Monthly Archives: November 2016

HIS Marketing Admin 2:27 pm on November 22, 2016  

December 2016 Training Schedule

Go To MeetingBelow is the schedule of upcoming online training classes for the month of December. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up.

December 5-9, 2016

December 12-16, 2016

December 19-23, 2016

December 26-30, 2016

Instructions on how to register for online classes:

  • To register, please click on the applicable link located below the class. This will take you to the Citrix GoToMeeting/GoToWebinar registration site.
  • Please complete all the required fields marked by a red asterisk (First Name, Last Name, Email Address, Phone, and Organization or office name).
  • Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

  • PC-based attendees – Required: Microsoft Windows® XP or newer
  • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
  • Mobile attendees – Required: Apple iOS 8 or newer, Google Android 4.0 or newer System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

HIS Marketing Admin 8:24 am on November 22, 2016  

HOLIDAY: HIS Closed Nov. 24 & 25

Please note that the Hawaii Information Service office will be closed on Thursday, Nov. 24, 2016 and Friday, Nov. 25, 2016 in observance of the Thanksgiving holiday. We will resume regular office hours on Monday, Nov. 28.

If you have questions about our service and systems during the long weekend, please visit the REsearch Knowledge Base, our new and improved online help system. If you require urgent assistance, please leave a message on our emergency line by calling (808) 599-4224 or (800) 628-3121 from the neighbor islands, and pressing * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

Our next observed holiday will be Christmas Day, observed on Monday, Dec. 26, 2016.

Thank you very much for your continued support. As we enter the holiday season, we will be sharing a special holiday message with you later this week!