American Express, Discover Card Now Accepted

We are excited to announce that Hawaii Information Service is now happy to accept payments via American Express and Discover credit cards, in addition to Visa and Mastercard! We know many of you have asked for these payment options, and thanks to upcoming upgrades to our accounting system, we’re now able to take all four of the most popular credit cards.

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ExhibitCWe are currently updating our forms to accommodate the addition of American Express and Discover Card payments, but we wanted to share this good news as soon as possible!

If you’d like to change your payment method to one of these two new options now, you can fill out our current Pre-Authorized Payment Agreement form (Exhibit C), and note “AMEX” or “DISC” next to the account number, then print, sign, and fax it to (888) 628-3121. You can also call (808) 599-4224 and press 3 to reach our accounting department to make the change over the phone.
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OFFER ENDS JUNE 23: $675 Annual MLS Special!

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Offer valid for FULL MLS members only.

Click above or follow this link to download the Annual MLS Special Order & Payment Form:

http://www.hawaiiinformation.com/mlsspecial/

Hawaii Information Service is excited to be able to offer a discount to our members for the fourth year in a row. Mahalo for your business!

Our MLS Special Returns! $675/year if paid by check or ACH by June 23, 2017. This special, one-time price brings MLS member fees down to just $56.25/month when paid annually.

To qualify for this special offer, members must be current on their membership and other fees, and payment must be received by check or ACH (no credit cards) by June 23, 2017. Annual payment will be for service effective July 1, 2017 through June 30, 2018. No extensions or grace period, and as always, no refunds will be provided.

Act now! You can mail your check to Hawaii Information Service, 680 Iwilei Road, Suite 670, Honolulu, HI 96817, or send us your ACH details (via a voided check) by email to accounting@hiinfo.com. Questions? Call us at (808) 599-4224 or toll-free at (800) 628-3121 from the neighbor islands.

Mid-Year Membership Reminders

Important Information for Primary Brokers: As mid-year approaches, this is important information for primary brokers who expect to make changes to their roster or request waivers for the billing cycle that begins July 1, 2017.

Membership Changes & Waiver Deadlines

For questions regarding Membership, including status changes or waivers, please contact our Membership Department at (808) 599-4224 or (800) 628-3121 (toll free, Neighbor Islands only), or email sueann@hiinfo.com.

If you are placing your license on Inactive status, or if you are surrendering your license:

  • We must receive a copy of the completed Real Estate Change Form that you file with the DCCA.
  • To ensure that changes or cancellations are processed before the July 1st billing, change forms must be received by, Friday, June 23, 2017.
  • Once we charge your credit card or debit your account, there is no refund for unused services.

Waiver applications and renewals are due as soon as possible!

  • Anyone who is currently under waiver and wants to continue accessing the MLS service under waiver status must submit a new waiver application.
  • Agents, assistants or other staff who are not currently under waiver but are seeking waiver status must also submit a new waiver application. This applies to all licensed support subscribers, property managers and time-share agents.
  • Waivers are also required for partners, officers, directors or shareholders who are licensed but do not engage in sales activity.
  • The deadline for submitting Waiver Applications for the new fiscal year (July 1, 2017 through June 30, 2018) is Friday, June 30, 2017.

WaiverFormClick here or follow this link to download the Licensed Support Subscriber & Full Waiver Application:

http://hawaiiinformation.com/REsearch/IDX/mlshawaii/forms/waiverapplication.pdf

Year-End Billing Reminder

HIS LogoIf you have accounting or membership changes pending, please submit them before Wednesday, December 28, 2016 to ensure that it is processed before the end of the year. The next billing date is Tuesday, Jan. 3, 2017.

Because our office will be closed on Monday, January 2, 2017, the next billing date for Credit Card and ACH Customers is Tuesday, January 3, 2017. If you receive an invoice, your payment is also due on that date.

If you are going inactive or decide to leave an office and discontinue MLS service, your broker must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it to sueann@hiinfo.com. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing.

The deadline for submitting the appropriate written documentation to avoid being billed for service on January 4, 2017 is end of business on Wednesday, December 28, 2016. We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.

