After more than four years of planning and incremental enhancements (like accepting American Express and Discover credit cards), Hawaii Information Service is happy to announce that we have converted to our new accounting system!
In retiring our 17-year-old legacy system, and moving to a modern, cloud-based platform, everyone at HIS will be able to provide support and service more quickly and efficiently. And most of the changes are behind the scenes, and will not impact your day-to-day work.
Even so, there are some improvements that you will begin to see very soon!
Our most requested member service enhancement is here. With our new accounting system, you will be able to click a link in your email statements and submit payment information online.
Whether for recurring or a new service, the “Pay Now” option will accept your credit card or bank ACH information, allowing you to pay your bill quickly and at your convenience!
While we’ll always be able to help you by phone or email, we’re confident this new option will save you time and effort. We’re excited to be unveiling this option!
Improved Email Notifications
Our new accounting system will allow us to provide more clear and helpful information via email. For example, in addition to post-payment confirmations, we will be able to send you regular, automatic, advance notice of upcoming charges to your credit card.
We will continue to enhance and add to our library of informational notices to make working with us even easier.
Digital, Printable Invoices
Along with our improved email notices come with informative, printable PDF invoices attached. These should help with your business bookkeeping and record keeping!
More to come!
These are only the earliest improvements that you will encounter with our upgraded accounting system. Our roadmap includes many other enhancements that we’re excited to introduce in the future!