As you may know, the Hawaii Information Service ʻohana has been working remotely, and so far, we are pleased to report that there have been no interruptions in service or other issues as a result of the transition.
As we continue to provide our highest level of service even from our respective homes, we know many of you have also found great success in adapting to remote work.
We would like to remind you that during this time, you may receive phone calls from us from unfamiliar phone numbers, as our front-line team members reach out from their home and cellular phone lines.
We understand that you may not answer phone calls from unknown numbers as a general rule, and we will be sure to leave a voicemail message if so.
Fortunately, you have always been able to reach us at our main office phone number at (808) 599-4224. Our phone system is able to forward calls and messages to our respective locations.
We hope this message finds you, your colleagues, and your loved ones safe and well. And we look forward to the day when we all can work and play again without limitation.
Until then, we are here for you, from anywhere!
(As always, if you feel you have received anything less than excellent service, we’d like to hear from you, too!)
Videos were already an important marketing tool before the COVID-19 pandemic: property listings with videos receive 
If you include video tours with your listings, or work with a video tour provider, you already know how valuable video tours can be. But you also know that there are 
Because we know how important video tours are to your business, and because we understand that the rules governing them can be complex, we are excited to introduce a simple and useful new service for members: video tour hosting!
Because this is a new offering, and because the COVID-19 pandemic has required all of us to adapt, we are further excited to announce that HIS video tour hosting will be available to MLS members free of charge for a limited time!
All you need to get started is an unbranded video tour file! This is typically provided to you by your video tour provider, but you can also create your own. Once you have it on your computer, you can upload it here:
If you already have a URL, or link, to an externally hosted, unbranded tour for your listings, they will be designated the “Primary” video, virtual, or 3-D tour for that listing.
Our most requested member service enhancement is here. With our new accounting system, you will be able to click a link in your email statements and submit payment information online.
Our new accounting system will allow us to provide more clear and helpful information via email. For example, in addition to post-payment confirmations, we will be able to send you regular, automatic, advance notice of upcoming charges to your credit card.
The Kauai Board of REALTORS reports that scammers are sending text messages to real estate professionals from an (808) area code phone number, and are using information related to their real estate business and brokerages to convince recipients of their legitimacy.
Meanwhile, we would like to share with members an example email scam that is quite common, and that has targeted all sorts of businesses. This scam involves faking an email from a company executive, and is sent to company employees.
Hawaii Information Service Bulletins 