Descriptive Label added to MLS 1 Photo display Format
The last column of the MLS 1 Photo display format for any listing except for vacant land, shows the living area, apartment # and beds & baths. Up to now there has not been any descriptive label for that column. Now you’ll see a label “Lv.Area Bd/Ba” or “Lv.Area #Unit Bd/Ba.” The data in this column will be shown in the same order of the items shown in the labels reading left to right.
We have received a few calls in regards to the correctness of the Condo Documents that can be viewed through clicking on links in the TMK records. The documents that appear after clicking on a document link in the HIS service are those that are at the State website. HIS does not have access to these documents, nor does HIS have the authority to make changes to them. If you come across a document that you feel is not accurate, or is the wrong one, please contact our Data Quality & Control team by sending an email to CustSvc_Data_Discrepancy@Hawaii Information.com or by calling 1-800-628-3121. We can check to make sure that our service is linking to the right document. Any questions about the documents themselves should be directed to the Department of Commerce and Consumer Affairs (DCCA).
Copying of Listing Photos
On March 25, 2008, the HIS Board of Directors approved an amendment to the MLS Rules & Regulations. The following section will be added to Article IX, Display, reproduction and advertising. The new Section 9.05 will read:
“If a listing broker takes a listing contract on a property for which another broker previously submitted photographs to a listing record in the service, the new listing broker may not copy or otherwise use the previously submitted photographs to market the property under the new listing contract without the permission of the listing broker who originally submitted the photographs. The foregoing notwithstanding, participants are entitled to reproduce the photographs appearing in listings of other brokers under the terms of Section 9.02.”
This specifically addresses the unauthorized copying of and re-use of photos attached to past listings by other brokers and agents for subsequent listings for any given property.
Use of MLS/HIS Email Lists Limited
An email list generated from data in the HIS database is considered a service communication channel. The MLS rules state that the use of these lists is strictly limited to promoting the sale of properties listed in the service. They may not be used for the distribution of announcements for garage sales, ads for the sale of vehicles or for forwarding chain emails. These are considered “spam” (sometimes called “junk email” ) that are not appreciated by most of our customers. Even if the sender is not using a list generated from the HIS system, the sender should provide the recipients with a way to “opt out” of receiving any future mailings from the sender.
Listing of Foreclosed Properties (REOs)
You may list properties in the MLS if you have been appointed Commissioner to facilitate the sale of a foreclosed property. If there are no commissions involved, just enter $1 as the commission offered. This is because the MLS rules require that a commission of at least $1 be shown in a listing. In the Public Remarks, be sure to include a comment in the Public Remarks that your listing is for an REO property. When the property is sold, if the buyer was not represented, use the ID# 1799 for “Buyer not Represented”, or the ID# of the buyer’s agent, or if the buyer’s agent is not a subscriber to any MLS service, use ID #2311 for “Non Participant”.
You may come upon other scenarios. Some may involve properties that have not been foreclosed on, or are short sales. Sometimes there are commissions offered. If you have any questions as to how they may be listed, contact us, and we’ll be able to help you with your listing.
Just a reminder…
Remarks like “Call now”, “Call for more information”, “For more information, contact us today” or any verbiage that may be perceived by prospective buyers as invitation or enticement to contact the listors directly are considered contact information. We recommend avoiding using the words “call” or “contact” in the Public Remarks. If you use these words in the Public Remarks in any listing that is released to active status, our screening program will automatically flag them for review. In almost all instances, our “human eyeball” review will result in a notice being sent to the listor to revise the remarks or be subject to processing fees. The current processing fees for having contact info in the Public Remarks is $25 per listing for the first instance and then $50 per listing for each subsequent instance. HIS may also remove or withdrawn listings that violate the rules from the HIS database.
You may include directions to the property in the Public Remarks, but do not include them in the context of inviting prospective buyers to visit the property, such as “Come see this property today located at …..” or “Drop in and see ……”. In the case of listings for property in a project, do not mention the sales office or it’s location at the project site.
Do you need to update your contact information or password?
Follow the simple instructions below.
After you log into REsearch,
- Click on the “TOOLS” tab that is located at the top right corner of the screen.
- Click on “Update My Profile” on the drop down menu.
- Update any information and/or your change your password
If you make changes to your information yourself, there is no fee charged for the changes. If you would like us to make the necessary changes for you, there is a $100 fee for changes. Just click on the form link below for a “Change in Subscriber Information” form”. Complete the form and fax it to (888) 628-3121. Upon your approval of the $100 charge to make the changes, we will change the information as requested. If you have any questions or need further assistance, please feel free to call our Technical/Customer Support team at the following numbers: Interisland call 1 (800) 628-3121, enter # and then 457. From the Mainland call 1 (808) 599-4224, enter # and then 457. Thank you.
Change in Subscriber Information form.
Normal Office Hours
Monday – Friday: 8:00 a.m. to 5:00 p.m
In the event of emergency, you may leave a message in our emergency voice mailbox by calling the main office number and pressing * (star). Leave your message and our phone system will notify our on-call staff that there is an emergency message. Call 1-800-628-3121, if calling from the neighbor islands or 599-4224, if calling from Oahu.
Dole Office Building, 680 Iwilei Road #777, Honolulu, HI 96817
Click here to send an email and let us know how we can help you!
Exec. Asst. to the President/CEO
Hawaii Information Service
Phone: 1-800-628-3121, enter # and then 172
(Oahu call 599-4224)
(Oahu fax 536-6499)