July Training & Holiday Notice

Happy Independence Day!

Our offices will be closed on Monday, July 4, 2011 in observance of the Independence Day holiday. Normal office hours will resume on Tuesday, July 5, 2011.

In the event of emergency, please leave a message on our emergency line by calling (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff that there is an emergency message.

Online Training Schedule

Below is the schedule of upcoming online training classes for the rest of the month. If you’re new to REsearch, we strongly encourage you to attend the “Orientation” session on June 28. For a preview of the changes coming in REsearch, please sign up for a “What’s New with REsearch 4.5” session (July 6, 8, or 11).

Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. Space is limited so please RSVP soon! If you are going to participate/watch online classes as a group, only one person needs to sign up.

Next Week

Orientation
July 6, 2011 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/540339590
What’s New with REsearch 4.5
July 6, 2011 from 2:30 p.m. to 4:00 p.m.
https://www3.gotomeeting.com/register/541336222
What’s New with REsearch 4.5
July 8, 2011 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/739924582
The Basics
July 8, 2011 from 1:00 p.m. to 2:30 p.m.
https://www3.gotomeeting.com/register/378722646

July 11-15

What’s New with REsearch 4.5
July 11, 2011 from 1:00 p.m. to 2:30 p.m.
https://www3.gotomeeting.com/register/612043542

Basics to Searching
July 13, 2011 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/761374494

zipForm & Downloading the Roster
July 13, 2011 from 2:30 p.m. to 4:00 p.m.
https://www3.gotomeeting.com/register/335922510

Basics to Formats
July 15, 2011 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/593742710

How to Enter & Manage Listings
July 15, 2011 from 1:00 p.m. to 2:30 p.m.
https://www3.gotomeeting.com/register/578894790

July 18-22

Prospecting & Contacts
July 18, 2011 from 8:30 a.m. to 10:00 a.m.
https://www3.gotomeeting.com/register/873061358

Update & CMA
July 18, 2011 from 10:30 a.m. to 12:00 p.m.
https://www3.gotomeeting.com/register/830673630

Customizing
July 20, 2011 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/905014374

Downloading
July 20, 2011 from 1:00 p.m. to 2:30 p.m.
https://www3.gotomeeting.com/register/990471918

Basics to Searching
July 22, 2011 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/390621910

Advanced Search Techniques
July 22, 2011 from 1:00 p.m. to 2:30 p.m.
https://www3.gotomeeting.com/register/682968102

July 25-29

The Calendar
July 25, 2011 from 8:30 a.m. to 10:00 a.m.
https://www3.gotomeeting.com/register/973595174

How to Enter & Manage Listings
July 25, 2011 from 10:30 a.m. to 12:00 p.m.
https://www3.gotomeeting.com/register/418410302

Maps I
July 27, 2011 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/249077342

Maps II
July 27, 2011 from 2:30 p.m. to 4:00 p.m.
https://www3.gotomeeting.com/register/889268558

Farming & Labels
July 29, 2011 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/494602422

zipForm & Downloading the Roster
July 29, 2011 from 1:00 p.m. to 2:30 a.m.
https://www3.gotomeeting.com/register/677993150

In-Person Training

TMK Essentials
July 29, 2011 from 9:00 a.m. to 12:00 p.m.
http://www.hawaiiinformation.com/REsearch/IDX/mlshawaii/TrainingSubmit.asp?ACT=0

Instructions on how to register for online classes:

• To register, please click on the applicable link located below the class. The link will then take you to the registration site.
• Please complete all the required fields marked by a red asterisks (First Name, Last Name, Email Address, Phone, Organization AKA Office Name).
• Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
• If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.

Remember, after you have participated, please make sure to fill out the survey or e-mail me your feedback so we can continue to improve upon our training efforts! Mahalo.

