Monthly Archives: December 2020

HIS Marketing Admin 12:38 pm on December 30, 2020  

January 2021 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of January. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

January 11-15, 2021

January 18-22, 2021

January 25-29, 2021

Recorded Classes

TMK Essentials

  • Subscribers to our TMK public records service are encouraged to take our online TMK Essentials training. Learn how to get the most out of your TMK subscription on your schedule, from anywhere, via a recorded training session now available on YouTube!

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

    • PC-based attendees – Required: Microsoft Windows® Vista or newer
    • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
    • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via training@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

HIS Marketing Admin 9:22 am on December 23, 2020  

Year-End Billing Reminder

If you have accounting or membership changes pending, please submit them before Monday, December 28, 2020 to ensure that it is processed before the end of the year. The next billing date is Tuesday, January 5, 2021.

Because our office will be closed on Friday, January 1, 2021, the next billing date for Credit Card and ACH Customers is Tuesday, January 5, 2021. If you receive an invoice, your payment is also due on that date.
If you are going inactive or decide to move to a non-participating office and discontinue MLS service, your broker must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it to membership@hiinfo.com. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing.

If you will not be renewing your Real Estate license as of Jan. 1, 2021, please notify us of this by emailing membership@hiinfo.com so that we can further assist you with closing out your service.

The deadline for submitting the appropriate written documentation to avoid being billed for service on Tuesday, January 5, 2021 is the end of business on Wednesday, December 30, 2020. We have a no-refund policy, so we do not refund once you are billed if you were billed because you did not provide proper notification. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.

If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.

Need to change your payment account? Please use this form.

Print and complete the Billing/Payment Change Request Form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.

HIS Marketing Admin 5:50 pm on December 21, 2020  

HIS Holiday Schedule

As we head into the last two weeks of 2020, we wanted to let you know that the Hawaii Information Service office will be on a special holiday schedule.

Need Help During the Holidays?

Check out the REsearch Knowledge Base at help.hiinfo.com for a full library of help articles and frequently asked questions, or browse our collection of videos on YouTube! In case of emergency (such as a system outage), you can also leave a message for our on-call staff any time by calling (808) 599-4224 and pressing * (star).

HIS Marketing Admin 2:42 pm on December 1, 2020  

December 2020 Training Schedule

gotomeeting-logo-orangeThis is the schedule of online training classes for the month of December. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up. We recommend registering for classes even if you cannot attend live, as many are recorded and made available the next day.

December 1-4, 2020

December 7-11, 2020

December 14-18, 2020

December 21-25, 2020

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

    • PC-based attendees – Required: Microsoft Windows® Vista or newer
    • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
    • Mobile attendees – Required: Apple iOS 10 or newer, Google Android 4.4 or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via training@hiinfo.com or call (808) 599-4224 or (800) 628-3121.