Honolulu Assessment Data Updated

Assessment information for 2016 from the City & County of Honolulu has been certified and updated in REsearch.

As of February 2016, here is the schedule of REsearch updates for county assessments:

  • February 2016: City & County of Honolulu (Complete)
  • March 2016: County of Kauai
  • April 2016: County of Hawaii
  • May 2016: Maui County

You can find more information on our Knowledge Base.

Assessment Data Update Schedule

We receive assessment information from the different island counties on a staggered schedule during the first half of the year. This is the current certification and update schedule for information for 2016:

  • February 2016: City & County of Honolulu
  • March 2016: County of Kauai
  • April 2016: County of Hawaii
  • May 2016: Maui County

Annual property tax information generally becomes available in July. They will be updated in REsearch as soon as possible.

Although each county may make preliminary information available through their own websites, REsearch is only updated once the tax roll information is certified. Links to county tax office websites are as follows:

Taxes and Assessed Values Updated

We have just updated Taxes and Assessed Values for public records. Almost all records have been updated with 2010 information, although a few properties on Kauai will still display 2009 data. To help clarify the latest information being displayed, we have added the year to the Taxes and Assessed Value labels in the TMK record as illustrated below:

Taxes and Assessed Values

We continue to work with the counties to get the most current information, and will update our data as soon as it’s available. If you have any questions, please contact us at support@hawaiiinformation.com.

September Online Training Schedule

 *NEW! Orientation classes for New Agent Members have now been added to our class schedule starting this month.  Sign up now to build a solid foundation of REsearch knowledge and skills!
Sign up for one of our online training classes this September and…
  • Learn our trainers tricks & tips for farming
  • Brush up on your basics
  • Discover ways to attract new customers
Below are the online classes scheduled for the remainder of August.  To sign up immediately, simply click on the links below.  Space is limited so please RSVP soon!  If you are going to participate/watch as a group, only one person needs to sign up.  Remember, after you have participated, please make sure to fill out the survey or e-mail me your feedback so we can continue to improve upon our training efforts!  Mahalo.

September 1 – 6

Maps: Wednesday, September 2, 2009 – 9:30 AM to 11:00 AM HST
Registration Web Link: https://www2.gotomeeting.com/register/833726570
September 7 – 13
Orientation: Tuesday, September 8, 2009 – 2:00 PM to 3:30 PM HST
Enter & Manage Your Listings and How to Utilize Forms: Wednesday, September 9, 2009 – 1:00 PM to 2:30 PM HST
Orientation: Thursday, September 10, 2009 – 10:00 AM to 11:30 AM HST 
Prospecting, Contacts & Calendar: Thursday, September 10, 2009 – 1:00 PM to 2:30 PM HST
September 14 – 20
Update, CMA, Farming & Labels: Tuesday, September 15, 2009 – 2:00 PM to 3:30 PM HST 
Basics to Searching & Formats: Thursday, September 17, 2009 – 10:00 AM to 11:30 AM HST 
Orientation: Thursday, September 17, 2009 – 1:00 PM to 2:30 PM HST 
Live, In-Office Class on Oahu! REsearch TMK: Friday, September 18, 2009 – 1:00 PM to 4:00 PM HST
September 21 – 27
Basics to Searching & Formats: Tuesday, September 22, 2009 – 2:00 PM to 3:30 PM HST
Customizing & Downloads: Wednesday, September 23, 2009 – 1:00 PM to 2:30 PM HST
Prospecting, Contacts & Calendar: Thursday, September 24, 2009 – 10:00 AM to 11:30 PM HST
Maps: Thursday, September 24, 2009 – 1:00 PM to 2:30 PM HST 
Orientation: Friday, September 25, 2009 – 9:30 AM to 11:00 AM HST 
Enter & Manage Your Listings and How to Utilize Forms: Friday, September 25, 2009 – 1:00 PM to 2:30 PM HST 
September 28 – 30
Customizing & Downloads: Tuesday, September 29, 2009 – 1:00 PM to 2:30 PM HST 
Orientation: Wednesday, September 30, 2009 – 1:00 PM 2:30 PM HST
Instructions on how to register for the above webinars:
  • To register, please click onto the applicable link located below the class.  The link will then take you to the registration site.
  • Please complete all the required fields marked by a red asterisks (First Name, Last Name, Email Address, Phone, Organization AKA Office Name). 
  • Click “Register Now” to complete the registration process.  Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day. 
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at (800) 628-3121, press # and then 457. 