System Requirements for Online Classes

• PC-based attendees – Required: Windows® 2000, XP, Vista, Windows 7
• Macintosh®-based attendees – Required: Mac OS® X 10.4 (Tiger®) or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

REsearch 4.5 Coming July 11

We’d like to remind you that the next version of REsearch, bringing a simplified and shortened data entry form along with other improvements, is coming soon. The tentative date for the release of REsearch 4.5 is Monday, July 11.

Note that REsearch will be unavailable from approximately 5 p.m. on Sunday, July 10 through 5 a.m. on Monday, July 11, as we work through the night to perform this upgrade. Please mark your calendars, and plan your schedule accordingly.

With fewer than three weeks left before the release, it’s imperative that you spend some time familiarizing yourself with the changes that are coming, and help us test the system for bugs or unexpected behavior. To test-drive REsearch 4.5 click below:

The REsearch 4.5 staging server does not affect live data, and includes only a static snapshot of the listing database. However, this snapshot was updated this past weekend to make more current information available for your preview.

There are more than one hundred changes coming with REsearch 4.5, and some of the key areas of improvement revolve around fees, Short Sale and REO listings, reducing required fields and reorganizing the form.

For your convenience, we have compiled everything you need to know about REsearch 4.5 on a special website:

Next Live Webinars

We have also scheduled a series of live, online “What’s New in REsearch 4.5” training sessions in which you can get an overview of the changes and get your questions answered.

• Wednesday, July 6, 2011 from 2:30 p.m. to 4:00 p.m.
• Friday, July 8, 2011 from 9:30 a.m. to 11:00 a.m.
• Monday, July 11, 2011 from 1:00 p.m. to 2:30 p.m.

Just click the linked date and time above to RSVP!

Let’s Connect!

Keep in touch with Hawaii Information Service via Twitter, Facebook, or our Bulletins blog:

Are You Ready for REsearch 4.5?

The next version of REsearch, bringing a simplified and shortened data entry form along with other improvements, is coming. The tentative date for the release of REsearch 4.5 is Monday, July 11.

Now, more than ever, it is critically important for you to familiarize yourself with the changes that are coming, and if possible, help us test the system for bugs or unexpected behavior. To see what is coming, click below to login to REsearch 4.5 on our staging server:

Note: The 4.5 staging server will be offline beginning 4 p.m. on Friday, June 24, but will be back online by Monday, June 27. We are updating the test server with the latest code fixes and a more recent listing database.

There are more than one hundred changes coming with REsearch 4.5, and some of the key areas improvement revolve around Short Sale and REOs, simplified fee information, and reducing required fields and other sections (such as crops).

To ensure you have all the information you need, we have sent a series of emails, posted notices, and visited with members on Kauai and the Big Island. For your convenience, we have also compiled everything related to REsearch 4.5 on a special website:

Through all these channels, our message is a simple one: let’s get REsearch 4.5 out the door, so it will be easier for you to get your work done, and so we can get back to work on a number of additional important projects. From cross-browser and cross-platform functionality, to a finalized RETS service, to CMA features and better print formats, we have many great things in the works. And we know you’re as eager to see them as we are.

Next Live Webinar

We have scheduled a series of live, online “What’s New in REsearch 4.5” training sessions in which you can get an overview of the changes and get your questions answered. The next one is scheduled for Tuesday, June 28, from 2:30 p.m. to 4:00 p.m. Click here to RSVP, and mark your calendars!
Let’s Connect!

Keep in touch with Hawaii Information Service via Twitter, Facebook, or our Bulletins blog:

July Billing and Waiver Reminder

Important Billing Reminder: Please share this with your fellow brokers and agents!

Next billing for credit card and ACH customers is Friday, July 1, 2011. Payments by check are also due by Friday, July 1st.

If you are placing your license INACTIVE, or if you are surrendering your license, we must receive a copy of your DCCA change form. We request that changes be submitted to us 4 to 5 business days prior to the billing date, so please send your form(s) in by Friday, June 24, 2011 to assure that your changes or cancellations will be processed before the billing on July 1, 2011. Once we charge your credit card or debit your account, there is no refund.

