Second Tour URL Added to REsearch

We know that multimedia, from videos to 3-D models, are increasingly critical in marketing a property. In response to your suggestions, we have added a second optional field to our MLS to support an additional video, virtual, or 3-D tour.


Rules Refresher: Acceptable Virtual Tour Links

2nd_virtual_tour_IconsIf you already have a URL, or link, to an externally hosted, unbranded tour for your listings, they will be designated the “Primary” video, virtual, or 3-D tour for that listing.

Now, you will be able to add a secondary URL to another tour, which will be shown as a second icon and link in REsearch.

Please note that only the primary tour will be syndicated to external real estate portals and IDX websites. The secondary tour is only shown in the MLS. We encourage you to prioritize the link that you feel best represents and promotes the property.

This is only the latest enhancement to REsearch inspired by you, our valued members. If you have any comments, questions, or additional suggestions, please don’t hesitate to contact us!

Accounting System Upgrade

After more than four years of planning and incremental enhancements (like accepting American Express and Discover credit cards), Hawaii Information Service is happy to announce that we have converted to our new accounting system!

In retiring our 17-year-old legacy system, and moving to a modern, cloud-based platform, everyone at HIS will be able to provide support and service more quickly and efficiently. And most of the changes are behind the scenes, and will not impact your day-to-day work.

Even so, there are some improvements that you will begin to see very soon!

Pay Online!


PaymentScreenFixedOur most requested member service enhancement is here. With our new accounting system, you will be able to click a link in your email statements and submit payment information online.

Whether for recurring or a new service, the “Pay Now” option will accept your credit card or bank ACH information, allowing you to pay your bill quickly and at your convenience!

While we’ll always be able to help you by phone or email, we’re confident this new option will save you time and effort. We’re excited to be unveiling this option!

Improved Email Notifications

UpcomingChargeOur new accounting system will allow us to provide more clear and helpful information via email. For example, in addition to post-payment confirmations, we will be able to send you regular, automatic, advance notice of upcoming charges to your credit card.

We will continue to enhance and add to our library of informational notices to make working with us even easier.

Digital, Printable Invoices

Along with our improved email notices come with informative, printable PDF invoices attached. These should help with your business bookkeeping and record keeping!


More to come!

These are only the earliest improvements that you will encounter with our upgraded accounting system. Our roadmap includes many other enhancements that we’re excited to introduce in the future!

Scam Alert: Text Message & Email Scams

We would like to alert our members to a couple of scams that have surfaced recently, one conducted via text message affecting members on Kauai, and a second sent via email to our employees and associates.


hiresThe Kauai Board of REALTORS reports that scammers are sending text messages to real estate professionals from an (808) area code phone number, and are using information related to their real estate business and brokerages to convince recipients of their legitimacy.

The scammers are asking about real estate and requesting meetings at members’ offices, for example, but meanwhile are requesting money or gift cards.

These are fake inquiries, and a police report has already been filed. If you receive such messages, you can also report them to law enforcement. KBR encourages you to always remain vigilant and to prioritize safety.

emailMeanwhile, we would like to share with members an example email scam that is quite common, and that has targeted all sorts of businesses. This scam involves faking an email from a company executive, and is sent to company employees.

The email is made to appear to be sent under the name of a company executive, but a close analysis of the sender email address will usually find it to be from a fake address. The email will always include a push for quick action (“this is incredibly urgent”) and often ask for secrecy (“I want this to be a surprise”). To prevent victims from asking questions, the email will usually claim to be sent while the executive is out of the office, unavailable by phone, and too busy to explain.

In the two recent cases reported by employees, the scam was attempted while company executives were indeed traveling and out of the office, making the request seem more legitimate.

Please take special care to verify emails that ask for wire transfers, online payments, or purchases of gift cards (which are a common currency among scammers). Contact the purported sender via another channel, and do not act unless they confirm the request. Even if a legitimate business request is delayed, the extra diligence is worth it.

August 2019 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of August. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

August 5-9, 2019

August 12-16, 2019

August 19-23, 2019

August 26-30, 2019

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

    • PC-based attendees – Required: Microsoft Windows® Vista or newer
    • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
    • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via or call (808) 599-4224 or (800) 628-3121.

Important Accounting Updates

Unlicensed Support Account Price Reduction

We are happy to announce that the Hawaii Information Service Board of Directors has approved a reduction in the fee for Unlicensed Support Subscribers from $480 a year to $125 a year. This represents savings of over 70 percent!

As part of this price reduction, billing for Unlicensed Support Subscribers will now be on an annual basis only, not quarterly or semi-annually.

For your reference, an Unlicensed Support Subscriber is defined as follows:

An unlicensed individual who works in a support capacity to brokers, appraisers and/or agents who may or may not be seeking licensure. Support subscriber does not receive any commissions, quote prices, attends any open houses or caravans, performs any acts related to real estate sales, or appraises real property. If the Support Subscriber is seeking licensure, upon acquiring a license he/she or his/her PBS or PAS must report it to HIS within 24 hours of the license effective date. Support Subscriber’s subscription for HIS Service is subordinate to and dependent upon a PBS or PAS subscription. The service may not be accessed by anyone unless his/her PBS or PAS is already a subscriber.

The fee for Licensed Support Subscribers will remain at $480 per year.

If you have questions about Unlicensed Support Subscribers and associated fees, please send an email to or call (808) 599-4224 extension 3.

July Billing Schedule

If you are on an annual billing cycle, or have products or services for which you will be charged in July, please be aware that your credit card or bank account may not be charged until the second or third week in July.

July is our busiest month of the year, as it is when most annual subscriptions renew, and it also marks the beginning of a new fiscal year for our company. In addition, we are in the midst of upgrading our accounting and CRM systems to be able to better service you. As a result, in many cases, we may not be able to process your payments as early in the month as usual.

We appreciate your patience and understanding this month, and we especially look forward to sharing with you some of the ways our new accounting system will make it easier for you to manage your accounts with us.