HIS Marketing Admin 8:11 am on March 30, 2012

REsearch 5.0 Updates

We’re continuing to make REsearch 5.0 better. We’ve just released 25 fixes and enhancements, building upon 65 previous tickets that went live last Thursday, March 22.

As always, if you do experience unexpected behavior when using REsearch, try clearing your cache to make sure you’re seeing and using the latest code. Instructions on how to do this can be found here.

We’d also like to begin acknowledging those that helped identify issues or suggested improvements addressed in these recent updates. Mahalo to Andrea Peace, Annie Svaty, Bonnie Schutte-Sanchez, Brian McCort, Carl Spencer, Carol Skon, Gretchen Lambeth, Joe Todd, John Friedman, Lance Owens, Lucy Clark, Marni Shirley, Sean Ahearn, and Sylvia West!

Lockbox Integration

Among the many enhancements delivered with this latest update, we’ve now integrated lockbox tools into REsearch. Whether you use Supra or SentriLock lockboxes, you can now manage them and view activity reports within our system. Find the new lockbox management links on the Listings Menu:

For more information on our lockbox integration, please visit our information page at:

http://www.hawaiiinformation.com/lockbox

For more information on available lockbox services, please contact your primary Realtor board.

In these last two promotions, there have been dozens of other fixes and enhancements (covering features that range from open houses to prospects to ‘rubber band’ map searches). And there are more updates in the works. But as always, if something isn’t working for you or if you see a way that REsearch can be improved, please get in touch. Call (808) 599-4224 and select option one, or email support@hawaiiinformation.com.

Mahalo!

HIS Marketing Admin 8:17 am on March 29, 2012

April Training Schedule

Below is the schedule of upcoming online training classes for the month of April. If you’re new to REsearch, we strongly encourage you to attend the “Orientation” session on April 11. You may also be interested in our “Cloud CMA” session on April 9. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. Space is limited so please RSVP soon! If you are going to participate/watch online classes as a group, only one person needs to sign up.

April 9-13, 2012

Update & CMA Features
April 9, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/506731398

Cloud CMA
April 9, 2012 from 1:00 p.m. to 2:30 p.m.
https://www3.gotomeeting.com/register/748025182

Orientation
April 11, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/197848446

The Basics
April 11, 2012 from 2:30 p.m. to 4:00 p.m.
https://www3.gotomeeting.com/register/906131622

Basics to Searching
April 13, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/945158702

Advanced Search Techniques
April 13, 2012 from 1:00 p.m. to 2:30 p.m.
https://www3.gotomeeting.com/register/696380566

April 16-20, 2012

How to Enter & Manage Listings
April 16, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/765912574

Basics to Formats
April 16, 2012 from 2:30 p.m. to 4:00 p.m.
https://www3.gotomeeting.com/register/258293318

Farming & Labels
April 18, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/177067918

Prospecting & Contacts
April 18, 2012 from 2:30 p.m. to 4:00 p.m.
https://www3.gotomeeting.com/register/575034542

Zipforms & Downloading
April 20, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/640436326

The Calendar
April 20, 2012 from 1:00 p.m. to 2:30 p.m.
https://www3.gotomeeting.com/register/890890958

April 23-27, 2012

Basics to Searching
April 23, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/214286070

How to Enter & Manage Listings
April 23, 2012 from 11:30 a.m. to 1:00 p.m.
https://www3.gotomeeting.com/register/827964046

Maps I
April 25, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/466361574

Maps II
April 25, 2012 from 2:30 p.m. to 4:00 p.m.
https://www3.gotomeeting.com/register/687745630

Customizing
April 27, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/197407006

Downloading
April 27, 2012 from 1:00 p.m. to 2:30 p.m.
https://www3.gotomeeting.com/register/574028646

In-Person Training:

TMK Essentials
April 27, 2012 from 9:00 a.m. to 12:00 p.m.
680 Iwilei Rd., Ste. #777, Honolulu, HI 96817
http://www.hawaiiinformation.com/REsearch/IDX/mlshawaii/TrainingCalander.asp

Instructions on how to register for online classes:

To register, please click on the applicable link located below the class. The link will then take you to the registration site.
Please complete all the required fields marked by a red asterisks (First Name, Last Name, Email Address, Phone, Organization AKA Office Name).
Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.

Remember, after you have participated, please make sure to fill out the survey or e-mail me your feedback so we can continue to improve upon our training efforts! Mahalo.

System Requirements for Online Classes

PC-based attendees – Required: Windows® 2000, XP, Vista, Windows 7
Macintosh®-based attendees – Required: Mac OS® X 10.4 (Tiger®) or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via
support@hawaiiinformation.com or call (808) 599-4224 or (800) 628-3121

HIS Marketing Admin 7:02 pm on March 12, 2012

REsearch 5.0 Fixes on March 13

If you encounter unexpected behavior, please clear your browser cache!

REsearch 5.0 will be offline for a few minutes between 2:30 a.m. and 5:30 a.m. on Tuesday, March 13, 2012. We encourage you to complete and save your work in advance of that time. As with any code change, you should clear your browser cache before logging into the new system for best results.

