Office Closed on Monday, February 18

MountrushmoreThe Hawaii Information Service office will be closed on Monday, February 18, 2019 in observance of Presidents’ Day. Normal office hours will resume at 8 a.m. on Tuesday, February 19.

If you need help using REsearch, please check out our knowledge base at, or browse our library of videos on YouTube. If REsearch is not accessible, please leave a message on our emergency line by calling 800-628-3121 (or 599-4224 from Oahu) and pressing ‘*’ (star).

All of us at Hawaii Information Service would like to wish you and your colleagues a wonderful Presidents’ Day weekend!

Photo courtesy Wikimedia Commons.

HIS Holiday Schedule


As we head into the last two weeks of 2018, we wanted to let you know that the Hawaii Information Service office will be closed on the following dates:

  • Monday, Dec. 24 & Tuesday, Dec. 25, 2018
  • Monday, Dec. 31 & Tuesday, January 1, 2019

Need Help During the Holidays?

Check out the REsearch Knowledge Base at for a full library of help articles and frequently asked questions, or browse our collection of videos on YouTube! In case of emergency (such as a system outage), you can also leave a message for our on-call staff any time by calling (808) 599-4224 and pressing * (star).

Planned Outage on December 4, 2018

alertREsearch and other online services will be unavailable due to scheduled system maintenance beginning at 8 p.m. on Tuesday, December 4, 2018 through 4 a.m. Wednesday morning. Please schedule your work accordingly. We appreciate your patience as we complete this important work.

Affected Services

REsearch will be offline and unreachable during this maintenance window, as will In addition, RETS and IDX services will also be offline. Email delivery will be delayed. Websites are not affected, however, and will remain online.

Rules Update: NAR MLS Waiver Policy Change

NAR has simplified its policy on MLS membership waivers for brokers and agents whose firms are members of multiple MLSs and we have updated our policies and our Full Waiver Application Form to reflect this change.


This past August, the NAR Leadership Team adjusted the MLS Policy Statement 7.43, aka “MLS of Choice” policy to address concerns over MLS waiver form processing. Under the MLS of Choice policy, if an agent is employed by a broker who is a member of more than one MLS, the agent is required to be a member of only one of the MLSs, but was also required to submit waiver applications to each of the other MLSs of which his broker was a member that the agent did not want to join.

Many MLSs, brokers and agents reported administrative burdens with having to process hundreds and sometimes thousands of waiver application forms for brokers and agents whose firms were members of multiple MLSs.

To ease the increased workload, the NAR Leadership Team adopted a change that allows MLS to require waiver forms signed only by the principal brokers on behalf of his or her affiliated licensees. The licensees no longer need to complete and sign individual application forms.

HIS Rules Update

A simple change to our waiver application rules as approved by the HIS Board of Directors at their meeting held on October 18, 2018, is reflected in the HIS rules under Article XIII. Section 13.05. Associate Subscriber Fee Waivers. The revisions to Item a. are as follows.

Section 13.05. Associate Subscriber Fee Waivers. MLS provides participants the option of a no-cost waiver of MLS fees, dues, and charges for the following:
a. any licensee or licensed or certified appraiser in a participating office who can demonstrate subscription to a different MLS where the principal broker for the office also participates. MLS requires waiver recipients and their participants to sign a certification for nonuse of MLS services by their licensees, which includes penalties and termination of the waiver if violated; or…

Full Waiver Application Form Update

HIS has also revised its Full Waiver Application form to comply with this policy revision. The new form is now available through the Subscriber Forms link on the REsearch login page. Principal Brokers may list multiple waiver applicants on the form and there is no longer a need for the applicants to sign it. Please note that there is still a requirement to renew waivers annually and that the applications are subject to the review of the HIS Board of Directors.

There are no changes to the Licensed Support Waiver requirements. If a licensee who is eligible for a waiver wishes to apply for a support access to the service, he/she is required to submit a Licensed Support Waiver Application form along with a license agreement and payment authorization form.

Questions? Contact Us!

Should you have questions about this revision to the rules and the waiver form, please feel free to contact Membership Director, Diana Haraguchi, by email to diana@hiinfo.comor by calling 1-800-628-3121 x 172 if calling from the neighbor islands, or 599-4224 x 172 if calling from Oahu.


Courtesy Notice: Real Estate License Renewals

If you have not yet applied for the renewal of your license, paid your renewal fees, and completed your Continuing Education classes, please do so by November 30, 2018.

Failure to meet this state Department of Commerce & Consumer Affairs (DCCA) deadline may risk your application not being processed and approved by the expiration date, and you may have to cease real estate activity that requires a license from January 1, 2019. Licensees who continue to conduct real estate activity without current and active licenses may face enforcement action and may have to refund all compensation earned while they were unlicensed.