If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.

Need to change your payment account? Please use this form:

http://www.hawaiiinformation.com/REsearch/IDX/mlshawaii/forms/PreAuthprizedPayment.pdf

Print and complete this “Exhibit C” form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.

Year-End Billing Reminder

If you have anything pending with us (such as with membership or accounting), or plan to submit account changes or forms, please make sure it is submitted no later than Monday, December 28, 2015 to ensure it is processed before the end of the year.

Because our office will be closed on Friday, January 1, the next billing date for Credit Card and ACH Customers is Monday, January 4, 2016. If you receive an invoice, your payment is also due on that date.

If you are going inactive or decide to leave an office and discontinue MLS service, your broker must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it tosueann@hiinfo.com. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing.

The deadline for submitting the appropriate written documentation to avoid being billed for service onJanuary 4, 2016 is end of business on Monday, December 28, 2015. We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.

If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.

Need to change your payment account? Please use this form:

http://www.hawaiiinformation.com/REsearch/IDX/mlshawaii/forms/PreAuthprizedPayment.pdf

Print and complete this “Exhibit C” form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.

Act Now for MLS Annual Special Pricing

Blue Piggy Bank WIth Coins

ONE-TIME SPECIAL PRICE OF $675 ON ANNUAL MLS FOR THE NEW FISCAL YEAR THAT BEGINS JULY 1ST!

Payments are being accepted NOW!

This notice is for MLS members on annual billing or MLS members interested in switching to annual billing. Please share this with your colleagues.

If you haven’t already taken advantage of the MLS Annual Special for the July 1, 2015 billing, here’s what you need to do:

Mail a check for $675 to Hawaii Information Service, 680 Iwilei Rd., Ste. 670, Honolulu, HI 96817.

OR

Mail, email, or fax a copy of a voided check so that we can debit your payment of $675 from your bank account (ACH payment). All ACH payments will be debited on June 30, 2015. Please remember that credit or debit card payments do not qualify for this special.

To qualify for the special annual rate of $675, payment must be received by JULY 1, 2015.

For further assistance, please contact our Accounting Department:

  • Email: michelle@hiinfo.com
  • Fax: Neighbor Islands (888) 628-3121, All Others (808) 536-6499
  • Phone: Neighbor Islands (800) 628-3121 ext. 163, All Others (808) 599-4224

Important Reminder: Per MLS Subscriber rules, we do not issue refunds or credits for unused service.

Photo by Ken Teegardin/Flickr.

Holiday Hours & Billing Reminder

The Hawaii Information Service ‘ohana wishes you a joyous and peaceful holiday season! Here are our hours for the next few weeks.

Holiday Hours

 

Our office will have limited hours as 2014 draws to a close. We will be closed from noon on Wednesday, Dec. 24 through Friday, Dec. 26 in observance of Christmas Day. We will also be closed from Wednesday, Dec. 31 through Friday, Jan. 2, 2015 for New Year’s Day.

Our staff will be available from 8 a.m. to 4 p.m. on Monday & Tuesday, Dec. 29 & 30.

If you have anything pending with us (such as with membership or accounting), or plan to submit account changes or forms, please make sure it is submitted no later than Friday, Dec. 26 to ensure it is processed before the end of the year. See below for more details.

As always, regardless of the holiday break, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

New Year’s Billing Reminder

Because our office will be closed on January 1 & 2, the next billing date for Credit Card and ACH Customers is Monday, January 5, 2015. If you receive an invoice, your payment is also due on that date.

If you are going inactive or decide to leave an office and discontinue MLS service, your broker must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it tosueann@hiinfo.com. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing.

The deadline for submitting the appropriate written documentation to avoid being billed for service on January 5, 2015 is end of business on Friday, December 26, 2014. We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.

If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.

Need to change your payment account? Please use this form:

http://www.hawaiiinformation.com/REsearch/IDX/mlshawaii/forms/PreAuthprizedPayment.pdf

Print and complete this “Exhibit C” form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.