Meet the Team: Ian Ho

Ian-Ho-HeadshotThe son of a Honolulu real estate agent, new account manager Ian Ho only recently discovered that he had a knack for sales.

“I worked at the AT&T store at Ala Moana Center, where the hours were long and I pushed myself pretty hard,” he recalls. “I ended up ranking second out of 150 representatives in the entire state for selling phone plans, and I knew it was a talent that I wanted to develop further.”

Ian graduated from the University of Hawaii at Manoa with a degree in finance and international business, and a minor in piano. In playing piano, he had also set himself apart from the pack.

“I practiced three hours a day… I spent more time playing piano than I did studying for my degree,” he admits.

In fact, Ian was the only music minor to be taught by Jonathan Korth, an associate professor at UH and renown chamber musician who has performed at Carnegie Hall and Lincoln Center. Korth typically works only with music majors.

Ian-Ho-Piano-Captioned“I was super passionate about it,” Ian says. “Now I practice maybe an hour a day, branching out from classical piano to different styles, like boogie-woogie, jazz, 12-bar blues… I try to learn one or two pieces every three months, just finding something I like on YouTube and memorizing it.”

Ian’s father was born in Hawaii, and his mother hails from Singapore. They met on a Christian mission trip to Hong Kong. Both Ian and his younger brother attended Christian Academy in Honolulu, and faith is an important part of their lives.

“The three most important things to me are faith, family, and friends,” Ian says. “One reason I’m glad to be working at HIS is that I can now go to church on Sundays again.”

Ian-Ho-Beach-CaptionedIan came to HIS through a recruiter, and he admits he hadn’t previously considered working in technology or real estate.

“But when I walked into the office I immediately knew this was a place where I could start a career,” he said. “The atmosphere was really friendly and warm, and the people were so genuine and honest, which I think is pretty rare in the workplace.”

“I didn’t know anything about real estate, but I’m learning at an exponential rate,” he adds.

And learning is another of Ian’s hobbies.

Ian-Ho-Cherry-Blossoms-Captioned“I work out once or twice a week, go to the gym, I play volleyball or spikeball with friends at the beach, and I like to go hiking,” he says. “But while I used to be more athletic, into wrestling and lifting weights, now I’m trying to develop my brain muscles.”

Ian reads two books a month, and diligently spends his lunch hour with his latest tome.

“I like psychology, investing, self-improvement… the book I’m reading right now is called The Personal MBA, condensing an MBA program into a book, and I’m enjoying it.”

He is also an avid traveler, and while studying abroad in France, he got to explore the continent every other week.

“I went to 15 countries while I was there, and now I’ve been to more than 20 countries,” Ian says. “I like to solo travel, staying in hostels is a lot of fun, making friends and exploring together.”

He’s been to Hong Kong, Singapore, Italy, Amsterdam, Barcelona and Madrid, and his most cherished travel memories include a six-hour hike up Mount Fuji and listening to jazz music in a small cafe in Japan.

Ian-Ho-Mountain-CaptionedEven with his varied interests, Ian says he is goal oriented, and carefully organizes each day, from hours working, spending time with family and friends, practicing piano, reading, and exercising.

“If we’re all conscious of how we use our time, we can accomplish things we didn’t think was possible,” he says. “If we’re focused, and focus on what we’re passionate about, we’ll surprise ourselves in the distance we can go.”

Among his current goals? Building a successful online private-label Amazon shop, earning an MBA from Cambridge University, spending a year studying music, and teaching English in France.

“I believe we can all accomplish way more than we think we can,” he says.

If you have a book recommendation for Ian, you can email him at

‘Hold’ Listings Older than 1 Year will be Deleted

Please be advised that we will be deleting listings in ‘Hold’ status that are over one year old.

As we previewed in April alongside other changes regarding ‘Hold’ listings, we will be removing these older listings as part of periodic MLS database maintenance. We last purged old ‘Hold’ listings in 2015.

We are providing ample notice to allow you time to review listings you may have in ‘Hold’ status. If you would like to opt-out of having these older ‘Hold’ listings removed from REsearch, please notify us by sending an email to by Friday, June 28, 2019.

Thank you very much for your continued support!

HIS Office Closed on Tuesday, June 11


The Hawaii Information Service office will be closed on Tuesday, June 11, 2019 in observance of Kamehameha Day. Normal office hours will resume on Wednesday, June 12.
If you need help using REsearch over the holiday, we encourage you to search our Knowledge Base or check out our library of YouTube videos.
If you are unable to access the system due to an outage, please call our system emergency line at (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.
Our next observed holiday will be Independence Day on Thursday, July 4, 2019.

OFFER ENDS JUNE 21: $675 Annual MLS Special!

Hawaii Information Service is proud to be able to offer a discount to our members for the sixth year in a row. Mahalo for your business!


