Office Closed on Monday, February 18

MountrushmoreThe Hawaii Information Service office will be closed on Monday, February 18, 2019 in observance of Presidents’ Day. Normal office hours will resume at 8 a.m. on Tuesday, February 19.

If you need help using REsearch, please check out our knowledge base at help.hiinfo.com, or browse our library of videos on YouTube. If REsearch is not accessible, please leave a message on our emergency line by calling 800-628-3121 (or 599-4224 from Oahu) and pressing ‘*’ (star).

All of us at Hawaii Information Service would like to wish you and your colleagues a wonderful Presidents’ Day weekend!

Photo courtesy Wikimedia Commons.

February 2019 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of February. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

February 1, 2019

February 4-8, 2019

February 11-15, 2019

February 18-22, 2019

February 25-28, 2019

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

      • PC-based attendees – Required: Microsoft Windows® Vista or newer
      • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
      • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

Client Portal Workshops

Please join us and your local association for an in-person, hands-on introduction to the Client Portal!

three boards large

portalhomefullsizeWe’re excited to be bringing you these workshops to help you get acquainted with this beautiful new agent tool!

We built the Client Portal to help you better engage with your clients, giving them a personalized place to browse listings and giving you deeper insights into their preferences.

Please join us for a quick, friendly introduction to the latest addition to your toolbox!

  • How do I set up portals for my clients?
  • How does the Client Portal work alongside Prospects?
  • What can my clients do with their personalized portal?
  • How can the portal help me know how engaged my clients are?

Bring your laptop (if you have one) and we will walk you through getting started. There will be plenty of time for Q&A. By the end of the workshop, you will have set up your first Client Portal, and have all your questions answered!

These workshops will be led by Raun Ohama, who has provided great technical support for members since 2012.

These workshops will also be kept small to ensure that everyone gets personalized attention. Space is therefore limited, so reserve your seat now!

Hilo Sessions

These workshops will be graciously hosted by Hawaii Island REALTORS® at 1321 Kinoole Street Hilo, HI 96720. Available times on Tuesday, January 29, 2019 are:

  • Session #1: 9:30 to 10:15 a.m.
  • Session #2: 11:00 to 11:45 a.m.
  • Session #3: 1:00 to 1:45 p.m.
  • Session #4: 2:30 to 3:15 p.m.

Kauai Sessions

These workshops will be graciously hosted by the Kauai Board of REALTORS® at 4359 Kukui Grove St., Suite 103 Lihue, HI 96766. Available times on Tuesday, February 5, 2019 are:

  • Session #1: 9:30 to 10:15 a.m.
  • Session #2: 11:00 to 11:45 a.m.
  • Session #3: 1:00 to 1:45 p.m.
  • Session #4: 2:30 to 3:15 p.m.

Kona Sessions

These workshops will be graciously hosted by the West Hawaii Association of REALTORS® at 75-5995 Kuakini Highway Suite #221 Kailua-Kona, HI 96740. Available times on Monday, February 11, 2019 are:

  • Session #1: 9:00 to 9:45 a.m.
  • Session #2: 10:30 to 11:15 a.m.
  • Session #3: 12:00 to 12:45 p.m.
  • Session #4: 1:30 to 2:15 p.m.

To RSVP, just send an email support@hiinfo.com or call (800) 628-3121, extension 1! We’ll be sure to confirm your seat.

Listing Photo Licensing & Ownership Reminder

This is a periodic reminder to members that photo ownership and licensing are important considerations when listing a property in the MLS.

Too busy to read? We recommend that you watch this video from the National Association of REALTORS® covering “Copyright Best Practices for Listing Photos.”


Here’s a resolution that’s easy to keep: make sure that you own or properly license the photos used in your listings.

Copying photos from other listings, or taking them from the web, could lead to copyright claims and payment demands from the entities that own them. There were a few disputes last year, and while they were resolved amicably, you can avoid the hassle by taking extra care at the outset!

To ensure that you’re in the clear, you can hire a professional photographer. In fact, photographers that specialize in real estate will be more likely to understand your needs, as well as the practical and legal aspects of photo ownership, licensing, and use in the MLS and elsewhere. And if you engage a photographer that is new to the industry, NAR even provides sample agreements that you can use with them.

(Taking your own original photos, of course, is another way to ensure ownership and copyright is clear.)

It’s important to note that these issues extend beyond listing photos in the MLS. They apply to photos used on agent and broker websites, in promotional materials, and elsewhere. A simple rule of thumb? “If you don’t know where the photo came from, don’t use it.

Licensing and Copyright in the MLS Rules:

As subscribers to the MLS and users of the REsearch system, you are bound by the MLS Rules and Regulations. Article VII covers licensing and copyright, indemnifying HIS from claims of copyright infringement. This section also includes sample language that you can use when engaging a photographer to take listing photos.

Our rules document was last reviewed and updated by the HIS Board of Directors in October 2018, and is worth reviewing periodically:

http://hawaiiinformation.com/REsearch/IDX/mlshawaii/forms/MLSRules.pdf

Additional Reading:

We hope this periodic reminder helps you steer clear of the potential pitfalls of listing photo ownership and licensing. If you still have questions, please don’t hesitate to contact us!

January 2019 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of January. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

January 7-11, 2019

January 14-18, 2019

January 21-25, 2019

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

  • PC-based attendees – Required: Microsoft Windows® Vista or newer
  • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
  • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

HIS Holiday Schedule

HolidayCalendar2018-2

As we head into the last two weeks of 2018, we wanted to let you know that the Hawaii Information Service office will be closed on the following dates:

  • Monday, Dec. 24 & Tuesday, Dec. 25, 2018
  • Monday, Dec. 31 & Tuesday, January 1, 2019

Need Help During the Holidays?

Check out the REsearch Knowledge Base at help.hiinfo.com for a full library of help articles and frequently asked questions, or browse our collection of videos on YouTube! In case of emergency (such as a system outage), you can also leave a message for our on-call staff any time by calling (808) 599-4224 and pressing * (star).

Check Out the New Cloud CMA!

The best Comparative Market Analysis (CMA) tool in the industry is getting even better!

Cloud CMA is built into REsearch and is provided as a free member benefit! Hawaii Information Service members have created more than 40,000 Cloud CMA reports since it was introduced in 2011. Next month, Cloud CMA is rolling out a new design, and several new features!

New Look & More!

The new Cloud CMA has been re-designed to help you give even better listing presentations.

Every page has been re-designed, including a new modern theme set for a fresh new look. A new larger map makes it easier to review listings and exclude comps. You can easily add a listing (and even add off-market properties). And the library of available report sections include new and updated content!

As always, Cloud CMA works on any device, meaning you can start a report on your phone, fine tune it on your laptop, and present it on your tablet!

Switch to the New Cloud CMA Today!

The new Cloud CMA design will go live on January 1, 2019, but you can switch over now! Just click the “New Cloud CMA” link at the top of any Cloud CMA screen:

Want to take a closer look at the new Cloud CMA? Check out the blog post announcing the upgrade or check out the library of Cloud CMA how-to videos.

We also offer live training webinars every month, which includes classes on REsearch CMA and Cloud CMA!