|CEO Faith Geronimo lends a hand with the painting, adding some color to our office.|
|During the transition, we shifted from cubicles into ‘startup mode.’|
|Our new office is less than half the size of our current space, but already feels like home!|
We’re moving! Customer Support phone lines will be down on the morning of Friday, Sept. 6.
The Hawaii Information Service office will be moving next week! While our entire staff has been working over the past several months to ensure as smooth a transition as possible, there will be some unavoidable downtime and a few administrative changes that may affect you.
Phone System Downtime
The final cut-over of phone and network services will take place the morning of Friday, Sept. 6, 2013. We are happy to report that REsearch will not be affected. However, our phone lines will be down that morning. If you need to reach customer support, membership or accounting that day, we encourage you to send an email to:
Our customer support team will be monitoring this email address closely, and we will get back in touch with you as soon as possible.
Email Address Changes
As part of a larger effort to streamline our infrastructure, we are also migrating our email system to a new provider. As a result, over the next few weeks, you will notice our staff email addresses will change to firstname.lastname@example.org. Fortunately, we will still receive email sent to our older addresses (including @hawaiiinformation.com and @useresearch.com).
Mailing Address Change
If you need to send us anything in the mail, or would like to visit our office, please note our new location! We are still located in the Dole Office Building in Iwilei, but our suite number has changed:
Hawaii Information Service
680 Iwilei Road, Suite 670
Honolulu, HI 96817-5392
As with any move, there are sure to be some bumps along the way. We greatly appreciate your understanding and patience during this transition.
Office Closed on Monday
As always, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.
The next observed holiday will be Thanksgiving on Thursday, November 28.