REsearch 6 Update: Tabs for Faster Switching


The enhancements and improvements to REsearch 6 continue. Among the latest updates, we are excited to be re-introducing tabs in REsearch to save time and clicks to switch between views in the system!


  • Tabbed View: Great feedback from members inspired us to bring back one of the ‘power tools’ of REsearch, with some notable improvements. Now, without having to click into and then back out of different views, a series of tabs will now appear along the top of the screen so you can switch between them instantly.

    And in addition to quickly jumping between MLS, TMK, Photo, and other screens, there is a ‘Recent’ tab that can quickly take you back to pages that you’ve previously viewed.

  • Better Printing: Refinements for TMK Full and MLS One-Line displays.
  • Market IQ Improvements: REsearch links are correctly removed from copy, basket, and other exports.

These changes follow earlier collections of enhancements including email and sorting improvements and upgrades for photos and popular formats.

This is the last batch of enhancements for 2015, but we have more great things coming in the new year, including new and improved market statistics. Stay tuned for more good news! We always welcome your feedback, and you can track issues that we’re working on through the ‘Known Issues‘ list on our knowledge base.

Mahalo, and have a wonderful New Year’s holiday weekend!

REsearch 5 will be Retired in 1 Week


We know that the end of the year can be a busy time, so to help members that are wrapping up transactions and reports using REsearch 5, we have extended the deadline to provide one more weekend with the old system.

After nearly four years of service, REsearch 5.1 will be retired at 9 a.m. on Monday, Jan. 4, 2016.

countdown-6daysREsearch 6 is ready to help you grow your business in the new year. It works great on all screen sizes (from computers to mobile devices), comes with a new and improved listing input form, and has already seen many great enhancements.

Coming soon, the return of tabs for easier multitasking. And we have more new features in the works for early 2016, so stay tuned for more good news!

To help you with the transition, our helpful customer support team is available by phone or email, and you can also check out online trainingvideos, and our new knowledge base. It’s easy to explore everything that REsearch 6 has to offer!

January 2016 Training Schedule

Go To MeetingBelow is the schedule of upcoming online training classes for the month of January. If you’re new to REsearch, we strongly encourage you to attend a “Getting Started” session on Jan. 4, 13, or 25. If you’re new to HIS, please attend the “Orientation” session on Jan. 4.

Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can can be found here.

To sign up immediately, simply click on the links below. If you are going to participate/watch online classes as a group, only one person needs to sign up.

Next Week

Jan. 11-15, 2016

Jan. 18-22, 2016

Jan. 25-29, 2016

Instructions on how to register for online classes:
  • To register, please click on the applicable link located below the class. The link will then take you to the registration site.
  • Please complete all the required fields marked by a red asterisk (First Name, Last Name, Email Address, Phone, Organization AKA Office Name).
  • Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.
Remember, after you have participated, please make sure to fill out the survey or e-mail me your feedback so we can continue to improve upon our training efforts! Mahalo. 
System Requirements for Online Classes
  • PC-based attendees – Required: Microsoft Windows® XP or newer
  • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
  • Mobile attendees – Required: Apple iOS 8 or newer, Google Android 4.0 or newer
System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Merry Christmas from HIS!


250-1-faith 250-2-novena
Faith Geronimo
President & CEO
Novena & Gay
Data Quality & Control
250-3-earl 250-4-preston
Earl & Michelle
Accounting Department
Jasen, Aaron & Preston
Information Services
250-5-diana 250-6-colleen-cyfixed
Raun, Diana, Shawn & Sam
Customer & Technical Support
Alex, Leslie, Colleen, Ryan & Mike
Sales & Marketing

Year-End Billing Reminder

If you have anything pending with us (such as with membership or accounting), or plan to submit account changes or forms, please make sure it is submitted no later than Monday, December 28, 2015 to ensure it is processed before the end of the year.

Because our office will be closed on Friday, January 1, the next billing date for Credit Card and ACH Customers is Monday, January 4, 2016. If you receive an invoice, your payment is also due on that date.

If you are going inactive or decide to leave an office and discontinue MLS service, your broker must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing.

The deadline for submitting the appropriate written documentation to avoid being billed for service onJanuary 4, 2016 is end of business on Monday, December 28, 2015. We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.

If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.

Need to change your payment account? Please use this form:

Print and complete this “Exhibit C” form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.

HIS Holiday Schedule

The Hawaii Information Service ‘ohana hope you are having a joyous and peaceful holiday season! While we’ll have more well wishes to share soon, we wanted to let you know about our schedule for the next two weeks.


Our office will be open to serve you until 3 p.m. on Thursday, Dec. 24, Christmas Eve, andThursday, Dec. 31, New Year’s Eve. We will be closed, however, on both Friday, Dec. 25, Christmas Day, and Friday, Jan. 1, New Year’s Day.

As always, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

REsearch 6 Update: Email, Sorting, Printing Improvements


With the end of the year approaching, our team continues to focus on enhancing and improving REsearch 6. While we have many more updates in the works for the latter half of December, here are some of the latest updates that you’ll find in our new system.


  • Movable Mail Window: Now when composing an email in REsearch, you can move the window on the screen to see more of the information you need.
  • Sort Order Display: The sort order you selected for a search is now displayed at the top of the results page along with the criteria (search recap).
  • Market IQ Exports: Now generates Excel reports for more than one board when selected.
  • TMK Full Printing: Better page breaks for sketches when using Legal size paper.
  • Photo Loader Fixes: Better error handling.
  • Printing and Emailing: Ongoing improvements.