Please contact us before the billing occurs if you would like to make any changes to your billing.

If you need to change your payment account, please go to this link:

Exhibit C – Pre-authorized Payment Agreement

Print and complete this form, sign it and fax your new Exhibit C to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.

If you need to change your payment frequency, please notify us by one of the following methods:

• Call HIS Accounting at 1-800-628-3121, ext. #454 or #163.
• Send an email to Accounting@HawaiiInformation.com or Deb@UseREsearch.com.

It is the responsibility of the PB to insure that the fees that are due are paid by the 10th of each month or service may be interrupted to the entire office on the 11th.

Each PB must be responsible for his/her own agents. If an agent is not able to pay his/her MLS fees, the PB has the following choices.

• Release the agent, placing their license inactive with DCCA, and providing a copy of the release to HIS BEFORE the July 1st billing. The agent’s signature is not required.
• Loan the agent sufficient funds to pay the MLS fees due.
• Pay the fees due on behalf of the agent.

The PB is responsible for managing the roster for his/her office. Fees will continue to be billed until a copy of the DCCA change form is received by HIS from the PB.

As always, we appreciate your cooperation.

Waiver Applications/Renewals Are Due Now!

Do you have agents, assistants, or other staff that qualify for an MLS Waiver? Waiver applications and renewals are DUE NOW! Please read this important information about waiver applications.

Waiver Applications for the new fiscal year beginning July 1, 2011 through June 30, 2012 are due by June 30, 2011.

Waiver applications for the July 2011 to June 2012 period will automatically expire on June 30, 2011. Anyone who is currently under waiver and wants to continue accessing the MLS service under a waiver application must submit a new waiver application by June 30th of each fiscal year. This affects all licensed support subscribers, property managers and time-share agents. Waivers are also required for each partner or officer, director or shareholder who has a license, but does not engage in sales activity. Click here to obtain the Waiver Application form.

Administrative Note

In observance of Independance Day, our offices will be closed on Monday, July 4, 2011. Normal office hours will resume on Tuesday, July 5, 2011. Normal Office Hours are Monday – Friday: 8:00 a.m. to 5:00 p.m.

In the event of emergency, you may leave a message in our emergency voice mailbox by calling the main office number and pressing * (star). Leave your message and our phone system will notify our on-call staff that there is an emergency message. Call 1-800-628-3121, if calling form the neighbor islands or 599-4224, if calling from Oahu.

Questions? Comments? Please feel free to contact us via Support@HawaiiInformation.com or call 1-800-628-3121 or (808) 599-4224.

Office Closed June 10

Please note that our office will be closed on Friday, June 10, in observance of Kamehameha Day. We will resume normal business hours on Monday.

If you require assistance over the holiday weekend, and are unable to find the answers to your questions in the REsearch Help Center, you can call and leave a message on our emergency line. Just call the main office number at 800-628-3121 (or 599-4224 on Oahu) and press * (star). Leave your name and contact number and our on-call staff will respond as soon as possible.

Have a happy Kamehameha Day!

Add/Edit for Forms Ends June 14

Important Reminder: the ability to create new forms or edit existing and in-progress forms within REsearch will be removed on Tuesday, June 14. This is part of the transition to zipForm, an industry standard online form and transaction management system.

Although you will continue to be able to to access an archive of past forms in REsearch, you must use zipForm to create and manage all Hawaii Association of Realtors® (HAR) standard forms going forward. In order to do so, you will need to obtain access from HAR. You can call HAR at 1-888-737-9070, or 1-808-733-7060 from Oahu. Be sure to have your NRDS number handy.

Hawaii Information Service has made arrangements with zipForm to allow you to quickly import your listing data via MLS Connect.

Online training for zipForm is available. The next general zipForm training session is scheduled for Wednesday, June 15, 2011 at 7 a.m. HST. You can register here for that session, or bookmark the zipForm Training Calendar page.

For more details on this transition, including a list of frequently asked questions, please click here.