August Training Schedule

Go To MeetingBelow is the schedule of upcoming online training classes for the month of August. If you’re new to REsearch, we strongly encourage you to attend an “Orientation” session on August 5.

Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to participate/watch online classes as a group, only one person needs to sign up.

August 5-9, 2013
August 12-16, 2013
August 19-23, 2013

Instructions on how to register for online classes:

  • To register, please click on the applicable link located below the class. The link will then take you to the registration site.
  • Please complete all the required fields marked by a red asterisk (First Name, Last Name, Email Address, Phone, Organization AKA Office Name).
  • Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.

Remember, after you have participated, please make sure to fill out the survey or e-mail me your feedback so we can continue to improve upon our training efforts! Mahalo.

System Requirements for Online Classes

  • PC-based attendees – Required: Windows® 2000, XP, Vista, Windows 7
  • Macintosh®-based attendees – Required: Mac OS® X 10.4 (Tiger®) or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via or call (808) 599-4224 or (800) 628-3121

2013 MLS Rules Revisions

Caution TapeEffective August 12, 2013

On July 17, 2013, the HIS Board of Directors adopted revisions to the MLS Rules. The newly adopted rules have been posted in REsearch for your review, but the most significant changes are provided below for your easy reference. To see the full set of the rules, please click on this link: MLS Rules & Regulations

Listing Submittal (Section 3.07. Time of submission.)

Upon the execution of a contractual agreement with the seller, all required listings must be submitted to the service within four (4) calendar days. Previously, submission of all required listings was required within 48 hours of the execution of contractual agreements. This change was made to accommodate subscribers who relied on support persons or their PBs or BICs to release their listings and found it difficult to release listings over weekends and holidays.

(Note: A “required listing” as defined in the rules is any listing where the listed property is listed subject to a real estate broker’s license, is of a required property type, and is located on the island of Hawaii or Kauai.)

The processing fees that may be incurred for not submitting a required listing to the service within the required timeframe are $100 for the first instance, and $500 for each subsequent instance.

Please remember that if the seller does not wish to have his/her property to be submitted to the MLS, that you must submit a completed and signed “Certification to Withhold Property from Hawaii Information Service” form to the service to be allowed to keep the listing from the MLS. A copy of this form may be obtained through this link, Certificate to Withhold Property from the MLS.

Listing Photographs (Section 3.07. Time of submission.)

Within four (4) calendar days of the release of any listing, regardless of type and status, at least one photograph of the listed property must be loaded to the listing. (Formerly, photos were due within 7 days of the listing release). This rules revision applies to all listings released from August 12, 2013.

  • Please note that if there are structures on the listed property, at least one photo of the frontal view of the primary structure must be provided.
  • In the case of vacant land listings, at least one photograph of the listed property must be provided.
  • Images of maps, plat maps, GPS readings, directions, etc., are not considered photographs that comply with the rules, and may not be used in place of photographs of the listed properties.

Failure to provide photos complying with the rules within four (4) calendar days may cause the incurrence of processing fees. The processing fees pertaining to photo related violations are $50 per listing initially, and then $50 per listing per week thereafter until a proper photo is provided.

Status Changes (Section 3.15. Change of status of listing.)

Within four (4) calendar days, all status changes must be submitted to the service. Previously, all status changes except for that of “S/Sold” were due within 2 business days of the changes and changes of status to “S” were required within 5 business days.

Failure to submit status changes within four (4) calendar days may cause the incurrence of processing fees. The processing fees pertaining to status change violations are $50 per listing for the first instance, and $100 per listing for each subsequent instance.

You will note that all due dates have been set to within four (4) calendar days. It was thought that it would be easier for all participants to remember if all that was due was within the same timeframe.

Other recent revisions to the rules involved minor grammar and wording changes.

Rules Reminders

The most common rules violations regard failure to submit rules compliant listing photographs on time, and prohibited content in the Public Remarks.

Listing Photographs

Please remember that at least one (1) photograph of the listed property is due presently within 7 days of the release of each listing. Effective August 12, 2013, a proper photograph will be due within four (4) calendar days. This pertains to listings of all statuses, even those for properties sold prior to their being submitted to the service for sales reporting purposes.

Also, at least one photograph of the listed property must remain with the listing after it is sold.

