April 2020 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of April. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

This Week

April 6-10, 2020

April 13-17, 2020

April 20-24, 2020

April 27-30, 2020

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

    • PC-based attendees – Required: Microsoft Windows® Vista or newer
    • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
    • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

We Are Here For You

Aloha, Friends.

I hope this message finds you safe and well.

Please allow me a moment of your time to provide a follow-up to my previous message on March 13th, in which I mentioned that HIS would be conducting drills for remote work as a test of our business continuity plan.

I am relieved to report that 100% of the staff of HIS has been able to work remotely since last Thursday. So far, there have been no customer-facing issues reported, and our team was even able to accommodate an urgent request yesterday, as a further test of our remote capabilities. As successful as our testing has been, our primary concerns are making sure our application (REsearch/TMK) is up and running as always and being there for you when you need us. To that end, we have taken extra measures to ensure that our development staff is properly equipped. We have also doubled the amount of technical support available to address your calls and emails in the weeks ahead.

Over the weekend, Honolulu Mayor Kirk Caldwell issued an emergency order for Oahu, and called on everyone to “stay at home and work from home.” HIS will comply with this mandate in support of our community and staff.

I’ve truly appreciated your messages of encouragement and understanding, and have shared them with the staff. In these uncertain times, they have been a source of inspiration and motivation for all of us. Thank you so much for taking the time to reach out. As always, please do not hesitate to contact me if you have any questions or concerns.

On behalf of myself and the staff of HIS, please know that we are here for you and send you our sincerest wishes for your continued well- being. We will get through this together and I know that our best days lay ahead. Take good care.

With deep appreciation,

Faith Geronimo
CEO, Hawaii Information Service
faith@hiinfo.com
Cellular: 808-780-5473


A screenshot from our March 19 all-hands virtual meeting:

his-staff-all-remote

A Message from HIS CEO Faith Geronimo

Much aloha to you!

The formal declaration of a global pandemic condition by the World Health Organization was not unexpected, but makes it universally clear that increased awareness of the COVID-19 novel coronavirus crisis is needed.

So, I wanted to reach out to you today to let you know what Hawaii Information Service has been doing to ensure continued quality service for you, as well as prioritizing the health and safety of our employees. I would also like to share some resources with you that we have found useful in this fast-changing business environment.

The management and staff of HIS have been closely monitoring the COVID-19 situation globally, nationally, and locally since early February. We took immediate steps to implement thorough daily workplace sanitation protocols, sharing supplies, and reviewing our business continuity plans. Although local information is limited, we have already instituted strict controls to do our part to ensure that any possible community exposure is not brought in or out of our office.

Of greatest relevance to you, we have already begun conducting remote work drills to ensure that we can continue to both operate and fully support all of you should there be any unexpected changes to our facility access, HR policies, or staffing levels.

Toward this end, I wanted to let you know that my team will continue to prioritize ‘service with aloha’ to support you and your business, no matter where we may be situated. This may mean that you could interact with employees that are not in the office (and thus have limited access to coworkers), and you may receive phone calls from phone numbers that are not our office number.

As best practices encourage you to confirm any contact you receive from any business with which you do business, you are welcome to call our main office line at (808) 599-4224 to verify any contact. Requests and calls to individual extensions will often be relayed automatically to the correct employee. If any name seems unfamiliar to you, we will ensure that the ‘HIS Staff’ page on our website is kept up to date.

All of us at HIS are committed to sustaining our high standard of service, even in these uncertain times. If you have questions or concerns, I invite you to contact me directly.

Sincerely,

Faith Geronimo
CEO, Hawaii Information Service
faith@hiinfo.com


COVID-19 Resources

As you know, in times of crisis, timely and accurate information is of paramount importance. Here are some resources that we have found helpful in tracking the COVID-19 crisis:

March 2020 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of March. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

March 2-6, 2020

March 9-13, 2020

March 16-20, 2020

March 23-27, 2020

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

    • PC-based attendees – Required: Microsoft Windows® Vista or newer
    • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
    • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

February 2020 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of February. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

    • PC-based attendees – Required: Microsoft Windows® Vista or newer
    • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
    • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

REsearch Update: Leasehold Disclosure in Public Remarks

To reduce consumer confusion, and to better meet the requirements of state law, we have implemented a new feature in the REsearch listing input form that will increase the visibility of the leasehold disclosure for affected listings.

Background

Hawaii Administrative Rules §16-99-11(d) requires that “a leasehold property advertised for sale in any medium shall be identified by the word “leasehold.”

Although separating leasehold listings from fee simple listings within the MLS is straightforward, the distinction is less clear on third-party listing sites like Zillow or Realtor.com. In most cases, the “leasehold” designation is relegated to fine print, or not displayed at all.

As a result, leasehold properties are often displayed prominently on external sites due to prices that may be drastically lower than fee simple properties. This can lead to consumer confusion and require additional broker and agent resources to address.

What’s New

Third-party sites are not bound to comply with HAR§16-99-11(d). The HIS Board of Directors has decided to ensure appropriate disclosure across data publishers by having REsearch automatically prepend the public remarks for leasehold properties with the phrase, “This is a leasehold property.”

When you select “Leasehold” for the required “Land Tenure” field, you will see a notification that “This is a leasehold property.” has been added to the listing’s public remarks:

If the length of the existing public remarks prevent the addition of the phrase, you will be asked to edit them to accommodate it.

The phrase is being added to the beginning of the public remarks because different third-party publishers have different character limits for the remarks field, and thus may truncate them and inadvertently remove this disclosure should it appear at the end.

What’s Next

We hope this small change increases awareness of the leasehold status of listings, and encourages consumers to educate themselves on the distinction between leasehold and fee simple properties.

At this time, this disclosure can be edited and removed. However, in the next update to the MLS Rules & Regulations, including this disclosure in the public remarks will be made a requirement.

Did You Know?

Hawaii Information Service was among the first MLSs in the nation to introduce control of listing data distribution with the introduction of the REsearch Syndication Dashboard in 2015.

Principal brokers can control whether their listings are distributed to sites like Zillow or Realtor.com, or listing syndication services like Listhub, by clicking on “Settings” in the main left-side REsearch menu, then click “Syndication” in the list of options.

 

Questions? Suggestions? Feedback? We’re always happy to hear from you!

REsearch Update: New Primary Property Type Field

We have made a small change to the listing input form in REsearch that will give you greater control over how your listings are displayed and marketed on external websites like Realtor.com and Zillow!

Background

While REsearch allows listings to fall under more than one property type, other systems that work with your data often allow only one.

For listings that fall under only a single property type — only residential, or only vacant land — nothing will change:

What’s New

In the less common scenario where you would like to classify a single listing under several Property Types, such as both business and residential, selecting more than one Property Type will reveal a new field labeled “Primary Property Type”:

By allowing you to set a primary property type, you can decide whether, for example, a commercial farm with a cabin should be treated as a commercial or residential listing on external sites.

The “Primary Property Type” field is not required, and if you do not make a selection, your listing data will continue to be syndicated (and displayed by external sites) as they have always been.

Behind the scenes, this small change meanwhile allows Hawaii Information Service to continue to improve the technology you rely on every day, particularly as they relate to national real estate data standards.

Did You Know?

Hawaii Information Service was among the first MLSs in the nation to introduce broker-level control of listing data distribution with the introduction of the REsearch Syndication Dashboard in 2015.

To control whether your listings are distributed to sites like Zillow or Realtor.com, or listing syndication services like Listhub, click on “Settings” in the main left-side REsearch menu, then click “Syndication” in the list of options.

Questions? Suggestions? Feedback? We’re always happy to hear from you!