Client Portal Workshops

Please join us and your local association for an in-person, hands-on introduction to the Client Portal!

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portalhomefullsizeWe’re excited to be bringing you these workshops to help you get acquainted with this beautiful new agent tool!

We built the Client Portal to help you better engage with your clients, giving them a personalized place to browse listings and giving you deeper insights into their preferences.

Please join us for a quick, friendly introduction to the latest addition to your toolbox!

  • How do I set up portals for my clients?
  • How does the Client Portal work alongside Prospects?
  • What can my clients do with their personalized portal?
  • How can the portal help me know how engaged my clients are?

Bring your laptop (if you have one) and we will walk you through getting started. There will be plenty of time for Q&A. By the end of the workshop, you will have set up your first Client Portal, and have all your questions answered!

These workshops will be led by Raun Ohama, who has provided great technical support for members since 2012.

These workshops will also be kept small to ensure that everyone gets personalized attention. Space is therefore limited, so reserve your seat now!

Hilo Sessions

These workshops will be graciously hosted by Hawaii Island REALTORS® at 1321 Kinoole Street Hilo, HI 96720. Available times on Tuesday, January 29, 2019 are:

  • Session #1: 9:30 to 10:15 a.m.
  • Session #2: 11:00 to 11:45 a.m.
  • Session #3: 1:00 to 1:45 p.m.
  • Session #4: 2:30 to 3:15 p.m.

Kauai Sessions

These workshops will be graciously hosted by the Kauai Board of REALTORS® at 4359 Kukui Grove St., Suite 103 Lihue, HI 96766. Available times on Tuesday, February 5, 2019 are:

  • Session #1: 9:30 to 10:15 a.m.
  • Session #2: 11:00 to 11:45 a.m.
  • Session #3: 1:00 to 1:45 p.m.
  • Session #4: 2:30 to 3:15 p.m.

Kona Sessions

These workshops will be graciously hosted by the West Hawaii Association of REALTORS® at 75-5995 Kuakini Highway Suite #221 Kailua-Kona, HI 96740. Available times on Monday, February 11, 2019 are:

  • Session #1: 9:00 to 9:45 a.m.
  • Session #2: 10:30 to 11:15 a.m.
  • Session #3: 12:00 to 12:45 p.m.
  • Session #4: 1:30 to 2:15 p.m.

To RSVP, just send an email or call (800) 628-3121, extension 1! We’ll be sure to confirm your seat.

Listing Photo Licensing & Ownership Reminder

This is a periodic reminder to members that photo ownership and licensing are important considerations when listing a property in the MLS.

Too busy to read? We recommend that you watch this video from the National Association of REALTORS® covering “Copyright Best Practices for Listing Photos.”

Here’s a resolution that’s easy to keep: make sure that you own or properly license the photos used in your listings.

Copying photos from other listings, or taking them from the web, could lead to copyright claims and payment demands from the entities that own them. There were a few disputes last year, and while they were resolved amicably, you can avoid the hassle by taking extra care at the outset!

To ensure that you’re in the clear, you can hire a professional photographer. In fact, photographers that specialize in real estate will be more likely to understand your needs, as well as the practical and legal aspects of photo ownership, licensing, and use in the MLS and elsewhere. And if you engage a photographer that is new to the industry, NAR even provides sample agreements that you can use with them.

(Taking your own original photos, of course, is another way to ensure ownership and copyright is clear.)

It’s important to note that these issues extend beyond listing photos in the MLS. They apply to photos used on agent and broker websites, in promotional materials, and elsewhere. A simple rule of thumb? “If you don’t know where the photo came from, don’t use it.

Licensing and Copyright in the MLS Rules:

As subscribers to the MLS and users of the REsearch system, you are bound by the MLS Rules and Regulations. Article VII covers licensing and copyright, indemnifying HIS from claims of copyright infringement. This section also includes sample language that you can use when engaging a photographer to take listing photos.

Our rules document was last reviewed and updated by the HIS Board of Directors in October 2018, and is worth reviewing periodically:

Additional Reading:

We hope this periodic reminder helps you steer clear of the potential pitfalls of listing photo ownership and licensing. If you still have questions, please don’t hesitate to contact us!

January 2019 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of January. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

January 7-11, 2019

January 14-18, 2019

January 21-25, 2019

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

  • PC-based attendees – Required: Microsoft Windows® Vista or newer
  • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
  • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via or call (808) 599-4224 or (800) 628-3121.

HIS Holiday Schedule


As we head into the last two weeks of 2018, we wanted to let you know that the Hawaii Information Service office will be closed on the following dates:

  • Monday, Dec. 24 & Tuesday, Dec. 25, 2018
  • Monday, Dec. 31 & Tuesday, January 1, 2019

Need Help During the Holidays?

