The Hawaii Information Service ‘ohana wishes you a joyous and peaceful holiday season! Here are our hours for the next few weeks.
Our office will have limited hours as 2014 draws to a close. We will be closed from noon on Wednesday, Dec. 24 through Friday, Dec. 26 in observance of Christmas Day. We will also be closed from Wednesday, Dec. 31 through Friday, Jan. 2, 2015 for New Year’s Day.
Our staff will be available from 8 a.m. to 4 p.m. on Monday & Tuesday, Dec. 29 & 30.
If you have anything pending with us (such as with membership or accounting), or plan to submit account changes or forms, please make sure it is submitted no later than Friday, Dec. 26 to ensure it is processed before the end of the year. See below for more details.
As always, regardless of the holiday break, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.
New Year’s Billing Reminder
Because our office will be closed on January 1 & 2, the next billing date for Credit Card and ACH Customers is Monday, January 5, 2015. If you receive an invoice, your payment is also due on that date.
If you are going inactive or decide to leave an office and discontinue MLS service, your broker must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it firstname.lastname@example.org. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing.
The deadline for submitting the appropriate written documentation to avoid being billed for service on January 5, 2015 is end of business on Friday, December 26, 2014. We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.
If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.
Need to change your payment account? Please use this form:
Print and complete this “Exhibit C” form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.