Click above or follow this link to download the Annual MLS Special Order & Payment Form:

The Annual MLS Special is back!

Pay only $675/year if paid by check or ACH by June 21, 2019. This special, one-time price brings MLS member fees down to just $56.25/month when paid annually! That’s $75 off the regular annual price of $750, which represents a 10% savings.

To qualify for this special offer: members must be current on their membership and other fees, printed and signed order form and payment by ACH or check (no credit cards) must be received by Friday, June 21, 2019; annual payment will be for service effective July 1, 2019 through June 30, 2020.

No extensions or grace period, and as always, no refunds will be provided.

Act now!

Along with your completed and signed order form, you can mail your check to Hawaii Information Service, 680 Iwilei Road, Suite 670, Honolulu, HI 96817, or email a clear scan or photo of a voided check to Questions? Call us at (808) 599-4224 or toll-free at (800) 628-3121 from the neighbor islands.

Congratulations to the Top 100 in Real Estate for 2019

The Hawaii Information Service ‘ohana extends its hearty congratulations to its many valued members who were recognized by Hawaii Business Magazine as being among the top producers in Hawaii’s real estate industry.


Neighbor Island Agents in the Spotlight

Revised-Top-100The “Top 100” list is an independent program of Hawaii Business Magazine to recognize real estate professionals reporting the most residential sales (single-family homes, condominiums, and residential vacant land) each year.
This year, for calendar year 2018, only agents from Hawaii Island, Kauai, and Maui are included.
Hawaii Business Magazine explains its methodology in greater detail on its website, where you can also find the official ranked lists:

Hawaii Island Agents:

  • Leslie M. Agorastos (Clark Realty – Waimea)
  • James F. Allison (Hawaii Life – Mauna Kea LLC)
  • Leiola Augustine (Hawaii Life – Kailua Kona)
  • Karen E. Bail (Elite Pacific Properties LLC – Waikoloa)
  • Lisa Barry (Premier Island Properties LLC)
  • Sue Brown (Sue Brown Realty and Associates)
  • Robert Chancer (Hawaii Life – Mauna Kea LLC)
  • Harold Clarke (Luxury Big Island by Harold Clarke)
  • Pamela J. Deery (Hawaii Life – Kohala Coast)
  • Donna A. Duryea (Elite Pacific Properties LLC – Waikoloa)
  • Steven J. Ellison (Clark Realty – Keauhou)
  • Karen B. Ferrara (Elite Pacific Properties LLC – Waikoloa)
  • Ben Garner (Kukio Properties)
  • Molly Harris (MacArthur Sotheby’s International Realty)
  • Chris Helmuth (Kohala Pacific Realty LLC)
  • Rebecca J. Hirsch-Keliihoomalu (Elite Pacific Properties LLC – Waikoloa)
  • Stephen T. L. Hurwitz (Hawaii Life – Mauna Kea LLC)
  • Erik Jacobson (Elite Pacific Properties LLC – Waikoloa)
  • Patti Kam (Elite Pacific Properties LLC – Waikoloa)
  • Julie S. Keller (Hawaii Life – Kohala Coast)
  • Yvonne J. Khouri-Morgan (Mauna Lani Realty)
  • Robert Kildow (Hualalai Realty)
  • Eileen F. Lacerte (Hawaii Beach and Golf Properties)
  • Jenni Lee (Elite Pacific Properties LLC – Waikoloa)
  • Thomas Loratta (Elite Pacific Properties LLC – Waikoloa)
  • Chieko Madenokoji (Hualalai Realty)
  • Tomoko Matsumoto (Hapuna Realty)
  • Johnny Mac McElree (Hawaii Luxury Listings LLC)
  • Jon E. McElvaney (Commercial Consultants Inc.)
  • Howard Meguro (Coldwell Banker Day-Lum Properties)
  • Annie L. Mendoza (Elite Pacific Properties LLC – Waikoloa)
  • Joni J. Metzler (Metzler Realty)
  • Lance I. Miyasato (Century 21 Homefinders of Hawaii)
  • Bob Myers (Kona Resort Properties)
  • Denise S. Nakanishi (Hawaii Life – Hilo)
  • Jan Nores (Hawaii Life-Kohala Coast)
  • Carrie Nicholson (Hawaii Life – Kona Town)
  • Tony L. Pinkert (Elite Pacific Properties LLC – Waikoloa)
  • James A. Schneider (Kukio Properties)
  • Kelly Shaw (Elite Pacific Properties LLC – Waikoloa)
  • Marco A. Silva (Coldwell Banker Island Properties – Kona)
  • Marty E. Smith (Kohala Resort Realty LLC)
  • Regina M. Stuard (Hualalai Realty)
  • Glenn M. Takase (Coldwell Banker Day-Lum Properties)
  • Derinda Thatcher (Clark Realty – Kona)
  • Kristina R. Vaughn-Hazard (Keauhou Kona Real Estate LLC)
  • Nicole L.K. Vincent (Kohanaiki Realty LLC)
  • Cindy Wild (Premier Island Properties LLC)
  • Robert D. Wilkinson (Elite Pacific Properties LLC – Waikoloa)