System Requirements

  • PC-based attendees – Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista
  • Macintosh®-based attendees – Required: Mac OS® X 10.4 (Tiger®) or newer

 Questions? Comments?  I’d love to hear from you!  Please feel free to e-mail me at erin@alohaliving.com or call directly at (808) 748-8759 or toll free 1-800-628-3121 ext. 159.

Please Remember to Update Your Listing’s Tax Info!

Just a Friendly Reminder…

Hawaii Information Service The assessment values and annual tax information for the fiscal year from 7/1/2009 to 6/30/2010 has been updated in the REsearch TMK database, however, it was not done in the MLS database so as not to alter your listings without consent.

Important: To ensure that your listings are up to date, please make sure to check the TMK records for the revised assessment value and annual tax information and make any necessary changes.


It’s 4.2 Beta Time!

REsearch 4.2 Beta
Your Participation and Feedback is Important To Us! 
We are now commencing our public beta testing period for REsearch 4.2 and would like for you to please join us in testing it out!  This is a public Beta to encourage all of our members and customers to learn by doing.  To do so, follow these quick steps.
1. Visit http://webre2.hawaiiinformation.com/REsearchBeta/HIS/ and go for it!
2. Please remember that the Beta site is LIVE, so any changes you make to your listings will appear on the current/existing and beta site.

3. E-mail any questions/feedback to erin@alohaliving.com so that we can make note of your thoughts and suggestions as we make tweaks/additions to 4.2 and later versions.  If you want to submit comments and or questions anonymously, simply print them out and either fax or mail them to me at the number/address, or you can leave an anonymous comment on our 4.2 Beta blog at the address below.
4. Visit http://blogs.alohaliving.com/beta  to see posts of your feedback and answers to your questions.  If you have a question I suggest visiting the blog first to see if it has already been addressed.
Thank you for participating & mark your calendars – REsearch 4.2 goes live February 4th, 2009!
As always, if you have any questions, please do not hesitate to contact me:
Erin Shaw
Marketing Coordinator
Hawaii Information Service
680 Iwilei Rd., Suite 777
Honolulu, HI 96817
Fax (Oahu): 808.536.6499
Fax (Toll Free): 1.888.628.3121
Direct: (808) 599.4224 ext. #159
Toll Free: 1.800.628.3121 ext. #159
E-mail: erin@alohaliving.com

The New and Improved REsearch 4.2!


We can already see it — 2009 is going to be an incredible year!  Mark your calendars for February, when we will be unveiling several new and wonderful upgrades for REsearch that we have been working tirelessly on, just for you.

Over the next month or so we will be sharing sneak-peeks of the various features and upgrades that will be included in 4.2.  We will also be holding a series of in-person demonstrations as well as Webinars both before and after the release for anyone interested in learning more.

And since you have all been so good this year, we wanted to wish you Happy Holiday’s by announcing that, yes, finally, the floor plan and plot plans for condominiums throughout Hawaii will soon be available online.  With the click of your mouse, you will be able to search for, browse, and download floor and plot plans for 2,200+ condo projects throughout the islands–a bank of over 10,000 drawings!

The changes in 4.2 will vary slightly depending on which services you use.

If you are a Member of HIS or an MLS of Choice customer, here are a few of the updates and upgrades you can expect to find in the new version of 4.2:

  • Fresh Perspective: Enhanced REVO!
  • Map It: Condo floor plans and plot plans will soon be available online!
  • Industry Leading: Personalize your searches by dragging and dropping your favorite/most used fields — a level of customization offered by NO OTHER MLS company in the nation.
  • Added Value: Calculators, calculators and more calculators!

If you are a TMK Customer, here are a few of the upgrades and updates you can expect to find in the new version of 4.2:

  • Industry Leading: Personalize your searches by dragging and dropping your favorite/most used fields — a level of customization offered by NO OTHER MLS company in the nation.
  • Map It: Condo floor plans and plot plans will soon be available online!
  • Simplify your life: Search with greater ease and options.
  • All About Appearances: New REsearch “Bathing Suit” and crisper icons.

Questions? I would love to hear from you. Please e-mail me at erin@alohaliving.com. Until 2009….Happy Holidays, and best wishes for a safe, happy and prosperous New Year!

