October 2017 Training Schedule

Go To Meeting LogoThis is the schedule of upcoming online training classes for the month of October. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here. To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up.

October 9-13, 2017

October 16-20, 2017

October 23-27, 2017


TMK Essentials

Subscribers to our TMK public records service are encouraged to take our online TMK Essentials training. Learn how to get the most out of your TMK subscription on your schedule, from anywhere, via a recorded training session now available on YouTube!

Instructions on how to register for online classes:

  • To register, please click on the applicable link located below the class. This will take you to the Citrix GoToMeeting/GoToWebinar registration site.
  • Please complete all the required fields marked with a red asterisk (First Name, Last Name, Email Address, Phone, and Organization or office name).
  • Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

  • PC-based attendees – Required: Microsoft Windows® XP or newer
  • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
  • Mobile attendees – Required: Apple iOS 8 or newer, Google Android 4.0 or newer System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

Contacting Our Accounting Department

If you have recently contacted our Accounting Department and are awaiting a response, we appreciate your patience as we are currently experiencing heavy call and e-mail volume. You can expect to hear back from us within the next few days.


We are in the process of transitioning to a new accounting and payment processing system, and collecting payment information from customers for whom updates have not yet been made. (For security reasons, we are unable to directly transfer credit card information between systems.)

You can still provide your payment information over the phone by calling (808) 599-4224, extension 3, but if you would like to save time, you can provide this information online:



RPR Coming Soon for HIS Members

Hawaii Information Service is happy to announce that it has partnered with Realtors® Property Resource (RPR) to give you access to another great source of comprehensive data, powerful analytics, and client-friendly reports!

RPR is 100% owned by Realtors®, created by NAR exclusively for Realtors®. And this member benefit, which will soon incorporate listing data from your MLS, is being provided at no additional cost.

RPR gives you access to hundreds of datasets on over 160 million properties, including the largest database of foreclosure information by county in the U.S., as well as tax, mortgage, FEMA flood, and school zoning information – plus much more.

Listing data from Hawaii Information Service is scheduled to go live in RPR in October. To prepare for this, RPR is preparing to set up your RPR account now!

RPR Account Creation

On Tuesday, September 19, RPR sent emails to members with account information and instructions on how to access the system. Please note that if you already have an RPR account, you will not receive this account creation email. You can just continue to use your existing username and password, but you will soon be able to see information from Hawaii Information Service in the system.

If you did not find the email in your Inbox, please check your ‘Spam’ or ‘Junk’ mail folder. If no RPR email was received, and your NAR membership/NRDS account is current, please check out the Read the “New User Quick Start Guide” and create a new RPR account there.

If you still encounter an error, please contact the RPR support center at (877) 977-7576. It’s available 24/7.

Looking Ahead: The HIS RPR Rollout

With this week’s account creation process, the RPR soft launch gets underway! Here’s what you can look forward to:

  • Tuesday, September 19: Accounts created by RPR for HIS members, validated by NAR membership. You can begin to explore RPR and see what it has to offer.
  • Friday, September 29: HIS MLS listing data goes live in RPR, powering client-friendly reports specifically for your listings and local market.
  • October through December: Online webinars provided by RPR specifically for HIS members, covering all the benefits that RPR provides.
  • January 8-12, 2018: The official launch of RPR, with “Road Show” events on your island. Stay tuned for details!

Getting Started with RPR

Once your RPR account is setup, you can begin to explore RPR, even before listing data from HIS becomes available next month. To help you take full advantage of your NAR member benefit, a suite of webinars are coming up!

Register for RPR Webinars!

October 30, 2017:
Getting Started with RPR
Set-up, navigate and research an unparalleled platform of dynamic data and persuasive reports, exclusively for REALTORS®.

November 13, 2017:
RPR Mobile: Anytime, Anywhere Data and Reports
Use the RPR app to instantly view nearby properties; find listings, solds, schools, photos, maps, and market trends; create and send RPR reports; add photos, audio, and text to property profiles, and more.

December 4, 2017:
10 Ways to Earn More Business than Your Competition
Improve prospecting and farming strategies; run accurate, insightful comp analyses; identify distressed properties and their impact on neighborhoods, and set industry standard values on home investments.

RPR also offers On-Demand Learning, allowing you to learn about RPR at your own pace and on your own schedule:

Visit the RPR Video Learning Center

More to Come in 2018!

We wanted to set you up as soon as possible, but there is so much more you can do with RPR than can be covered here! Hawaii Information Service, RPR, and your local association is planning to bring a “RPR Road Show” to you in January to allow you to explore everything RPR has to offer and get your questions answered in person! Stay tuned for more information!