The latest Cross Browser code went live this morning, allowing you to access REsearch with several different browsers and on Macintosh systems!
In the past few hours, hundreds of users have already logged into REsearch Cross Browser, and we’ve received a great deal of valuable feedback (and a few bug reports) as we take this important step forward with our system. Of course, software upgrades always uncover some unexpected behaviors and common issues. Here are tips to avoid the most frequently reported problems.
1. Clear your cache of temporary internet files.
The single most helpful thing you can do to ensure REsearch behaves as expected is to get a full, fresh start with your browser of choice. All browsers cache, or save, commonly used code, but because REsearch Cross Browser involves countless changes, these caches may cause things to break.
Before using REsearch Cross Browser (or if you plan to switch between REsearch Cross Browser and REsearch 4.5), please delete your temporary internet files (including “Favorites website data” in IE8 and IE9). We have instructions on how to do this for Internet Explorer, Firefox, Chrome, and Safari.
2. Turn off “compatibility mode” in Internet Explorer.
Previous versions of REsearch required users of the newest versions of Internet Explorer to use “compatibility mode” to emulate older versions of the browser. Our objective with Cross Browser is to prioritize universal standards to ensure it works in all browsers. As a result, you should disable “compatibility mode” in Internet Explorer.
3. Optimize your monitor resolution.
REsearch has always required a display resolution of 1024 x 768 or greater to ensure all screen and interface elements appear correctly. While lower resolutions used by older computer systems may have previously worked with older versions of our system, REsearch Cross Browser includes some features (such as tabbed windows) that require a reasonable amount of screen real estate. Be sure to check, and if necessary, increase your screen resolution.
Frequently Asked Questions
1. Where are my forms?
To access current and create new forms via REsearch Cross Browser, go to the “Listings” tab, and under the listing menu, select the “Manage Forms”/zipForm button. To access older contract forms, you will need to log into REsearch 4.5.
2. Why can’t I save my password, or use my saved password?
Although we do not recommend saving login information in your browser for security reasons, we realize many users rely on this feature. But with the delivery of REsearch Cross Browser, we are spreading user logins across three servers with new URLs. (This is why we also urge you to bookmark our home page, rather than any individual login page.) As a result, your browser may not recognize that you are on a REsearch login page, and therefore will not autofill your username and password, each time. As you access these different servers over time, saved passwords should eventually be retained. If you need additional help, please contact customer support.
3. What doesn’t work in REsearch Cross Browser?
There are a few known issues that our developers are focused on resolving. Most notably, incomplete map displays on Macintosh systems and in the Opera browser, the ability to upload more than one photo at a time, some display and UI issues with touch interfaces (i.e. iPads), and screen printing (we recommend using PDFs instead).
4. I think I’ve found a new bug. How do I report it?
At the top of the REsearch Cross Browser screen, you will see a link to “Report a Bug.” Please fill out this form, and include as much detail as possible (including operating system, browser, and version) to help us to research and ultimately address your problem.
5. How do I go back to the previous version of REearch?
The Internet Explorer-only version of our system, REsearch 4.5, is still available. Just click the “REsearch 4.5 Login” button on the Hawaii Information Service homepage.
Find all the information available on our Cross Browser project here:
Our offices will be closed on Thursday, Nov. 24, 2011 and Friday, Nov. 25, 2011 in observance of the Thanksgiving holiday. If you require urgent assistance, please leave a message on our emergency line by calling (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff that there is an emergency message. Normal office hours will resume on Monday, Nov. 28, 2011.