—Erin Shaw, Marketing Coordinator

HIS Holiday Greetings – December 18, 2009


Our office will be closed from December 25, 2008 through January 4, 2009. Normal office hours will resume on Monday, January 5, 2009.

Normal office hours are Mon-Fri, 8:00 a.m. to 5:00 p.m.

In case of emergency….

    Neighbor Islands call 1-800-628-3121 and enter “*”
    Oahu call 599-4224 and enter “*”

Leave a voicemail message along with your name and your contact information.


680 Iwilei Road, Suite 777
Honolulu, HI 96817

HIS Bulletin – December 10, 2008

Important Billing Announcement
The next billing for credit card and ACH Customers is
Monday, January 5, 2009

If you are placing your license INACTIVE, or if you are surrendering your license, we must receive a copy of your DCCA change form. We normally request that changes be submitted to us 4-5 working days prior to the billing date, so please send your form(s) in by December 23, 2008 to assure that your changes will be processed before the billing is sent out on January 5, 2009.

Once we charge your credit card or debit your account, there is no refund. Please contact us before billing occurs if you would like to make any changes to your billing.

If you need to change your payment account, please go to this link:

Print and complete this form, sign it and fax your new Exhibit C to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.

If you need to change your payment frequency or billing cycle, please notify us by:

    – Calling HIS Accounting at 1-800-628-3121, ext. #454, or
    – Send an email to Accounting@HawaiiInformation.com


MLS Rules Clarification

Listing Residential Properties as Vacant Land
or Vacant Land as Residential

Clarification of the use of more than one form type to list property:

Vacant land listed also as Residential:
A vacant land property may be listed as residential only if there are building plans for a residential structure “to be built”, and the list price on the residential listing must reflect the cost of the land and residential structure to be built.

Vacant land with a structure that is not considered a residential structure (such as a storage shed or temporary structure) may not be listed also as Residential unless there are building plans for a residential structure “to be built”. The list price on the residential listing must reflect the cost of the land and the residential structure to be built.

Residential listed also as Vacant Land :
A property with a structure already on it may be listed as vacant land only if the list price on the vacant land listing reflects the price of the land only. Even if the structure was built without permits, the property may not be listed as vacant land unless the land listing is list priced for the land only and the seller/owner is willing to sell the property at the land only price.

The above criteria has been developed to prevent the listing of properties on more than one form type only for the purpose of providing additional exposure for the property. To list a vacant land parcel as residential when there is no intention to build a residential structure on it before it is sold, or to list a residential property as land when there is no intention to sell the property at the land price only is deceiving, and could be considered a misrepresentation of the property in the eyes of license law enforcement authorities.

We will be sending notices to all listors who currently have listed properties under both Residential and Land that do not meet the above criteria. After December 31, 2008, any listing that does meet the criteria will be in violation of the rules and the listor will be subject to processing fees of $25 for the first instance and $50 for every instance thereafter.

Should you have any questions, please feel free to contact Diana Haraguchi at 1-800-628-3121, enter # and then 172, or send an email to Diana@HawaiiInformation.com.

Please be Considerate!

Use of MLS/HIS Email Lists Limited

We have received several reports from members who have received unwanted email from members who may be using email distribution lists that have been generated from the HIS roster database. The MLS rules state that the use of these lists is strictly limited to promoting the sale of properties listed in the service. They may not be used for the distribution of announcements for garage sales, ads for the sale of vehicles or for forwarding chain emails. These are considered “spam” (sometimes called “junk email” ) that are not appreciated by most of our customers. Even if the sender is not using a list generated from the HIS system, the sender should provide the recipients with a way to “opt out” of receiving any future mailings from the sender.

Administration Notes
Our offices will be closed for the holidays from December 25, 2008
through January 04, 2009. Normal office hours will resume on January 05, 2009

Normal Office Hours
Monday – Friday: 8:00 a.m. to 5:00 p.m

In the event of emergency ….
you may leave a message in our emergency voice mailbox by calling the main office number and pressing * (star). Leave your message and our phone system will notify our on-call staff that there is an emergency message. Call 1-800-628-3121, if calling from the neighbor islands or 599-4224, if calling from Oahu.

Dole Office Building, 680 Iwilei Road #777, Honolulu, HI 96817


We hope that everyone has a safe and happy holiday season.

How to Make Money with Public Records?

Develop a hit list of buyers! How do you do that? Search TMK for “owns” and enter “2 or more,” and the search results will give you the owners of more than two properties in the area you specified in the search.