January 2019 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of January. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

January 7-11, 2019

January 14-18, 2019

January 21-25, 2019

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

  • PC-based attendees – Required: Microsoft Windows® Vista or newer
  • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
  • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

HIS Holiday Schedule

HolidayCalendar2018-2

As we head into the last two weeks of 2018, we wanted to let you know that the Hawaii Information Service office will be closed on the following dates:

  • Monday, Dec. 24 & Tuesday, Dec. 25, 2018
  • Monday, Dec. 31 & Tuesday, January 1, 2019

Need Help During the Holidays?

Check out the REsearch Knowledge Base at help.hiinfo.com for a full library of help articles and frequently asked questions, or browse our collection of videos on YouTube! In case of emergency (such as a system outage), you can also leave a message for our on-call staff any time by calling (808) 599-4224 and pressing * (star).

Check Out the New Cloud CMA!

The best Comparative Market Analysis (CMA) tool in the industry is getting even better!

Cloud CMA is built into REsearch and is provided as a free member benefit! Hawaii Information Service members have created more than 40,000 Cloud CMA reports since it was introduced in 2011. Next month, Cloud CMA is rolling out a new design, and several new features!

New Look & More!

The new Cloud CMA has been re-designed to help you give even better listing presentations.

Every page has been re-designed, including a new modern theme set for a fresh new look. A new larger map makes it easier to review listings and exclude comps. You can easily add a listing (and even add off-market properties). And the library of available report sections include new and updated content!

As always, Cloud CMA works on any device, meaning you can start a report on your phone, fine tune it on your laptop, and present it on your tablet!

Switch to the New Cloud CMA Today!

The new Cloud CMA design will go live on January 1, 2019, but you can switch over now! Just click the “New Cloud CMA” link at the top of any Cloud CMA screen:

Want to take a closer look at the new Cloud CMA? Check out the blog post announcing the upgrade or check out the library of Cloud CMA how-to videos.

We also offer live training webinars every month, which includes classes on REsearch CMA and Cloud CMA!

Planned Outage on December 4, 2018

alertREsearch and other online services will be unavailable due to scheduled system maintenance beginning at 8 p.m. on Tuesday, December 4, 2018 through 4 a.m. Wednesday morning. Please schedule your work accordingly. We appreciate your patience as we complete this important work.

Affected Services

REsearch will be offline and unreachable during this maintenance window, as will AlohaLiving.com. In addition, RETS and IDX services will also be offline. Email delivery will be delayed. Websites are not affected, however, and will remain online.

Rules Update: NAR MLS Waiver Policy Change

NAR has simplified its policy on MLS membership waivers for brokers and agents whose firms are members of multiple MLSs and we have updated our policies and our Full Waiver Application Form to reflect this change.

Background

This past August, the NAR Leadership Team adjusted the MLS Policy Statement 7.43, aka “MLS of Choice” policy to address concerns over MLS waiver form processing. Under the MLS of Choice policy, if an agent is employed by a broker who is a member of more than one MLS, the agent is required to be a member of only one of the MLSs, but was also required to submit waiver applications to each of the other MLSs of which his broker was a member that the agent did not want to join.

Many MLSs, brokers and agents reported administrative burdens with having to process hundreds and sometimes thousands of waiver application forms for brokers and agents whose firms were members of multiple MLSs.

To ease the increased workload, the NAR Leadership Team adopted a change that allows MLS to require waiver forms signed only by the principal brokers on behalf of his or her affiliated licensees. The licensees no longer need to complete and sign individual application forms.

HIS Rules Update

A simple change to our waiver application rules as approved by the HIS Board of Directors at their meeting held on October 18, 2018, is reflected in the HIS rules under Article XIII. Section 13.05. Associate Subscriber Fee Waivers. The revisions to Item a. are as follows.

Section 13.05. Associate Subscriber Fee Waivers. MLS provides participants the option of a no-cost waiver of MLS fees, dues, and charges for the following:
a. any licensee or licensed or certified appraiser in a participating office who can demonstrate subscription to a different MLS where the principal broker for the office also participates. MLS requires waiver recipients and their participants to sign a certification for nonuse of MLS services by their licensees, which includes penalties and termination of the waiver if violated; or…

Full Waiver Application Form Update

HIS has also revised its Full Waiver Application form to comply with this policy revision. The new form is now available through the Subscriber Forms link on the REsearch login page. Principal Brokers may list multiple waiver applicants on the form and there is no longer a need for the applicants to sign it. Please note that there is still a requirement to renew waivers annually and that the applications are subject to the review of the HIS Board of Directors.

There are no changes to the Licensed Support Waiver requirements. If a licensee who is eligible for a waiver wishes to apply for a support access to the service, he/she is required to submit a Licensed Support Waiver Application form along with a license agreement and payment authorization form.

Questions? Contact Us!

Should you have questions about this revision to the rules and the waiver form, please feel free to contact Membership Director, Diana Haraguchi, by email to diana@hiinfo.comor by calling 1-800-628-3121 x 172 if calling from the neighbor islands, or 599-4224 x 172 if calling from Oahu.

Mahalo!

December 2018 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of December. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

December 4-7, 2018

December 10-14, 2018

December 17-21, 2018

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

  • PC-based attendees – Required: Microsoft Windows® XP or newer
  • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
  • Mobile attendees – Required: Apple iOS 8 or newer, Google Android 4.0 or newer System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

HIS Office Closed Thursday & Friday

preview-calendarWe would like to let you know that the Hawaii Information Service office will be closed on Thursday, Nov. 22, 2018 and Friday, Nov. 23, 2018 in observance of the Thanksgiving holiday. We will resume regular office hours on Monday, Nov. 26.

If you have questions about our service and systems during the long weekend, please visit the REsearch Knowledge Base, or check out our growing library of videos on YouTube.

In case of a system emergency (such as REsearch being offline), please leave a message on our emergency line by calling (808) 599-4224 or (800) 628-3121 from the neighbor islands, and pressing * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

Our next observed holiday will be Christmas Day, on Tuesday, Dec. 25, 2018.