Kauai Agents:

  • Sean Ahearn (Elite Pacific Properties LLC – Princeville)
  • Danette K. Andrews (Oceanfront Sotheby’s International Realty)
  • Thomas (Tom) Austin (Hawaii Life – Princeville)
  • Julie A. Black (Kauai Dreams Realty)
  • Rohn R. Boyd (eXp Realty)
  • Brenda S. Crawford (Coldwell Banker Makai Properties)
  • Billy Eckert (Hawaii Life – Princeville)
  • Amy Frazier (Hawaii Life – Princeville)
  • Lynda Gill (RE/MAX Kauai Living – Poipu)
  • Mark Goodman (Oceanfront Sotheby’s International Realty)
  • Suzanne M. Harding (Kukui’ula Realty Group LLC)
  • Clayton Hurd (KW Kauai)
  • Jimmy Johnson (RE/MAX Kauai – Kapaa Office)
  • James (Jim) Karlovsky (Elite Pacific Properties LLC – Princeville)
  • Ronnie Margolis (eXp Realty)
  • Keith Marlow (Hokuala Realty)
  • Neal A. Norman (Hawaii Life – Princeville)
  • Kit Parsons (DR Horton-Schuler Homes LLC)
  • Kymry A. Perez (RE/MAX Kauai Living – Poipu)
  • Daniel C. Schmidt (Island Paradise Properties LLC)
  • Michael R. Schmidt (Coldwell Banker Bali Hai Realty Inc.)
  • Hannah Sirois (Elite Pacific Properties LLC – Koloa)
  • Yvonne Summerfield (RE/MAX Kauai Living)
  • Dana Temme (Oceanfront Sotheby’s International Realty)
  • Ben M. Welborn (Hawaii Life – Princeville)

Lists provided by Hawaii Business Magazine, and reflect calendar year 2018, although brokerage affiliations may have since changed.


New ‘Vacation Rental’ Map Layer in REsearch


VacationRentalMapLayerBoxA new map layer has been added to REsearch for Hawaii Island, indicating areas where vacation rentals (also known as short-term rentals) are a permitted use, upon registration with the county.

To view the layer, open the “Layers and Legends” menu in the REsearch map window, and select “Vacation Rentals.” Boundaries and shaded areas will then be displayed for the four zoning types where vacation rentals are allowed:

    • Resort (V)
    • Multi-Family Residential (RM)
    • Village Commercial (CV)
    • General Commercial (CG)



This layer was made available with the cooperation and assistance of the Office of the Mayor of Hawaii County, through the support of Hawaii Island REALTORS®.

If you have questions regarding these areas, please call the Hawaii County Planning Department at (808) 961-8288.

The Mayor’s Office reports that the county is still in the process of developing the rules that will apply to all short-term vacation rentals — whether registered in a permitted district as shown by this map layer or non-comforming, existing rental properties in an unpermitted district. A link to these rules, when finalized, will be added to REsearch.


We are still working on developing map layers for short-term vacation rental zones for Maui County and Kauai County. If you have questions or suggestions relating to these or other improvements to REsearch and REsearch maps, please don’t hesitate to get in touch!

Revised Rules Available in REsearch

MLS Rules UpdateThe Hawaii Information Service Rules & Regulations have been updated and are now available for your review on the REsearch login page, or by clicking here.

HIS rules are subject to an annual compliance review by the National Association of Realtors, which publishes the model rules on which our rules are based. The changes made with this update come from the most recent changes to NAR’s standard MLS policies.

In summary, these changes are as follows:

  • Cooperating brokers can request that listing brokers provide written confirmation that their offer was presented to the seller, or that the seller has waived the obligation to have the offer presented.
  • Listing agents must warrant that they have the authority to license the content they submit to the MLS, and that said content can be used in statistical reports on comparable properties (comps).
  • Participants must indemnify each other, rather than just the MLS, against claims and charges relating to the content submitted to the MLS.
  • Participants agree to be subject to the rules and regulations of the MLS, the enforcement of which is at the sole discretion of the Board of Directors.
  • Participants must follow a specified process when filing complaints relating to another participant’s unauthorized use of listing content, prior to taking legal action.

To see an annotated version of the rules, with changes indicated in red, please click here.

Should you have any questions about the rules, please contact us at, or by calling 1 (800) 628-3121, extension 172 if calling from the neighbor islands, or 599-4224 extension 172 if calling from Oahu.