Following the release of REsearch 4.3 on Monday, we have been receiving a great deal of valuable feedback and bug reports. Even with our extensive testing and expanded beta trials, problems are unavoidable with an upgrade of this scale. We apologize for any inconvenience or frustration you may have experienced with this transition. And we’d like to take this opportunity to update you on the most pressing issues we’re working to address.
Top REsearch 4.3 Issues
Updated 5/3/2010 at 1:45 p.m. HST
MLS Totals not showing correct or expected values.
Ticket #14369
Fields such as “Baths Total” and “Bedrooms Total” could be showing a “0” value. These fields should be totaled for a property from individual “Building” information, but are being miscalculated. Information is not being lost — if you look at the full format in the “Building” section, it will display the correct values for beds and baths. This is currently a top issue, and we are working to correct it as soon as possible.
Menu appears when printing listings.
Ticket #14381
When printing a listing using the “blue triangle” menu item, the menu can remain displayed on the screen and, when printed, obscure some listing information. This is an intermittent issue that seems to affect only certain users. While we continue to investigate this issue, the problem can be avoided by using the green “Actions” button to print (and perform other actions) instead.
Public/Private remarks not fully displaying.
Ticket #14404
Public and private remarks entered in the new data entry screen are cut off when printed or emailed. We are currently investigating the cause of this issue.
Problems with the “MLS Full” display formats.
Tickets #14391, #14409, #14424
We reworked a number of formats, but may have missed the mark on a few of them. In particular, the new “MLS Full” format has turned out to be problematic. Issues include the amount of white space, the size of images, and the number of pages that are printed. The objective was to provide a format that included all the information about a given property, but many members have made it clear they prefer a more compact format that includes only the basic information. As a result, we are working on bringing back the previous “MLS Full” format (although we will rename it the “MLS Mid” format). And it will be made the default for “Links” for the foreseeable future. Once this is complete, we will then revisit the new “MLS Full” format, and rework it based on the feedback we have received. We encourage you to continue to send us your suggestions as to what you expect out of a basic display format (i.e. one-page printing, no images or map, small headers, etc.). Status: Improved. Photos and maps removed. Further improvements planned.
No new listings on REVO or ‘Get Listing Update’ searches.
Tickets #14372, #14399, #14401
A change in the way Days On Market was calculated inadvertently caused some new listings to not display on the REVO page as well as in the ‘Get Listing Update’ search. Status: Fixed.
Display issues when “MLS Full” and “TMK Full” formats are run together.
Tickets #14402, #14410
Status: Fixed.
Listing Date field missing from Listing Details form.
Ticket #14406
The “Listing Date” field in the “Listing Details” was obscured or not displaying for some users. Status: Fixed.
Listings showing “(OLD)” next to them.
Ticket #14375
During the data conversion, we couldn’t always automatically assign a Subtype to a property, such as when distinguishing between a Res Condo versus a Condo in a multi-unit building. But we wanted to make sure it was possible to search for and find these properties using the previous classifications, even if the listing agent hadn’t updated their listings with a Subtype. Hence the “Res (OLD)” and “Condo (OLD)” labels. However, this has caused some confusion as some may interpret the label as suggesting the property itself is old. We will therefore replace “(OLD)” with “(Prev)” to indicate that a property was previously listed as this type. Status: Fixed.
Additional Troubleshooting
Our Customer Service team has also identified a couple of common problems experienced by some of our users.
REsearch screen does not load properly upon logging in.
The REsearch 4.3 upgrade did involve moving some elements to different servers, and some computers and ISPs may still be pointing at the old locations. If you’re having trouble loading REsearch when it previously worked as expected, you may need to flush your DNS cache. Instructions on how to do so can be found here.
Links in prospect emails are generating script errors.
If links in emails sent from REsearch are opened in web browsers other than Microsoft Internet Explorer (such as Mozilla Firefox or Apple Safari), the rendered page may generate a script error and not display correctly. This is an issue introduced with REsearch 4.3 and we are continuing to investigate. In the mean time, use Microsoft Internet Explorer for best results.
Confusion over field names, acronyms, and definitions.
REsearch offers a feature called “Hover Help,” which provides a brief description of a search or data field when you hover your mouse pointer over it. Your pointer will change to a question mark and the description or definition will appear in a small box.
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