If you have accounting or membership changes pending, please submit them before Monday, December 28, 2020 to ensure that it is processed before the end of the year. The next billing date is Tuesday, January 5, 2021.
Because our office will be closed on Friday, January 1, 2021, the next billing date for Credit Card and ACH Customers is Tuesday, January 5, 2021. If you receive an invoice, your payment is also due on that date.
If you are going inactive or decide to move to a non-participating office and discontinue MLS service, your broker must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it to firstname.lastname@example.org. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing.
If you will not be renewing your Real Estate license as of Jan. 1, 2021, please notify us of this by emailing email@example.com so that we can further assist you with closing out your service.
The deadline for submitting the appropriate written documentation to avoid being billed for service on Tuesday, January 5, 2021 is the end of business on Wednesday, December 30, 2020. We have a no-refund policy, so we do not refund once you are billed if you were billed because you did not provide proper notification. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.
If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.
Need to change your payment account? Please use this form.
Print and complete the Billing/Payment Change Request Form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.