The Hawaii Information Services ‘ohana would like to wish you a joyous and peaceful holiday season!
Please note that our offices will have limited hours next week. We will be closed on Tuesday, Dec. 25 in observance of Christmas Day, as well as both Monday, Dec. 31 and Tuesday, Jan. 1 for New Year’s Eve and New Year’s Day.
We will be available in the morning, for half a day, on, Monday, Dec. 24.
The majority of our staff will be out of the office next week, although our customer service team will be available from 9 a.m. to 4 p.m. from Wednesday through Friday, Dec. 26, 27, and 28. Although we will be operating on a skeleton crew, we want to ensure you can get the answers and help you need during the holidays!
If you have work pending with us (such as with membership or accounting), or plan to submit account changes, forms, or payments, please make sure it is submitted this week to ensure it is processed before the end of the year.
As always, regardless of the holiday break, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.
We thank you for all of your support and feedback throughout the year, and we look forward to bringing you more services and enhancements in 2013!
New Year’s Billing Reminder
The next billing date for Credit Card and ACH Customers is Wednesday, January 2, 2013. If you receive an invoice, your payment is also due on that date.
If you are going inactive or decide to leave an office and discontinue MLS service, the broker in charge must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it tomichelle@hawaiiinformation.com. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing. Hopefully we receive this notification from your broker before the account gets billed (or before January 3, 2012).
We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.
If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.
Need to change your payment account? Please use this form:
Hawaii Information Service Bulletins 