Check out the REsearch Knowledge Base at for a full library of help articles and frequently asked questions, or browse our collection of videos on YouTube! In case of emergency (such as a system outage), you can also leave a message for our on-call staff any time by calling (808) 599-4224 and pressing * (star).

Check Out the New Cloud CMA!

The best Comparative Market Analysis (CMA) tool in the industry is getting even better!

Cloud CMA is built into REsearch and is provided as a free member benefit! Hawaii Information Service members have created more than 40,000 Cloud CMA reports since it was introduced in 2011. Next month, Cloud CMA is rolling out a new design, and several new features!

New Look & More!

The new Cloud CMA has been re-designed to help you give even better listing presentations.

Every page has been re-designed, including a new modern theme set for a fresh new look. A new larger map makes it easier to review listings and exclude comps. You can easily add a listing (and even add off-market properties). And the library of available report sections include new and updated content!

As always, Cloud CMA works on any device, meaning you can start a report on your phone, fine tune it on your laptop, and present it on your tablet!

Switch to the New Cloud CMA Today!

The new Cloud CMA design will go live on January 1, 2019, but you can switch over now! Just click the “New Cloud CMA” link at the top of any Cloud CMA screen:

Want to take a closer look at the new Cloud CMA? Check out the blog post announcing the upgrade or check out the library of Cloud CMA how-to videos.

We also offer live training webinars every month, which includes classes on REsearch CMA and Cloud CMA!

Planned Outage on December 4, 2018

alertREsearch and other online services will be unavailable due to scheduled system maintenance beginning at 8 p.m. on Tuesday, December 4, 2018 through 4 a.m. Wednesday morning. Please schedule your work accordingly. We appreciate your patience as we complete this important work.

Affected Services

REsearch will be offline and unreachable during this maintenance window, as will In addition, RETS and IDX services will also be offline. Email delivery will be delayed. Websites are not affected, however, and will remain online.

Rules Update: NAR MLS Waiver Policy Change

NAR has simplified its policy on MLS membership waivers for brokers and agents whose firms are members of multiple MLSs and we have updated our policies and our Full Waiver Application Form to reflect this change.


This past August, the NAR Leadership Team adjusted the MLS Policy Statement 7.43, aka “MLS of Choice” policy to address concerns over MLS waiver form processing. Under the MLS of Choice policy, if an agent is employed by a broker who is a member of more than one MLS, the agent is required to be a member of only one of the MLSs, but was also required to submit waiver applications to each of the other MLSs of which his broker was a member that the agent did not want to join.

Many MLSs, brokers and agents reported administrative burdens with having to process hundreds and sometimes thousands of waiver application forms for brokers and agents whose firms were members of multiple MLSs.

To ease the increased workload, the NAR Leadership Team adopted a change that allows MLS to require waiver forms signed only by the principal brokers on behalf of his or her affiliated licensees. The licensees no longer need to complete and sign individual application forms.

HIS Rules Update

A simple change to our waiver application rules as approved by the HIS Board of Directors at their meeting held on October 18, 2018, is reflected in the HIS rules under Article XIII. Section 13.05. Associate Subscriber Fee Waivers. The revisions to Item a. are as follows.

Section 13.05. Associate Subscriber Fee Waivers. MLS provides participants the option of a no-cost waiver of MLS fees, dues, and charges for the following:
a. any licensee or licensed or certified appraiser in a participating office who can demonstrate subscription to a different MLS where the principal broker for the office also participates. MLS requires waiver recipients and their participants to sign a certification for nonuse of MLS services by their licensees, which includes penalties and termination of the waiver if violated; or…

Full Waiver Application Form Update

HIS has also revised its Full Waiver Application form to comply with this policy revision. The new form is now available through the Subscriber Forms link on the REsearch login page. Principal Brokers may list multiple waiver applicants on the form and there is no longer a need for the applicants to sign it. Please note that there is still a requirement to renew waivers annually and that the applications are subject to the review of the HIS Board of Directors.

There are no changes to the Licensed Support Waiver requirements. If a licensee who is eligible for a waiver wishes to apply for a support access to the service, he/she is required to submit a Licensed Support Waiver Application form along with a license agreement and payment authorization form.

Questions? Contact Us!

Should you have questions about this revision to the rules and the waiver form, please feel free to contact Membership Director, Diana Haraguchi, by email to diana@hiinfo.comor by calling 1-800-628-3121 x 172 if calling from the neighbor islands, or 599-4224 x 172 if calling from Oahu.