The release of REsearch 5.0 on March 1 went smoothly, and users are now enjoying its faster maps, fresh look, and other enhancements. But we continue to make improvements and fix bugs, with several updates going live on March 13.

Upgrading our system from one that works in a handful of environments into one that runs on more than 40 different computer configurations means more testing than ever before, and often reveals issues that only affect users with a specific setup. Many of the bug fixes we’re pushing to live on Tuesday affect users of Internet Explorer 8.

Other critical fixes involve downloading data, from Microsoft Excel exports to addenda, and correcting and clarifying parts of our Market IQ.

As always, if you encounter any glitches or unexpected behavior when accessing REsearch 5.0 after this update, please clear your browser cache and close and restart your browser before you log in again. This resolves the vast majority of customer support calls we receive. Instructions on how to do this can be found here.

If you still have problems or need help with REsearch, of course, our customer support team will be happy to help you. Call (808) 599-4224 and select option one, or email support@hawaiiinformation.com.

Mahalo!

Pushing to Live on March 13, 2012:

Address links in maps to TMK Full (#17147).
Fix downloads in Excel format (#17203, 17218).
Fix downloads of addenda (#17193).
Fix Market IQ sections and description (#17191, #17184).
Fix custom format and downloads in IE8 (#17172).
Fix display of email field in contacts in IE8 (#17212).
Fix display of custom search and labels (#17238).
Add ‘connect’ link to header (#17176).
Fix Days On Market changes (#16956).
Fix issue caused by two users updating one listing (#16927).

Additional fixes include license search formats (#17247), prospect steps (#17205), display of the actions tab on the listing input form (#17204) and schools format (#17202).

HIS Marketing Admin 10:26 am on March 2, 2012

Online Training for March

Below is the schedule of upcoming online training classes for the month of March. If you’re new to REsearch, we strongly encourage you to attend the “Orientation” session on March 7. You may also be interested in our “Cloud CMA” session on March 16.

Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. Space is limited so please RSVP soon! If you are going to participate/watch online classes as a group, only one person needs to sign up.

Next Week

Update & CMA Features
March 5, 2012 from 9:30 AM to 11:00 AM
https://www3.gotomeeting.com/register/193066934

Cloud CMA
March 5, 2012 from 11:30 AM to 1:00 PM
https://www3.gotomeeting.com/register/810868382

Maps I
March 5, 2012 from 1:30 PM to 3:00 PM
https://www3.gotomeeting.com/register/727132726

Orientation
March 7, 2012 from 9:30 AM to 11:00 AM
https://www3.gotomeeting.com/register/535896750

The Basics
March 7, 2012 from 2:30 PM to 4:00 PM
https://www3.gotomeeting.com/register/315602838

Basics to Searching
March 9, 2012 from 9:30 AM to 11:00 AM
https://www3.gotomeeting.com/register/382291790

Advanced Search Techniques
March 9, 2012 from 1:00 PM to 2:30 PM
https://www3.gotomeeting.com/register/738416446

March 12-16, 2012

Basics to Formats
March 12, 2012 from 9:30 AM to 11:00 AM
https://www3.gotomeeting.com/register/964978734

How to Enter & Manage Listings
March 12, 2012 from 11:30 AM to 1:00 PM
https://www3.gotomeeting.com/register/492811398

Maps II
March 12, 2012 from 1:30 PM to 3:00 PM
https://www3.gotomeeting.com/register/673305846

ZipForm & Downloading
March 14, 2012 from 9:30 AM to 11:00 AM
https://www3.gotomeeting.com/register/128240750

The Calendar
March 14, 2012 from 2:30 PM to 4:00 PM
https://www3.gotomeeting.com/register/257309798

Update & CMA Features
March 16, 2012 from 9:30 AM to 11:00 AM
https://www3.gotomeeting.com/register/957486966

Cloud CMA
March 16, 2012 from 1:00 PM to 2:30 PM
https://www3.gotomeeting.com/register/816703398

March 19-23, 2012

Prospecting & Contacts
March 19, 2012 from 9:30 AM to 11:00 AM
https://www3.gotomeeting.com/register/581501390

Farming & Labels
March 19, 2012 from 11:30 AM to 1:00 PM
https://www3.gotomeeting.com/register/516133142

Maps I
March 21, 2012 from 9:30 AM to 11:00 AM
https://www3.gotomeeting.com/register/812664158

Maps II
March 21, 2012 from 2:30 PM to 4:00 PM
https://www3.gotomeeting.com/register/299264718

Customizing
March 23, 2012 to 9:30 AM to 11:00 AM
https://www3.gotomeeting.com/register/692295310

Downloading
March 23, 2012 to 1:00 PM to 2:30 PM
https://www3.gotomeeting.com/register/293120934

In-Person Training:

TMK Essentials
March 30, 2012 from 9:00 a.m. to 12:00 p.m.
680 Iwilei Rd., Ste. #777, Honolulu, HI 96817
http://www.hawaiiinformation.com/REsearch/IDX/mlshawaii/TrainingCalander.asp