Office Closed on Friday, July 3

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The Hawaii Information Service office will be closed on Friday, July 3, 2020 in observance of Independence Day. Normal office hours will resume at 8 a.m. on Monday, July 6.

If you need help using REsearch, please check out our knowledge base at help.hiinfo.com, or browse our library of videos on YouTube. If REsearch is not accessible, please leave a message on our emergency line by calling 800-628-3121 (or 599-4224 from Oahu) and pressing ‘*’ (star).

All of us at Hawaii Information Service would like to wish you and your colleagues a Happy Independence Day!

Our next observed holiday will be Labor Day on Monday, September 7, 2020.

New Name: zipForm Plus is now Lone Wolf Transactions

The zipForm Plus product and service, which you use with REsearch and HAR standard forms, is now called Lone Wolf Transactions (zipForm Edition). The name change is part of a rebranding of the different offerings from Lone Wolf Technologies. You can read the official announcement here.

The change, which is effective July 1, 2020, does not effect the zipForm Plus product or service in any way. You should see no changes in its features or tools, apart from the new name and logo!

Streamlined CMA, Client Portal Creation

Arriving in REsearch today, three small changes that add up to be big time savers.

CMAs and MLS Summary Format

When you begin to create a Comparative Market Analysis with the REsearch CMA feature, the “Summary” format will now be automatically selected.

This will add summary reports to the CMA that will compile and calculate the data in each individual section, such as “Comparable Listings for Sale” or “Comparable Listings with Contingent Sales,” for you.

We’ve found most CMAs include these sections, so we’re saving you a step by selecting “Summary” in advance. If you’d rather not include these sections, you can uncheck “Summary” under “Format.”

Create a Client Portal with a Prospect

When setting up a new Prospect search for a Contact, you can now save the search and add it to the Client Portal for that Contact at the same time. By clicking “Save Search and Send to Client Portal,” you can automatically achieve in one click what used to take several steps!

Contact Us with Just a Click

We love to hear from you! While you can still access a “Contact HIS” button as part of the menu that appears when you click your REsearch profile, we’ve added an envelope icon in the top right corner of REsearch where you can get in touch even more quickly!

Clicking this envelope icon will instantly display a list of our most commonly used email addresses, making it incredibly easy to reach our various departments.

And by clicking on one of the addresses in this list, you’ll be presented with a form to compose and send a message, all within REsearch!

Mahalo!

The real estate market continues to move forward, as does our work to support you in your business. Stay tuned for more enhancements and improvements coming to REsearch!

July 2020 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of July. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

July 6-10, 2020

July 13-17, 2020

July 20-24, 2020

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

    • PC-based attendees – Required: Microsoft Windows® Vista or newer
    • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
    • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

July 2020 Billing Reminder

We would like to remind our members and customers that credit card payments due for July 2020 will be processed on Wednesday, July 1, 2020.

Please make sure that your billing and payment information is up to date. If you need to make changes to your billing and payment information (such as to your credit card number or expiration date) please submit the below Billing/Payment Change Request Form as soon as possible:

Click to access PaymentChangeFormFillable.pdf

If you would like to confirm your current billing or credit card information, please contact our billing department at accounting@hiinfo.com, or by calling (800) 628-3121, extension 3 from the neighbor islands, or (808) 599-4224 extension 3 from Oahu.

The July billing is our biggest billing period of the year, so we anticipate experiencing higher than average call and email volume over the next two weeks. We appreciate your understanding for any delays in reaching us or receiving a response to your inquiry.

HIS Office Closed on Thursday, June 11

The Hawaii Information Service office will be closed on Thursday, June 11, 2020 in observance of King Kamehameha Day. Normal office hours will resume on Friday, June 12.

If you need help using REsearch that day, we encourage you to search our Knowledge Base or check out our library of YouTube videos.

If you are unable to access the system due to an outage, please call our system emergency line at (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

All of us at Hawaii Information Service would like to wish you and your ‘ohana a good holiday.

Our next observed holiday will be Independence Day on Friday, July 3, 2020.

Basic & Advanced zipForm Training

Are you taking advantage of everything zipForm has to offer? Whether you’re new to the industry’s leading form solution or a savvy zipForm pro, we’ve got two free workshops for you to get the most out of this key tool.

A zipForm Basics workshop on Tuesday will explore the dashboard and navigation, templates and the DocInbox, how to create a transaction, how to read the Transaction Summary Screen, and other form tools.

A zipForm Advanced workshop on Thursday goes further, covering cloud integration, checklist templates, options for PDFs, fax, and email, Launch Pad power tools and collaboration tools.

zipForm maker Lone Wolf Technologies is offering Hawaii Information Service members two exclusive, free, live workshops next week:

zipForm® Plus Basic Features:
Tuesday, June 2, 2020
8:00 a.m. via GoToWebinar

Register: https://attendee.gotowebinar.com/register/2380965349369722128

zipForm® Plus Advanced Features:
Thursday, June 4, 2020
10:00 a.m. via GoToWebinar

Register: https://attendee.gotowebinar.com/register/2147723748746366736

June 2020 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of June. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

June 8-12, 2020

June 15-19, 2020

June 22-26, 2020

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

    • PC-based attendees – Required: Microsoft Windows® Vista or newer
    • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
    • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

Street Name Updates on Hawaii Island

As part of ongoing updates to the expansive public records data in REsearch, we have begun to update street names in several subdivisions in East Hawaii, starting with Hawaiian Acres, Fern Acres, and Fern Forest Vacation Estates.

These updates also include standardizing street suffixes, such as using “RD” for “ROAD”.

As these updates affect thousands of parcels, they are being made gradually, with care, street by street. Work will then continue for other subdivisions, including Hawaiian Ocean View Estates (HOVE) in Kaʻu.

Better Searches, Better Listings

The benefits of this comprehensive data normalization effort are clear. With complete and consistent street names in our TMK public records data, you will be able to search for properties and listings in REsearch with greater confidence. With fewer variations in street names, it will take fewer steps and searches to find what you’re looking for.

On the MLS side, this improved TMK data will make it easier to enter complete listings for parcels in these subdivisions. Street names will autopopulate for new listings, at the same time preventing manual entry of potentially incorrect information.

Hawaiian Acres Street Names

In the Hawaiian Acres subdivision, streets have both ‘alias names,’ named in sequence by letter or number (like “ROAD G”) and Hawaiian language names (like “WAO KELE RD”). For this subdivision, we are retaining both street names, which will now be displayed as follows:

WAO KELE RD (ROAD G)

This will allow you to search for properties and listings using either street name.

How to Search Using the * Wildcard

REsearch allows you to use asterisks (*) to allow wildcard searches in most fields. If, for example, you only know the ‘alias’ name of a street in Hawaiian Acres, you can enter *ROAD G* in the “Street” field.

This will display any street that matches that pattern, allowing you to select “WAO KELE RD (ROAD G)” from the list.

Updates Are Ongoing

These updates are well underway and will proceed subdivision by subdivision. We look forward to completing this data normalization effort for nearly all of Hawaii Island in the next few months. We hope you will agree that the work will be worthwhile and improve REsearch for everyone.

Our Data Quality department is dedicated to exactly that: quality data. And Hawaii Information Service is always looking for ways we can improve. If you have questions or suggestions, please don’t hesitate to contact us.