For the Kamehameha Day Holiday, our office will be closed tomorrow Thursday, June 11, 2009. Normal office hours will resume on Friday, June 12, 2009.
JULY BILLING & WAIVER REMINDER
Aloha Brokers and Agents
Important Billing Announcment
Next billing for credit card and ACH customers is Wednesday, July 1, 2009
(Payments by check are also due Wednesday, July 1st)
If you are placing your license INACTIVE, or if you are surrendering your license, we must receive a copy of your DCCA change form. We request that changes be submitted to us 4 to 5 business days prior to the billing date, so please send your form(s) in by Wednesday, June 24, 2009 to assure that your changes will be processed before the billing on July 1, 2009. Once we charge your credit card or debit your account, there is no refund.
Please contact us before billing occurs if you would like to make any changes to your billing.
If you need to change your payment account, please go to this link:
Exhibit C – Pre-authorized Payment Agreement
Print and complete this form, sign it and fax your new Exhibit C to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.
If you need to change your payment frequency please notify us, by one of the following methods:
a) Call HIS Accounting: 1-800-628-3121, ext. #454, or
b) Send an email to Accounting@HawaiiInformation.com or email@example.com
It is the responsibility of the PB to insure that the fees that are due are paid by the 10th of each month or service may be interrupted to the entire office on the 11th. Each PB must be responsible for his/her own agents. If an agent is not able to pay his/her MLS fees, the PB has the following choices.
- Release the agent, placing their license inactive with DCCA, and providing a copy of the release to HIS. The agent’s signature is not required.
- Loan the agent sufficient funds to pay the MLS fees due.
- Pay the fees due on behalf of the agent.
- The PB is responsible for managing the roster for his/her office. Fees will continue to be billed until a DCCA change form is received by HIS.
As always, we appreciate your cooperation.
WAIVER APPLICATIONS/RENEWALS ARE DUE NOW!
Do you have agents, assistants, or other staff that qualify for an MLS Waiver? Waiver applications and renewals are DUE NOW! Please read this important information about waiver applications.
Waiver Applications for the new fiscal year period from July 2009 through June 2010 are due by June 30, 2009.
Waiver applications for the July 2008 to June 2009 period will be automatically expiring on June 30, 2009. Anyone who is under waiver and want to continue accessing the MLS service under a waiver application must submit a new waiver application by June 30th of each fiscal year. This affects all licensed support subscribers, property managers and time-share agents. Waivers are also required for each partner or officer, director or shareholder who has a license, but does not engage in sales activity. Click here to obtain the Waiver Application form.
Normal Office Hours
Monday – Friday: 8:00 a.m. to 5:00 p.m
In the event of emergency ….
you may leave a message in our emergency voice mailbox by calling the main office number and pressing * (star). Leave your message and our phone system will notify our on-call staff that there is an emergency message. Call 1-800-628-3121, if calling from the neighbor islands or 599-4224, if calling from Oahu.
Dole Office Building, 680 Iwilei Road #777, Honolulu, HI 96817