REsearch 6 Update: Tabs for Faster Switching


The enhancements and improvements to REsearch 6 continue. Among the latest updates, we are excited to be re-introducing tabs in REsearch to save time and clicks to switch between views in the system!


  • Tabbed View: Great feedback from members inspired us to bring back one of the ‘power tools’ of REsearch, with some notable improvements. Now, without having to click into and then back out of different views, a series of tabs will now appear along the top of the screen so you can switch between them instantly.

    And in addition to quickly jumping between MLS, TMK, Photo, and other screens, there is a ‘Recent’ tab that can quickly take you back to pages that you’ve previously viewed.

  • Better Printing: Refinements for TMK Full and MLS One-Line displays.
  • Market IQ Improvements: REsearch links are correctly removed from copy, basket, and other exports.

These changes follow earlier collections of enhancements including email and sorting improvements and upgrades for photos and popular formats.

This is the last batch of enhancements for 2015, but we have more great things coming in the new year, including new and improved market statistics. Stay tuned for more good news! We always welcome your feedback, and you can track issues that we’re working on through the ‘Known Issues‘ list on our knowledge base.

Mahalo, and have a wonderful New Year’s holiday weekend!

REsearch 5 will be Retired in 1 Week


We know that the end of the year can be a busy time, so to help members that are wrapping up transactions and reports using REsearch 5, we have extended the deadline to provide one more weekend with the old system.

After nearly four years of service, REsearch 5.1 will be retired at 9 a.m. on Monday, Jan. 4, 2016.

countdown-6daysREsearch 6 is ready to help you grow your business in the new year. It works great on all screen sizes (from computers to mobile devices), comes with a new and improved listing input form, and has already seen many great enhancements.

Coming soon, the return of tabs for easier multitasking. And we have more new features in the works for early 2016, so stay tuned for more good news!

To help you with the transition, our helpful customer support team is available by phone or email, and you can also check out online trainingvideos, and our new knowledge base. It’s easy to explore everything that REsearch 6 has to offer!

January 2016 Training Schedule

Go To MeetingBelow is the schedule of upcoming online training classes for the month of January. If you’re new to REsearch, we strongly encourage you to attend a “Getting Started” session on Jan. 4, 13, or 25. If you’re new to HIS, please attend the “Orientation” session on Jan. 4.

Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can can be found here.

To sign up immediately, simply click on the links below. If you are going to participate/watch online classes as a group, only one person needs to sign up.

Next Week

Jan. 11-15, 2016

Jan. 18-22, 2016

Jan. 25-29, 2016

Instructions on how to register for online classes:
  • To register, please click on the applicable link located below the class. The link will then take you to the registration site.
  • Please complete all the required fields marked by a red asterisk (First Name, Last Name, Email Address, Phone, Organization AKA Office Name).
  • Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.
Remember, after you have participated, please make sure to fill out the survey or e-mail me your feedback so we can continue to improve upon our training efforts! Mahalo. 
System Requirements for Online Classes
  • PC-based attendees – Required: Microsoft Windows® XP or newer
  • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
  • Mobile attendees – Required: Apple iOS 8 or newer, Google Android 4.0 or newer
System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Merry Christmas from HIS!


250-1-faith 250-2-novena
Faith Geronimo
President & CEO
Novena & Gay
Data Quality & Control
250-3-earl 250-4-preston
Earl & Michelle
Accounting Department
Jasen, Aaron & Preston
Information Services
250-5-diana 250-6-colleen-cyfixed
Raun, Diana, Shawn & Sam
Customer & Technical Support
Alex, Leslie, Colleen, Ryan & Mike
Sales & Marketing

Year-End Billing Reminder

If you have anything pending with us (such as with membership or accounting), or plan to submit account changes or forms, please make sure it is submitted no later than Monday, December 28, 2015 to ensure it is processed before the end of the year.

Because our office will be closed on Friday, January 1, the next billing date for Credit Card and ACH Customers is Monday, January 4, 2016. If you receive an invoice, your payment is also due on that date.

If you are going inactive or decide to leave an office and discontinue MLS service, your broker must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing.

The deadline for submitting the appropriate written documentation to avoid being billed for service onJanuary 4, 2016 is end of business on Monday, December 28, 2015. We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.

If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.

Need to change your payment account? Please use this form:

Print and complete this “Exhibit C” form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.

HIS Holiday Schedule

The Hawaii Information Service ‘ohana hope you are having a joyous and peaceful holiday season! While we’ll have more well wishes to share soon, we wanted to let you know about our schedule for the next two weeks.


Our office will be open to serve you until 3 p.m. on Thursday, Dec. 24, Christmas Eve, andThursday, Dec. 31, New Year’s Eve. We will be closed, however, on both Friday, Dec. 25, Christmas Day, and Friday, Jan. 1, New Year’s Day.

As always, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

REsearch 6 Update: Email, Sorting, Printing Improvements


With the end of the year approaching, our team continues to focus on enhancing and improving REsearch 6. While we have many more updates in the works for the latter half of December, here are some of the latest updates that you’ll find in our new system.


  • Movable Mail Window: Now when composing an email in REsearch, you can move the window on the screen to see more of the information you need.
  • Sort Order Display: The sort order you selected for a search is now displayed at the top of the results page along with the criteria (search recap).
  • Market IQ Exports: Now generates Excel reports for more than one board when selected.
  • TMK Full Printing: Better page breaks for sketches when using Legal size paper.
  • Photo Loader Fixes: Better error handling.
  • Printing and Emailing: Ongoing improvements.

These changes follow an earlier collection of enhancements to photos, printing, and formats, with more improvements in the works (including a movable email window and color-coded icons)! Of course, we always welcome your feedback, and you can track issues that we’re working on through the ‘Known Issues‘ list on our knowledge base.