The DCCA also emphasizes that PB, BIC and RBO renewals should be submitted as early as possible to ensure the successful renewals of their associated brokers’ and salespersons’ licenses.

Information regarding license renewals are available at the DCCA Real Estate Branch site. You can check the status of your license, earned CE credits, and submit your renewal application via the MyPVL site.

If you have any questions, please contact the DCCA Professional and Vocational Licensing Division by calling (808) 586-3000 to request an application or for information regarding license requirements and fees. HIS will not be able to address any questions regarding licensing matters.

License Required for MLS Service

Under the Subscriber License and Access Agreement signed by all subscribers, and the rules of the service, HIS may provide access to its MLS service only to brokers and agents who possess current and active licenses. All subscribers who have not successfully renewed their licenses by the expiration date shall receive notices of service suspension. In the event of service suspension, they may be subject to reinstatement fees when their licenses are renewed, and services are reactivated. A copy of an active pocket card may be required upon the reinstatement of service if the DCCA PVL search site does not yet show that the subscriber’s license is current and active.

Should there be any questions regarding the license requirements for our service, please contact Membership Director Diana Haraguchi by email to, or by calling 1-800-628-3121 ext. 172 if calling from the neighbor islands, or 599-4224 ext. 172 if calling from Oahu.

Not renewing your license?

If you are not intending to renew your license, please notify us in writing by December 10, 2018, so that an invoice will not be generated and to be assured that your credit card or ACH payments will not be processed for services beyond December 31, 2018. Written notices may be sent by email to or by fax to 1-888-628-3121 if faxing from the neighbor islands, or to 536-6499 if faxing from Oahu.

(Please be aware that providing notification of your intent to cancel is for the purpose of avoiding unnecessary billing for January 2019. Final cancellation and release from the obligation to subscribe to MLS service is contingent upon verification with the DCCA that your RE license was INACTIVE before 01/01/19. If it was not, you are subject to payment of dues for the the new quarter of service beginning on January 1, 2019.)

If there are any questions about billing, please send an email to or call 1-800-628-3121, if calling from the neighbor islands, or 599-4224 if calling from Oahu.


November 2018 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of November. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as most are recorded and made available the next day.

November 5-9, 2018

November 12-16, 2018

November 19-23, 2018

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

  • PC-based attendees – Required: Microsoft Windows® XP or newer
  • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
  • Mobile attendees – Required: Apple iOS 8 or newer, Google Android 4.0 or newer System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via or call (808) 599-4224 or (800) 628-3121.

Learn & Earn CE Credits with Video

abe-lee-calendarmonthThe license renewal deadline is less than two months away! In order to renew, you’ll need to earn 20 hours of Continuing Education credits before the DCCA’s November 30 application deadline. Online CE video courses from Abe Lee Seminars are a great way to learn from trusted local instructors, on your schedule.

abe-lee-videothumbnailDon’t settle for automated PowerPoint slideshows and dry script readings. Abe Lee Seminars on-demand online videos let you watch and hear Abe and his team of instructors deliver course material in front of a real class… a compelling way to learn!

abe-lee-classroomAbe Lee Seminars is always updating and expanding its CE offerings. Core Part A and B are available now as are brand-new courses include “Estate Planning and Real Estate,” and three courses covering the Ninja Selling© system, modeled after the methods and philosophy of one of the most successful real estate companies in the country.

Why Abe Lee Seminars?

abe-lee-icon-playbuttonVideo is better! Instead of simply reading course materials, you can see and hear your Abe Lee Seminars instructor deliver courses in a real classroom! (Of course, audio versions are available if you prefer to listen while you work!)

abe-lee-icon-clockYou can watch course videos anywhere you have an internet connection, whether in the office, at home, or at a coffee shop. And classes are broken into convenient 15-minute segments, so you can take a break and pick up where you left off easily!

abe-lee-icon-thumbsupAbe Lee Seminars is one of the most highly-rated real estate education providers in Hawaii. After more than 270 reviews, the company maintains a solid five-star rating on Yelp!

abe-lee-icon-dollarsignAbe Lee Seminars CE course offerings are competitively priced, and there’s a money-back guarantee! If you learn nothing new in any Abe Lee course, they will refund the class fee!

Are you on track to apply to renew your real estate license by Nov. 30, 2018? (You can check your CE status via MyPVL and if you have questions about license renewal and CE requirements, check the DCCA Real Estate Branch Q&As.) Don’t delay! Let Abe Lee Seminars help you learn and earn CE credits today!