If you have accounting or membership changes pending, please submit them before Friday, December 27, 2019 to ensure that it is processed before the end of the year. The next billing date is Monday, January 6, 2020.
Because our office will be closed on Wednesday, January 1, 2020, the next billing date for Credit Card and ACH Customers is Monday, January 6, 2020. If you receive an invoice, your payment is also due on that date.
If you are going inactive or decide to leave an office and discontinue MLS service, your broker must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it to membership@hiinfo.com. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing.
The deadline for submitting the appropriate written documentation to avoid being billed for service on Monday, January 6, 2020 is end of business on Friday, December 27, 2019. We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.
If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.
Need to change your payment account? Please use this form.
Print and complete the Billing/Payment Change Request Form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.
Hawaii Information Service Bulletins 