Other photo related violations that have occurred on a less frequent basis are the submission of photos that have people, or the listing brokers’ or agents’ signs in them.

There have also been reports of listing agents copying listing photos from listings belonging to other brokers and agents for use in their listings without the consent of the other brokers or agents. This practice is prohibited by the rules.

Public Remarks Content

The second most frequent rules violation is the inclusion of contact information in the Public Remarks.

  • No Contact info or mention of any entity permitted
    Please note that not only is the contact info of the listing agent and seller or owner of the listed property not permitted in the Public Remarks, but also that of any other entity except for that of the utilities companies or governmental authorities who may provide important information about the listed properties. The mention of and contact information for escrow companies, financing institutions, contractors, etc., are not permitted. Information about sales offices and their hours of business for developments is also not allowed.
  • No “call to action” language permitted
    Also not permitted in the Public Remarks is language or verbiage that may be perceived by prospective buyers as invitation or direction to contact the listing agent directly. This includes call to action verbiage such as “Call listor”, “Contact listor”, “Call now”, “Call for information”, “Call for showing”, etc.
  • No URL/Website addresses permitted
    There should not be any URL or website addresses in the Public Remarks, except those for utilities companies, governmental authorities, or community associations, and unbranded virtual tours of the listed properties, provided that there is no advertising, marketing or promotional content at these sites or active links to such content. Website addresses for VRBO, YouTube videos, and for contractors or other entities are not allowed. The Public Remarks may not be used as a venue for any advertising, marketing or promotional effort for any purpose.

Listor Ownership or Relationship Disclosures belong in the Private Remarks

These disclosures are required in the Private Remarks, and cannot appear in the Public Remarks.

  • Listor ownership disclosure is required if the listing agent is the seller/owner of the listed property.
  • Listor relationship disclosure is required if the listing agent has a familial or business relationship with the owner/seller. This includes and is not limited to, the disclosure that the listing agent is listing a property belonging to another broker or salesperson of his/her office. If in doubt, it is best to disclose.

There are many brokers who believe that these disclosures are required in the Public Remarks under the State RE Administrative Rules, however, we have verified with the REB on several occasions that these disclosures are not required in advertising. The state requires that these disclosures be in writing to the respective buyers and their representatives prior to the acceptance of any offers. Please note that HIS does not represent that the inclusion of the disclosures in the Private Remarks meets the state requirements.

Note that it need not be disclosed that the seller/owner of the property is a real estate licensee if he/she is not listing his/her own property. However, this disclosure is encouraged by the State, and is not prohibited from appearing in the Private Remarks.

Should you have any questions about rules issues, please feel free to send an email to or call 1-800-628-3121. Ext 172. Mahalo!

Photo by Henrique Vicente.

Independence Day Holiday


The Hawaii Information Service office will be closed on Thursday, July 4, 2013 in observance of Independence Day. Normal office hours will resume on Friday, July 5.

As always, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

The next observed holiday will be Labor Day on Monday, Sept. 2. Our team would like to wish you great week, and thank you for your support!

Independence Day, commonly known as the Fourth of July, is a federal holiday in the U.S. commemorating the adoption of the Declaration of Independence on July 4, 1776, declaring independence from the Kingdom of Great Britain. Photo by Daniel Ramirez.

IDX 3.1 Release Brings Design, Feature Upgrades

IDX BoxAloha! We are excited to let you know about the new version of our IDX, which will go live on Wednesday, July 3. As you know, our all-new IDX 3.0 was released in April of this year. But our development and design team has been continuously refining and improving it. The first round of enhancements are now here in IDX 3.1.

There are no huge, jarring changes. Instead, we’ve made quite a few improvements, including:

  • Better responsive design elements for improved display on mobile and non-PC platforms.
  • More cohesive and intuitive design, including tweaks to buttons, menus, and other UI elements.
  • Adding the ability to search by “Oceanfront,” by “View,” and by keyword.
  • Addition of a “Share this with a friend” email feature.
  • Implementing the modern Bootstrap framework behind the scenes for cleaner and more efficient code.

We encourage current and potential IDX customers to take a few minutes to try IDX 3.1, and we would appreciate it if you’d send in feedback for future bug fixes and enhancements. If you have any questions about this upgrade, please contact our webmaster Michael Torres at