These changes follow an earlier collection of enhancements to photos, printing, and formats, with more improvements in the works (including a movable email window and color-coded icons)! Of course, we always welcome your feedback, and you can track issues that we’re working on through the ‘Known Issues‘ list on our knowledge base.


REsearch 5 will be Retired in 2 Weeks


With the end of the year fast approaching, we wanted to send another friendly reminder that REsearch 5.1 will be retired on Dec. 31, 2015.

While the vast majority of users have made the switch to REsearch 6, we know some users are still logging into the old system (or using both!). If you are among them, we are very interested in hearing from you to ensure that the new system serves your needs.

REsearch 6 works great on all screen sizes (from computers to mobile devices), comes with a new and improved listing input form, and benefits from regular enhancements. Later this week we will update you on the very latest improvements that we have made to REsearch 6.

Remember, now is the time to make the switch, as we stand ready today to help you with the transition. Our helpful customer support team is available by phone or email, and you can also check out online trainingvideos, and our new knowledge base. It’s easy to explore everything that REsearch 6 has to offer!

The DMCA for Real Estate

copyright-cMost real estate professionals understand the importance of copyright and proper licensing for photos, and we send out regular reminders to help bring new agents and marketing team members up to speed. But even with safeguards in place, it’s possible to get entangled in a copyright claim.

At the most recent annual meeting of the National Association of REALTORS®, industry leaders emphasized the importance of the Digital Millennium Copyright Act, or DMCA, which is the most commonly cited law in disputes over copyrighted images and other content.

Once you’ve taken steps to ensure you use only your own or licensed photos in listings and marketing materials, there are a few more things you can do to stay on the right side of the law.

What is the DMCA?

The DMCA became law in 1998 and specifically amended Title 17 of the United States Code to address a number of copyright concerns raised by the advent of the Internet.

While the DMCA extended the reach of copyright law and established both civil and criminal penalties for violations, it also carved out “safe harbor” provisions that are important protections for publishers and platforms, from giants like Facebook to small website operators.

The DMCA is most commonly invoked in the music industry: the DMCA was a key tool used to shut down music sharing services like Napster, and YouTube implemented DMCA rules and technology that prevents you from uploading your homemade Rihanna music video.

How does it apply to real estate?

hir-officeOnline marketing is a critical part of real estate, whether it’s via eye-catching property photos, flyers and brochures, agent or broker websites, or Instagram shots and Facebook ads. And since listing photos are often distributed and displayed on a huge network of real estate sites, nearly every MLS member is posting information online.

If you take your own property photos, or hire a professional photographer (with the appropriate licensing terms), you’re in good shape. Expanding to “community photos” or “lifestyle photos” often complicates things… it might be hard for new agents to resist using a photo found online of a beautiful waterfall, or a whale breaching out of the ocean.

However, despite your best efforts, it’s possible to inadvertently get ensnared in a copyright dispute. A third-party designer may have used a photo from a “free stock photo” website that wasn’t actually free, for example. Or, another agent’s waterfall photo could appear on your website without your knowledge through an IDX. Copyright claims are initially targeted at the owner of the website where the infringing image appears, not the person who uploaded it to the MLS.

What can I do to be prepared?

Whether infringement occurs through an IDX, “borrowed” listing photos, or an inexperienced designer, you can take steps to secure “safe harbor” from copyright infringement claims. The DMCA established standard procedures for copyright owners to file claims, and for publishers to respond.

Along with NAR, we recommend three basic steps for real estate professionals, especially those with an online presence:

  1. copyright-designation-form-arrow-2Designate an agent with the U.S. Copyright Office – The U.S. Copyright Office provides a very simple form [PDF] to specify a person to receive notices of copyright claims. You can designate yourself or a colleague, providing contact information and a $105 filing fee.
  2. Adopt a basic DMCA policy and set up a procedure to respond to claims – It’s important to educate your team on copyright and the DMCA, and how to respond to copyright claims (including prompt takedown of the content and notification). This can be included in your office manual or employee handbook. See below for links to examples.
  3. Post the policy and agent contact information on your website – To make sure that parties who wish to file a copyright claim with you know that you are prepared to respond to them, include your copyright and DMCA policy on your website, either as part of a Terms of Service or a specific page. It should include the name and contact information of your designated agent.

Success is 90 percent preparation, and demonstrating that you are prepared goes a long way in the rare case that a copyright claim comes your way.

Where can I find more information?

This is only an overview of the DMCA for real estate, but fortunately there is a lot of good information available online. Here are some resources that you might find helpful, including examples of DMCA notices:

Hawaii Information Service will also be delivering in-person presentations on the DMCA. You can view the slides from a recent presentation here.

REsearch 5 will be Retired in 3 Weeks


We would like to remind members and customers who are still logging into the old version of REsearch that REsearch 5.1 will be retired on Dec. 31, 2015.

countdownAs one of the first cross-browser compatible MLS systems in the country, REsearch 5 has served us well since 2012. REsearch 6, which became available in May and formally launched in September, is built to support the next generation of agent and business tools.

REsearch 6 works on mobile devices as well as computers, offers a new, streamlined listing input form, and delivers many new features (with more improvements released every week). As we count down to the retirement of the old version of REsearch, we will continue to update you on the latest enhancements to REsearch 6.

With the peak of the holiday season drawing near, now is the time to make the switch, as we stand ready today to help you with the transition. From online training to videos to our new knowledge base — plus our helpful customer support team available by phone or email — it’s easy to explore everything that REsearch 6 has to offer.

calendar-128Looking ahead to 2016, we have many important upgrades to REsearch in the works. Watch for a new and improved Market Statistics module in January!