t use, and optimize REsearch to get you the specific information you need faster!

See all of our Quick Tip videos!

REsearch Enhancements for April

We are proud to announce another set of improvements to REsearch. From adding helpful links to external resources to testing a new tool to estimate the status of a mortgage, these enhancements are designed to help you get the most out of your MLS!

Links to County Sites


REsearch offers the most comprehensive statewide database of public records and other property information, fully integrated into the MLS. While we strive to provide everything you need inside the system, we know many users regularly reference information available from the different county websites as well.

We’ve now made it easier than ever to look up a given property on these county websites by including “Open County Site” links in REsearch. These links appear for county tax department website records as well as county building permit office records, when direct links are supported.


Of course, we are continuously updating the tax and building permit information inside of REsearch, as well as working with other data sources. But we hope this enhancement makes it easier to cross-reference county information and saves you valuable time!

Link to the Flood Hazard Assessment Tool


When researching the flood zone of a property, the Flood Hazard Assessment Tool (FHAT), provided by the state, is another commonly used reference. So we’ve added a link to “Check FHAT” on the listing input form, right next to the Flood Zone field!

Self-Service REsearch Password Resets


If you’ve forgotten your REsearch password, or would like to set a new password before logging in, use our new ‘Forgot My Password’ tool. All you need is your username and the email address associated with your REsearch account!

Learn More!

Mortgage Estimates Now in Beta


We have introduced a beta feature in REsearch that works with loan information from TMK public records to provide rough estimates of the current state of a given mortgage.

Learn More!

Download Sketches


Appraisers often incorporate the building sketches in REsearch into their own drawing applications. So we’ve added a link to easily download sketch outlines as simple graphic files for easier importing.

External Maps Format


Formerly called the “Property Report” format, we’ve renamed this option to better explain what it provides: links to map providers Google Maps and Bing Maps based on the address and coordinates of a property.


In Case You Missed It: The above enhancements are on top of many improvements that we made to REsearch in the last month:

Many of the new features and improvements added to REsearch come from suggestions and feedback from members like you. As Hawaii’s only local MLS provider, we’re proud to be able to offer a system that’s designed to meet the specific needs of local real estate professionals! Have a suggestion? Please drop us a line!

Featured Video:

Multiple Email Addresses

You can send information from REsearch to more than one email address, and include more than one email address for any contact. Find out how!

See all of our Quick Tip videos!

Hawaii Information Service: Your Hawaii MLS!


Proud to again be recognized as a ‘Best Place to Work’ by Hawaii Business magazine!